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BMC Remedy vs FireMon Asset Manager comparison

BMC and FireMon are both solutions in the IT Asset Management category. BMC is ranked #3 with an average rating of 7.9, while FireMon is ranked #13 with an average rating of 8.7. BMC holds a 5.3% mindshare in IAM, compared to FireMon’s 0.1% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 100% of FireMon users who would recommend it.
BMC Remedy
Read 34 BMC Remedy reviews
  • 1,913 Views
  • 1,012 Comparison Views
90% willing to recommend
FireMon Asset Manager
Read 3 FireMon Asset Manager reviews
  • 24 Views
  • 3 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

BMC Remedy and FireMon Asset Manager are competing products in IT management. BMC Remedy appears to have the upper hand in IT service management, while FireMon Asset Manager is superior in security management.

Features: BMC Remedy's strength lies in managing IT processes, incident management, and change management. FireMon Asset Manager provides advanced asset discovery, continuous security monitoring, and compliance management, making it a leader in network security optimization.

Ease of Deployment and Customer Service: BMC Remedy offers cloud-based deployment for easy implementation and flexible options, backed by effective customer service. FireMon Asset Manager focuses on quick deployment with minimal disruption, targeting security environments but has less comprehensive customer service.

Pricing and ROI: BMC Remedy requires a higher initial setup cost but delivers substantial ROI with comprehensive service management tools. FireMon Asset Manager offers competitive pricing and significant ROI, especially for security-focused organizations.

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To learn more, read our detailed BMC Remedy vs. FireMon Asset Manager Report (Updated: April 2025).
Buyer's Guide
BMC Remedy vs. FireMon Asset Manager
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Remedy
Ranking in IT Asset Management
3rd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
34
Ranking in other categories
License Management (1st)
FireMon Asset Manager
Ranking in IT Asset Management
13th
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
3
Ranking in other categories
Network Management Applications (17th), Cyber Asset Attack Surface Management (CAASM) (7th)
 

Mindshare comparison

As of May 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 5.3%, down from 7.3% compared to the previous year. The mindshare of FireMon Asset Manager is 0.1%. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Ameet Darole - PeerSpot reviewer
Offers automation, orchestration, service level management but lacks AI-based rules
BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.
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Chan Lung - PeerSpot reviewer
Works very well as a single platform for policy management and audit compliance
The dashboard clearly shows the policies of a network environment. We can see which policies are critical or are always being used. We can also see which ones are not being used or have not been modified in a long time. We can see all the ports that the applications are using. We have all this information in the dashboard. After deployment, FireMon Asset Manager automatically shows the network topology. However, the dashboard is pretty fixed. It is not flexible. If I need to modify the dashboard, I need the help of their customer support. FireMon has streamlined policy deployment across multiple firewalls, making it easier to quickly implement changes. It has also improved our ability to comply with audits and be compliant with PCI DSS and ISO 27001 standards. The efficiency of deploying policies has increased significantly. The information provided by FireMon Asset Manager is helpful in making an organization's environment secure. It makes customers look into their policies and see if they need to be modified.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The incident management console is available out of the box."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"The discovery feature of BMC Remedy has been very valuable."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"It is a stable solution."
"The solution is extremely user-friendly."
More BMC Remedy pros
"It offers a single platform for managing firewalls of different brands and simplifies policy deployment and auditing. It helps push policies to different firewalls, and it also helps with policy auditing."
"The most valuable feature is the change modules. Whenever there is a change in the firewall, it automatically reflects on FireMon."
"The most valuable aspects of FireMon Asset Manager are its integrations and its ability to passively monitor the network for unknown assets."
 

Cons

"The tool is very old."
"The tool can be expensive for mid-market businesses, making it an area that can be considered for improvement by BMC Remedy."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."
"Maybe the network automation aspects need improvement."
"There is room for improvement in terms of support."
More BMC Remedy cons
"The discovery process could be improved. If incorrect credentials are entered, it should give an error message. That would make our work easy rather than having to troubleshoot why the issue is occurring."
"While passive discovery remains important, active retrieval of asset details would be valuable, and this functionality is starting to be implemented, as I've observed in recent updates but it is not fully there yet."
"It is not very good at monitoring the Check Point firewall, but it works very well with other firewalls such as Palo Alto, Fortinet, and Cisco ASA."
 

