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BMC Remedy vs Micro Focus ZENworks Asset Management comparison

BMC and OpenText are both solutions in the IT Asset Management category. BMC is ranked #3 with an average rating of 7.9, while OpenText is ranked #19 with an average rating of 7.0. BMC holds a 5.3% mindshare in IAM, compared to OpenText’s 0.2% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.
BMC Remedy
Read 34 BMC Remedy reviews
  • 1,913 Views
  • 1,012 Comparison Views
90% willing to recommend
Micro Focus ZENworks Asset ...
Read 1 Micro Focus ZENworks Asset Management review
  • 107 Views
  • 53 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between BMC Remedy and Micro Focus ZENworks Asset Management based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Qualys and others in IT Asset Management.

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To learn more, read our detailed IT Asset Management Report (Updated: January 2025).
Buyer's Guide
IT Asset Management
January 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Remedy
Ranking in IT Asset Management
3rd
Ranking in License Management
1st
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
34
Ranking in other categories
No ranking in other categories
Micro Focus ZENworks Asset ...
Ranking in IT Asset Management
19th
Ranking in License Management
18th
Average Rating
7.0
Reviews Sentiment
6.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 5.3%, down from 7.3% compared to the previous year. The mindshare of Micro Focus ZENworks Asset Management is 0.2%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Ameet Darole - PeerSpot reviewer
Offers automation, orchestration, service level management but lacks AI-based rules
BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.
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Isam Ahmed - PeerSpot reviewer
Has an easy initial setup process, but its stability needs improvement
We use the product for asset management The product’s stability needs improvement. We have been using Micro Focus ZENworks Asset Management for two years. I rate the product's stability an eight out of ten. It could be better.  Our organization has around 50-100 Micro Focus ZENworks Asset…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"The solution helps us manage, escalate, and solve incidents."
More BMC Remedy pros
"It is a scalable product."
 

Cons

"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"The upgrade process could be better. It would be a good improvement."
"Maybe the network automation aspects need improvement."
"Continuous improvement is recommended."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
More BMC Remedy cons
"The product’s stability needs improvement."
 

Pricing and Cost Advice

"I find the pricing to be reasonable."
"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
"The pricing is on the expensive side."
"The tool is expensive."
"BMC should decrease the pricing further."
"With the product, you can either go for a yearly or a perpetual licensing model."
"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
More BMC Remedy pricing and cost advice
"The product has reasonable pricing."
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Top Industries

By visitors reading reviews
Educational Organization
39%
Computer Software Company
9%
Financial Services Firm
9%
Government
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...
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What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
See all answers
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
See all answers
What do you like most about Micro Focus ZENworks Asset Management?
It is a scalable product.
See all answers
What is your experience regarding pricing and costs for Micro Focus ZENworks Asset Management?
The product has reasonable pricing.
See all answers
What needs improvement with Micro Focus ZENworks Asset Management?
The product’s stability needs improvement.
See all answers
 

Comparisons

ServiceNow vs BMC Remedy Logo
ServiceNow vs BMC Remedy
Compared 72% of the time
BMC Helix Discovery vs BMC Remedy Logo
BMC Helix Discovery vs BMC Remedy
Compared 13% of the time
ManageEngine IT Asset Management vs BMC Remedy Logo
ManageEngine IT Asset Management vs BMC Remedy
Compared 8% of the time
Snow License Manager vs BMC Remedy Logo
Snow License Manager vs BMC Remedy
Compared 7% of the time
More BMC Remedy Competitors
No data available
 

Product Reports

Buyer's Guide
BMC Remedy
April 2025
BMC Remedy reportDownload BMC Remedy product report
Buyer's Guide
IT Asset Management
January 2025
Micro Focus ZENworks Asset Management reportDownload Micro Focus ZENworks Asset Management product report
 

Also Known As

Remedy Asset Management
Novell IT Asset Management
 

Overview

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

  • Asset costing: Track depreciation over time.
  • Compliance: Software licenses management helps you avoid audit costs.
  • Contract management: Proactively identify contract infringements and purchasing opportunities.
  • Asset tracking: Know where your assets are located, who’s using them, and how many there are.
  • Effective change: Make informed decisions about IT changes.
BMC
Micro Focus ZENworks Asset Management integrates inventory, software usage, and license reconciliation to get the most accurate view of software installations and license compliance available. The combination of hardware, software, and purchasing data enables you to get a complete view of your IT assets. This ensures license compliance and eliminates software overspending.
OpenText
 

Sample Customers

Scripps Networks
Sesame, Catharina Ziekenhuis, Kent and Medway Health Informatics Service, Maidstone and Tunbridge Wells NHS Trust, Schuco International KG, Spring Independent School District, Tropitone Furniture
Buyer's Guide
IT Asset Management
January 2025
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