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BMC Track-It! vs Spiceworks comparison

BMC and Spiceworks are both solutions in the IT Asset Management category. BMC is ranked #20 with an average rating of 5.0, while Spiceworks is ranked #11 with an average rating of 8.5. BMC holds a 1.0% mindshare in IAM, compared to Spiceworks’s 2.6% mindshare. Additionally, 66% of BMC users are willing to recommend the solution, compared to 86% of Spiceworks users who would recommend it.
BMC Track-It!
Read 5 BMC Track-It! reviews
  • 246 Views
  • 176 Comparison Views
66% willing to recommend
Spiceworks
Read 47 Spiceworks reviews
  • 830 Views
  • 430 Comparison Views
86% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

Spiceworks and BMC Track-It! are competitive in the IT management space. Spiceworks appears more advantageous in terms of cost-effectiveness and pricing transparency, while BMC Track-It! offers a broader feature set justified by a higher price for those needing comprehensive capabilities.

Features: Spiceworks includes network monitoring, ticketing, and third-party integration, making it suited for smaller environments. BMC Track-It! offers asset management, change management, and detailed reporting, aligning with enterprise needs for comprehensive solutions.

Room for Improvement: Spiceworks could enhance its inventory accuracy, expand integration options, and improve reporting flexibility. For BMC Track-It!, streamlining user interface navigation, reducing complexity in setup processes, and improving update rollout speed are potential improvement areas.

Ease of Deployment and Customer Service: Spiceworks offers easy deployment with community support and self-service resources, beneficial for those who manage IT hands-on. BMC Track-It! focuses on formalized support and professional deployment, ideal for organizations needing structured service.

Pricing and ROI: Spiceworks is appealing with its free basic version, providing a good ROI for minimal IT management needs, particularly for smaller businesses. BMC Track-It! requires a larger upfront investment but aims for higher long-term ROI with its advanced features for enterprises.

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To learn more, read our detailed BMC Track-It! vs. Spiceworks Report (Updated: April 2025).
Buyer's Guide
BMC Track-It! vs. Spiceworks
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Track-It!
Ranking in IT Asset Management
20th
Average Rating
7.4
Reviews Sentiment
6.5
Number of Reviews
5
Ranking in other categories
License Management (7th)
Spiceworks
Ranking in IT Asset Management
11th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
47
Ranking in other categories
Help Desk Software (17th), IT Infrastructure Monitoring (45th)
 

Mindshare comparison

As of May 2025, in the IT Asset Management category, the mindshare of BMC Track-It! is 1.0%, down from 1.2% compared to the previous year. The mindshare of Spiceworks is 2.6%, down from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

reviewer2287086 - PeerSpot reviewer
Provides good stability, but it could be intuitive and easier to use
The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.
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Jeetendar Kumar - PeerSpot reviewer
Customizable, easy to use, easy to manage, and provides multiple features
I have used many software, but Spiceworks is the best. The tool provides multiple features. It is a valuable product for inventory. It is also useful as a ticketing system. The solution is easy to use and easy to manage. Many people can use it very easily. The features are not complicated. It is very easy to run, install, and understand. That is why my organization decided to use it. The solution’s asset management capabilities have benefitted us in many ways. We are able to manage all the inventory. We have a complete database. We have a record of everything. It is very valuable. I rate the usability of the user interface and dashboard a nine out of ten. The tool is easy to learn compared to other software.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Our efficiency has improved drastically due to a massive reduction in phone calls."
"The initial setup is pretty easy."
"We use it to create and manage our work orders."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
More BMC Track-It! pros
"The software is cloud-based, so I do not need to store any data locally."
"The solution is very stable. It's reliable and efficient."
"The most valuable features are the inventory and personalization."
"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."
"Spiceworks is generic and free."
"The solution is easy to use and easy to manage."
"Helpdesk and inventory are both equally valuable, and they form the true core of the product."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
More Spiceworks pros
 

Cons

"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"The solution is cumbersome to use."
"Their self-service is not user friendly."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"The area where we would like to see improvement is in the asset management module."
"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."
"The GUI must be improved."
"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
More Spiceworks cons
 

Pricing and Cost Advice

"BMC Track-It!’s price is reasonable compared to other products."
"The tool is cheap."
"The product is free! Get it now."
"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."
"It's free."
"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
Read full review
 

Top Industries

By visitors reading reviews
No data available
Computer Software Company
14%
Financial Services Firm
11%
University
10%
Real Estate/Law Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BMC Track-It!?
We can manually capture the assets available within the location.
See all answers
What needs improvement with BMC Track-It!?
The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected sin...
See all answers
What is your primary use case for BMC Track-It!?
We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the locatio...
See all answers
What do you like most about Spiceworks?
The solution is easy to use and easy to manage.
See all answers
What is your experience regarding pricing and costs for Spiceworks?
The tool is cheap.
See all answers
What needs improvement with Spiceworks?
I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.
See all answers
 

Comparisons

No data available
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Lansweeper vs Spiceworks Logo
Lansweeper vs Spiceworks
Compared 19% of the time
Freshdesk vs Spiceworks Logo
Freshdesk vs Spiceworks
Compared 8% of the time
ManageEngine ServiceDesk Plus vs Spiceworks Logo
ManageEngine ServiceDesk Plus vs Spiceworks
Compared 7% of the time
More Spiceworks Competitors
 

Product Reports

Buyer's Guide
IT Asset Management
January 2025
BMC Track-It! reportDownload BMC Track-It! product report
Buyer's Guide
Spiceworks
April 2025
Spiceworks reportDownload Spiceworks product report
 

Also Known As

BMC Numara Track-It!, Numara Track-It!, Numara
No data available
 

Overview

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

BMC
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Spiceworks
 

Sample Customers

Florida Hospital, Mitchell International
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Buyer's Guide
BMC Track-It! vs. Spiceworks
April 2025
Free Report: BMC Track-It! vs. Spiceworks
Find out what your peers are saying about BMC Track-It! vs. Spiceworks and other solutions. Updated: April 2025.
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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.