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BMC FootPrints Service Core vs OTRS comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC FootPrints Service Core
Ranking in IT Service Management (ITSM)
30th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
10
Ranking in other categories
Help Desk Software (34th)
OTRS
Ranking in IT Service Management (ITSM)
32nd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the IT Service Management (ITSM) category, the mindshare of BMC FootPrints Service Core is 0.7%, up from 0.2% compared to the previous year. The mindshare of OTRS is 0.8%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

reviewer1765752 - PeerSpot reviewer
A flexible, comprehensive, integrated IT service and asset management platform with good technical support
We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…
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856,807 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Government
14%
Computer Software Company
14%
Educational Organization
10%
Healthcare Company
10%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Also Known As

FootPrints Service Core
No data available
 

Overview

 

Sample Customers

Cast & Crew
Information Not Available
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: May 2025.
856,807 professionals have used our research since 2012.