We performed a comparison between BMC Helix ITSM and Quest Stat for Oracle E-Business Suite based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Reports have helped us to improve our IT processes. The main benefit is providing the right information to our decision makers."
"With service requests, we have been able to give visibility to the business users."
"MyIT is simple to use and its mobility is a big plus for our on the go users."
"Customer support is always fantastic and willing to help. No matter what time of day we have a problem."
"The Helix chatbot is helpful, and we can use its workflow features to automate some of the use cases for our clients."
"We use this tool for managing tickets, other employee related services, and reporting purposes."
"The valuable feature for me is that it's a tool that allows me to track processes right from the initial user request."
"The standards and the framework that it follows are most valuable. It has an ITIL and out-of-the-box framework."
"The solution's technical support is very responsive."
"The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of business users."
"The documentation could improve in BMC Helix ITSM."
"It can have more features for hardware discovery and hardware information. The integration with IQ operations management should be streamlined. ITSM and ITOM should be more integrated, and there should be better integration from Helix Discovery to Helix CMDB. There were some issues regarding this integration, and they were difficult to resolve in big environments. We have a lot of devices and users to manage. Therefore, the integration should be better."
"Maybe it could be more simplified and easier to change the reporting point of view, like from a different vendor to another."
"It's expensive, particularly in the emerging market where you see a lot of customers that have a budget crunch over issues."
"If I'm working with a client who wants to expand and move into other areas - they want to expand their workflow and other parts of the organization, they want to do some work with project management, they want to do some work with HR - I'm not sure that BMC Remedy is doing that. And it's because of their platform. Any software has a lifecycle. To me, BMC is a dated architecture."
"The amount of software issues are still too big, even considering the complexity of the tool."
"It would also be beneficial if there was a text-based editor for the workflow rules instead of using the developer studio, which adds a lot of time when developing quick solutions to problems."
"Some parts of the solutions are using the old interface."
"I recommend enhancing the user interface to make the product more user-friendly for business users. Identifying queries that apply to Oracle technical assessments would be beneficial, particularly for Oracle E-Business Suite (EBS) or other specific ready-made packages."
"The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger."
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BMC Helix ITSM is ranked 3rd in IT Service Management (ITSM) with 75 reviews while Quest Stat for Oracle E-Business Suite is ranked 25th in IT Service Management (ITSM) with 2 reviews. BMC Helix ITSM is rated 8.0, while Quest Stat for Oracle E-Business Suite is rated 8.6. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of Quest Stat for Oracle E-Business Suite writes "An user-friendly solution that enables business users to extract data in various formats". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo, whereas Quest Stat for Oracle E-Business Suite is most compared with . See our BMC Helix ITSM vs. Quest Stat for Oracle E-Business Suite report.
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