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BMC TrueSight Operations Management vs BlueCat Infrastructure Assurance (BCIA) comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlueCat Infrastructure Assu...
Ranking in IT Infrastructure Monitoring
41st
Average Rating
9.0
Reviews Sentiment
8.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
BMC TrueSight Operations Ma...
Ranking in IT Infrastructure Monitoring
26th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (22nd), Event Monitoring (2nd), Cloud Monitoring Software (20th), AIOps (8th)
 

Mindshare comparison

As of May 2025, in the IT Infrastructure Monitoring category, the mindshare of BlueCat Infrastructure Assurance (BCIA) is 0.1%, up from 0.0% compared to the previous year. The mindshare of BMC TrueSight Operations Management is 0.8%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Bob Stiles - PeerSpot reviewer
Offers proactive issue detection through customized alerts enhances troubleshooting
We saw the benefits of BlueCat Infrastructure Assurance immediately after we deployed it. The enhanced analytics dashboard helps us prioritize troubleshooting. BlueCat Infrastructure Assurance detects potential issues and anomalies before they occur, provided we have set our thresholds. Without defined thresholds, the system may still identify problems, but we will only be alerted after the event. This proactive approach helps prevent issues rather than simply reacting to them. It provides diagnostic information to help with remediation. BlueCat Infrastructure Assurance significantly enhances our company's network stability by preventing outages. With over a hundred firewalls integrated into the system, it provides comprehensive monitoring and control, effectively minimizing potential downtime. BlueCat's solution has been instrumental in maintaining a highly reliable network environment, and its value in preventing disruptions is immeasurable.
Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"BlueCat's solution has been instrumental in maintaining a highly reliable network environment, and its value in preventing disruptions is immeasurable."
"Thanks to BlueCat, we have not experienced any downtime in the past two years."
"BlueCat Infrastructure Assurance's most valuable feature is its ability to analyze integrity and perform interrogations, providing alerts based on configurable thresholds."
"BlueCat Infrastructure Assurance provides excellent analytic capabilities for early problem detection, offering beneficial diagnostic information and actionable remediation steps."
"The most valuable aspects of BlueCat Infrastructure Assurance are remote commands, a core functionality for us, and automated remediation options."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"The major advantage of the product is estate management."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"It is a very stable product."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"The initial setup of BMC TrueSight Operations Management was easy."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
 

Cons

"We would greatly benefit from expanded BlueCat integrations, particularly through a robust API ingestion system that allows for custom integrations with other systems. Ideally, this would include a user-friendly message queue system that facilitates communication between BlueCat and any external system via APIs."
"Considering that some of our junior engineers have limited coding expertise, incorporating features that assist in query construction or provide clear textual translations of code would be valuable."
"BlueCat Infrastructure Assurance does not support all network security devices."
"BlueCat Infrastructure Assurance does not support all network security devices."
"Considering that some of our junior engineers have limited coding expertise, incorporating features that assist in query construction or provide clear textual translations of code would be valuable."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
 

Pricing and Cost Advice

"BlueCat Infrastructure Assurance is reasonably priced."
"The pricing for BlueCat Infrastructure Assurance is fairly comparable."
"BlueCat Infrastructure Assurance meets our budget requirements."
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"They have changed the licensing fees."
"Though I have no clue about the tool's actual price, I know that it is astronomical."
"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
"It is a relatively inexpensive solution."
"The cost depends on the usage."
"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
26%
Computer Software Company
14%
Manufacturing Company
6%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with BlueCat Infrastructure Assurance (BCIA)?
BlueCat Infrastructure Assurance does not support all network security devices. We currently use BlueCat Infrastructure Assurance on-premises, but it lacks the AI capabilities that are becoming inc...
What is your primary use case for BlueCat Infrastructure Assurance (BCIA)?
My organization comprises a financial institution and a technology company. BlueCat Infrastructure Assurance, an internal service, helps accurately pinpoint issues within our systems.
What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
 

Also Known As

Indeni
ProactiveNet, TrueSight Operations Management
 

Overview

 

Sample Customers

MasterCard, Bloomberg, Comcast, Office Depot, O'Reilly Auto Parts, Prudential, Wyndham Worldwide, iRobot, Leumi, Pelephone, Sheetz, Travelex
Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Find out what your peers are saying about BMC TrueSight Operations Management vs. BlueCat Infrastructure Assurance (BCIA) and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.