Pricing and Cost Advice

"With the product, you can either go for a yearly or a perpetual licensing model."
"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
"The tool is expensive."
"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
"It is an expensive tool."
More BMC Remedy pricing and cost advice
"FireMon is more expensive than other brands but justified by its comprehensive feature set. It includes several functions that might require additional subscriptions in other solutions."
"FireMon Asset Manager's pricing has been reasonable and has worked well for us from a licensing standpoint."
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Top Industries

By visitors reading reviews
Educational Organization
39%
Computer Software Company
9%
Financial Services Firm
9%
Government
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...
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What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
See all answers
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
See all answers
What is your experience regarding pricing and costs for FireMon Asset Manager?
FireMon is more expensive than other brands but justified by its comprehensive feature set. It includes several functions that might require additional subscriptions in other solutions.
See all answers
What needs improvement with FireMon Asset Manager?
We used FireMon Asset Manager only for the firewalls. It could not always discover, so we had to go in and add it manually. The discovery was not always consistent. At times it worked, and at times...
See all answers
What is your primary use case for FireMon Asset Manager?
We used FireMon Asset Manager for 12 clients. We used it for firewall audits and rule changes.
See all answers
 

Comparisons

ServiceNow vs BMC Remedy Logo
ServiceNow vs BMC Remedy
Compared 72% of the time
BMC Helix Discovery vs BMC Remedy Logo
BMC Helix Discovery vs BMC Remedy
Compared 13% of the time
ManageEngine IT Asset Management vs BMC Remedy Logo
ManageEngine IT Asset Management vs BMC Remedy
Compared 8% of the time
Snow License Manager vs BMC Remedy Logo
Snow License Manager vs BMC Remedy
Compared 7% of the time
More BMC Remedy Competitors
No data available
 

Product Reports

Buyer's Guide
BMC Remedy
April 2025
BMC Remedy reportDownload BMC Remedy product report
Buyer's Guide
FireMon Asset Manager
April 2025
FireMon Asset Manager reportDownload FireMon Asset Manager product report
 

Also Known As

Remedy Asset Management
No data available
 

Overview

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

  • Asset costing: Track depreciation over time.
  • Compliance: Software licenses management helps you avoid audit costs.
  • Contract management: Proactively identify contract infringements and purchasing opportunities.
  • Asset tracking: Know where your assets are located, who’s using them, and how many there are.
  • Effective change: Make informed decisions about IT changes.
BMC

FireMon Asset Manager provides insightful monitoring and management of your network assets, helping organizations maintain security compliance and optimize asset usage effectively.

FireMon Asset Manager offers a comprehensive view of network assets, assisting in identifying security compliance gaps and optimizing resource utilization. Designed for enterprises requiring robust asset monitoring, it ensures efficient tracking, enabling proactive threat management and policy adherence across digital environments.

What are the important features of FireMon Asset Manager?
  • Real-Time Monitoring: Continuously tracks network assets to provide up-to-date security insights.
  • Compliance Assurance: Ensures assets meet security policies and regulatory requirements.
  • Reporting Capabilities: Offers detailed reports for better visibility and analysis of network assets.
What benefits and ROI can users expect from FireMon Asset Manager?
  • Enhanced Security Posture: By maintaining compliance and identifying vulnerabilities, it minimizes risks.
  • Operational Efficiency: Streamlines asset management, reducing manual interventions and resource wastage.
  • Cost Savings: Prevents potential security incidents, saving costs related to breaches and non-compliance fines.

In industries like finance and healthcare, FireMon Asset Manager plays a crucial role by providing meticulous asset tracking essential for maintaining stringent compliance requirements. It enables organizations to swiftly adapt to changing regulations and safeguard sensitive information effectively.

FireMon
 

Sample Customers

Scripps Networks
Information Not Available
Buyer's Guide
BMC Remedy vs. FireMon Asset Manager
April 2025
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