We performed a comparison between BMC Remedy and ManageEngine IT360 based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The asset discovery feature in BMC is notably better compared to ServiceNow."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"It has a good peer sharing module."
"The incident management console is available out of the box."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"It is easy to identify and collect information from all of the nodes on the network."
"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."
"The technical support is good."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"Continuous improvement is recommended."
"The solution must be flexible."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"We would like to have support for integration with ServiceDesk."
"The ManageEngine features could improve to show graphs of the traffic and network utility."
"The product could use more intelligence, automation and general availability of product information."
Earn 20 points
BMC Remedy is ranked 5th in IT Asset Management with 20 reviews while ManageEngine IT360 is ranked 29th in IT Asset Management. BMC Remedy is rated 8.2, while ManageEngine IT360 is rated 8.4. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of ManageEngine IT360 writes "Good monitoring and alerting capability, and it is easy to deploy". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and BMC Track-It!, whereas ManageEngine IT360 is most compared with StackPath Monitoring and eG Enterprise.
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
