BMC Remedy and ManageEngine IT360 are competing IT service management tools. BMC Remedy shows an advantage in comprehensive support and capabilities, while ManageEngine IT360 is more cost-effective, offering better overall value.
Features: BMC Remedy offers a robust incident management system, change management, and advanced reporting tools. ManageEngine IT360 includes an integrated view of IT services, network monitoring, server monitoring, and application monitoring.
Room for Improvement: BMC Remedy could improve its user interface, streamline its deployment process, and reduce the need for professional services. ManageEngine IT360 might enhance its customization options, improve data integration features, and expand its scalability for larger enterprises.
Ease of Deployment and Customer Service: BMC Remedy involves a complex deployment process, often requiring professional services. In contrast, ManageEngine IT360 offers simpler deployment and excellent customer service for a quicker setup and smoother experience.
Pricing and ROI: BMC Remedy has a higher initial cost, appealing to large enterprises with the potential for significant ROI. ManageEngine IT360 requires a lower initial investment, offering a quicker ROI, and is attractive to businesses focused on cost efficiency.
BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.
Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.
With IT360 you will deliver services efficiently with maximum scalability. Service providers can now accurately manage the SLAs and release new services faster with features like Multi-tenancy, High Availability, Enterprise level systems and Datacenter monitoring, Remote site monitoring and Customer and site-specific dashboards.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
