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BizTalk Server vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BizTalk Server
Ranking in Process Automation
16th
Average Rating
7.4
Reviews Sentiment
6.4
Number of Reviews
13
Ranking in other categories
Business-to-Business Middleware (9th)
Pega Platform
Ranking in Process Automation
2nd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
82
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (4th), Rapid Application Development Software (6th), Low-Code Development Platforms (7th)
 

Mindshare comparison

As of May 2025, in the Process Automation category, the mindshare of BizTalk Server is 0.7%, up from 0.7% compared to the previous year. The mindshare of Pega Platform is 6.3%, down from 11.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Srinidhi S - PeerSpot reviewer
For production environments, messages are easily stored within the MessageBox database and offers multiple deployment methods
Some room for improvement means... it's legacy. It's an on-premises system, requiring physical servers for deployment. This is different from Azure; you don't need any servers with Azure. If you have a subscription, you can do whatever you want. There are unit restrictions based on the environment (like non-production vs. production) in BizTalk. You need physical servers and databases. In Azure, those are not required – it's all in the cloud. Now, we have the option of integrating accounts and the On-Premises Data Gateway to connect on-premises BizTalk with Azure. But the trend is moving towards Azure. Not everyone wants a hybrid model. Companies are still going with hybrid scenarios, but they want both BizTalk and Azure. See, whatever you can do in BizTalk, you cannot do the same things the same way in Azure. One example is tracking. In BizTalk, especially for production environments, messages are easily stored within the MessageBox database. Support can assist in retrieving them directly. It's not as easy to track in Azure – everyone can potentially access it, and even reprocessing is different. Logic Apps have a preview mode. If a Logic App is stuck at a particular action, you can resubmit from there. Microsoft is still making improvements – I don't know when they'll have general availability for these features. However, tracking and message storage are more complex in Azure. We have to use Azure Blob storage for archiving, whereas in BizTalk, it's a built-in feature of the MessageBox DB. If you need to debug at any point, you can do so easily in BizTalk. This is one aspect influenced by the on-premises nature of BizTalk. Since everything is moving to the cloud, Microsoft will also end support for BizTalk Server 2030 – there won't be any further support. I don't think they'll release any new versions. 2020 was the last, and it's been four years. After the end of support, I think companies currently using BizTalk will move to Azure or another cloud-based integration technology.
Mallik-Kesavaraju - PeerSpot reviewer
Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow
The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The AS2 communication protocol is one of the most advanced processes."
"The tool's most valuable feature is its integration with the banks. Its messaging and routing capabilities are good."
"BIzTalk's integration with Visual Studio is the most valuable feature of this product."
"I rate the tool's stability a nine out of ten."
"We can handle a large number of messages without any issues, ensuring that everything runs smoothly."
"The most valuable feature is its reliability and stability. The first version of BizTalk was released in 2000, and many companies still use it. It was stable until 2013 when we had support."
"The most valuable feature of BizTalk Server is that it will turn XML into flexible transactions."
"Essentially, you can do whatever you like with these systems, and you do not have to take care about the scaling because if one server is overloaded, it just forwards the message to the next server, even if it were designated to a specific server. It weeds out the messages according to the load. If you want to scale it, you just add new servers."
"While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega."
"There are a lot of frameworks in the product. I use Pega PRPC the most."
"Scalable and stable BPM software with a powerful case management feature. It also has good workflow."
"Pega is a local platform that has evolved from a BPM perspective. This allows teams using this solution to address complexities without having deep knowledge in a specific development area."
"Pega BPM has features for process and operation efficiency, business security texture, various report definitions like bar chart and pie chart, and management capabilities such as dashboards."
"The workflows are the most valuable features, particularly for us, because we were attempting to automate processes by utilizing workflows to provide a hands-off comparison between the bot and the human."
"Case Management, as well as Workflow Automation, are Pega's most powerful capabilities."
"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."
 

Cons

"It's an on-premises system, requiring physical servers for deployment. This is different from Azure; you don't need any servers with Azure. If you have a subscription, you can do whatever you want. There are unit restrictions based on the environment (like non-production vs. production) in BizTalk. You need physical servers and databases. In Azure, those are not required – it's all in the cloud."
"BizTalk lacks native cloud support. BizTalk doesn't offer in-built support for cloud. We need to use third-party adapters to connect it to cloud services."
"The product could be improved in monitoring, managing, and support functionalities."
"The deployment could be simplified."
"The product's deployment can be quicker"
"BizTalk Server is an outdated legacy system that does not support messaging."
"Updating things in BizTalk is a headache."
"It's a complex product because you have many degrees of freedom to connect different parts together. Whether it's sensible or not, is up to you, but the machine does allow it. But because of the vast degrees of freedom, it's complex."
"The product's artificial intelligence capabilities could be improved. More advanced AI features could further optimize process automation and decision-making."
"There is a lack of support and community presence in the country, leading to challenges in finding developers."
"An area for improvement in Pega BPM is security. It's secure, but it still has a lot of vulnerabilities. Pega BPM is robust, but it still needs some improvement performance-wise."
"Containerization should be improved in relation to Pega because Camunda is deployable in the containerization deployment process."
"The technical support is very low, rated at a one or two out of ten."
"The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed."
"The licensing costs are high, and the cost varies between clients."
"This is a quite expensive product."
 

Pricing and Cost Advice

"BizTalk Server is cheap. I would rate its pricing a two out of five."
"It was not cheap, but it was affordable."
"Based on the knowledge, it is relatively cheaper than Azure Identity Services and cloud services in general."
"The solution is expensive."
"The cost will depend on the client's requirements."
"BizTalk Server is not freeware. There's a significant licensing cost involved. Be sure you will actually utilize its features fully."
"I would rate the product's pricing a six out of ten."
"I am not aware of the cost. But, considering the licenses, user licenses, and infrastructure, I'd guess around a million USD."
"The licensing model from Pega BPM is too complex and is more expensive than other solutions, such as SAP. The overall price of the solution depends on the use case."
"Pega is expensive."
"The price could be lower."
"The licensing is on a yearly basis. Because of our special relationship, all the training certifications are free of cost. All our employees can do Pega certifications at zero cost. It is all on Pega."
"The price is a bit expensive."
"The solution could be less expensive according to my customers. However, I think the price of the solution is fair."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
10%
Retailer
6%
Financial Services Firm
28%
Computer Software Company
12%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BizTalk Server?
The tool's most valuable feature is its integration with the banks. Its messaging and routing capabilities are good.
What needs improvement with BizTalk Server?
BizTalk is deployed on-premise. Deployment methodologies are vast in the cloud area. Whereas, if we want to update even a single thing on BizTalk, we need to take the DLL, put it in the system, and...
What advice do you have for others considering BizTalk Server?
When I started my career with BizTalk, people told me the vendor would sunset BizTalk Server, but it didn't happen. Higher versions are still being released. The product will not face the sunset. A...
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Also Known As

No data available
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

Centrebet, Seoul National University Bundang Hospital, QualCare, Wªrth Handelsges.m.b.H, DTEK, Allscripts, United BioSource, Hogg Robinson
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about BizTalk Server vs. Pega Platform and other solutions. Updated: April 2025.
849,963 professionals have used our research since 2012.