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BMC Helix ITSM is ranked 5th in IT Service Management (ITSM) with 16 reviews while SoftExpert ITSM is ranked 43rd in IT Service Management (ITSM). BMC Helix ITSM is rated 7.6, while SoftExpert ITSM is rated 0.0. The top reviewer of BMC Helix ITSM writes "Lacking report functionality, complex to operate, but useful interactive activity logs". On the other hand, BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, IBM Maximo and Zendesk Guide, whereas SoftExpert ITSM is most compared with .
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