BizTalk Server vs Pega Platform comparison

Microsoft and Pega are both solutions in the Process Automation category. Microsoft is ranked #13 with an average rating of 6.8, while Pega is ranked #4 with an average rating of 8.2. Microsoft holds a 1.0% mindshare in PA, compared to Pega’s 5.7% mindshare. Additionally, 75% of Microsoft users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

BizTalk Server

Read 16 BizTalk Server reviews

1,276 Views
612 Comparison Views

75% willing to recommend

Pega Platform

Read 83 Pega Platform reviews

8,950 Views
3,133 Comparison Views

91% willing to recommend

BizTalk Server

Pega Platform

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Nov 2, 2025

Pega Platform and BizTalk Server are both key players in the enterprise software realm, focusing on business process management and system integration, respectively. Pega Platform seems to have the upper hand with its comprehensive BPM and case management capabilities, while BizTalk excels in system integrations.

Features: Pega Platform is known for its strong case management, low-code capabilities, and flexibility in deployment configurations. It supports seamless cloud integration and is highly regarded for its rapid prototyping abilities. BizTalk Server offers robust system integration features with a focus on adapter support and orchestration capabilities, which are advantageous in complex integration scenarios.

Room for Improvement: Pega Platform faces challenges with its high licensing costs and complex user interface, which some users find requires advanced expertise. Additionally, its cloud presence and RPA functionalities are not as strong as its competitors. BizTalk Server, on the other hand, requires modernization, as it is primarily an on-premises solution with few modern cloud features. Performance, scalability, and cloud service integration also need enhancement.

Ease of Deployment and Customer Service: Pega Platform supports diverse deployment options including public, private, and hybrid clouds, offering adaptability for various enterprise sizes. Customer service reviews are mixed, highlighting both helpful support and some delays. BizTalk Server's on-premises nature presents modernization challenges, though customer support is generally positive, despite some users suggesting faster resolution times.

Pricing and ROI: Pega Platform's high initial costs are offset by claims of good ROI through improved process efficiencies, with licensing based on cloud or on-premises deployment needs. BizTalk Server typically offers lower licensing fees but might incur extra expenses for cloud integrations. Users need to ensure full utilization to avoid underutilization leading to wasted investments.

To learn more, read our detailed BizTalk Server vs. Pega Platform Report (Updated: December 2025).

Buyer's Guide

BizTalk Server vs. Pega Platform

December 2025

Download the complete report

Helped 879,259 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.8

BizTalk Server offers great ROI for large industries, but smaller businesses might prefer cloud solutions for more flexible options.

Sentiment score

7.1

Pega Platform boosts efficiency with quicker solutions, yielding significant ROI through cost savings, revenue increase, and improved customer satisfaction.

BizTalk Server's ROI is comparatively higher than Boomi and Workato.

reviewer2759421

Service Owner at a logistics company with 10,001+ employees

Now the direction is to move away from BizTalk Server to IBM WebMethods, which has more features compared to BizTalk Server.

Taqi-Hasan

Senior Application Specialist at Taqa Distribution

For more quotes and insights, download the BizTalk Server report

No quotes available

For more quotes and insights, download the Pega Platform report

Customer Service

Sentiment score

4.8

User experiences vary, with praised documentation, competent engineers, and mix of Microsoft's support and external consulting for assistance.

Sentiment score

6.7

Pega Platform's support is mixed, offering knowledgeable help but facing issues with delays and responsiveness; premium support is costly.

No quotes available

For more quotes and insights, download the BizTalk Server report

The technical support from Pega is very low, rating a one or two out of ten.

reviewer1605597

Chief Information Officer at a government with 10,001+ employees

I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.

Chandu Panda

MEA Head at Aaseya IT Services Pvt. Ltd.

Pega's technical support team is very helpful.

VenkatSriram

Quality Assurance Team Lead at Value Labs

For more quotes and insights, download the Pega Platform report

Scalability Issues

Sentiment score

6.0

BizTalk Server's scalability receives mixed reviews; some find it expandable, others face issues with increasing message volumes.

Sentiment score

7.6

Pega Platform offers scalable solutions for complex applications, though optimization and infrastructure are crucial for handling high loads.

It is time for low-code, no-code, and a quick go-to-market should be faster.

reviewer2759421

Service Owner at a logistics company with 10,001+ employees

For more quotes and insights, download the BizTalk Server report

Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.

reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

For more quotes and insights, download the Pega Platform report

Stability Issues

Sentiment score

6.8

BizTalk Server is stable but struggles with large data, losing relevance as users increasingly transition to cloud solutions.

Sentiment score

7.6

Pega Platform is stable and resilient for complex tasks, though technical proficiency is needed for optimal performance.

BizTalk Server is good for small companies but not for big companies.

Taqi-Hasan

Senior Application Specialist at Taqa Distribution

BizTalk Server's stability rates about eight or nine out of ten.

Dipl.Ing. Johann Pointner

Consultant at EC live! Hans Pointner

For more quotes and insights, download the BizTalk Server report

No quotes available

For more quotes and insights, download the Pega Platform report

Room For Improvement

BizTalk Server needs better debugging, deployment, scalability, cloud integration, JSON support, API management, and task management to stay competitive.

Pega Platform needs improved UI, better integration, scalable performance, cost-effective licensing, comprehensive docs, and simpler upgrades.

We initially planned to move to Azure Integration Services, but there are challenges with AIS, so now we are evaluating WebMethods IO.

reviewer2759421

Service Owner at a logistics company with 10,001+ employees

BizTalk Server needs improvements, especially because we use it for EDI messaging, and it would be very useful to have enhanced tracking capabilities for message tracking and archiving of messages.

Dipl.Ing. Johann Pointner

Consultant at EC live! Hans Pointner

For more quotes and insights, download the BizTalk Server report

With the recent development of AI agents in Pega Platform 24.2, the adoption is not heavy due to regulations around using external LLM by customers, especially regulated customers in BFSS and healthcare.

reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

Pega introduced Constellation, which allows a user to build a more engaging visual experience.

Chandu Panda

MEA Head at Aaseya IT Services Pvt. Ltd.

My learning curve in robotics has been challenging.

VenkatSriram

Quality Assurance Team Lead at Value Labs

For more quotes and insights, download the Pega Platform report

Setup Cost

BizTalk Server offers flexible deployment but can be costly compared to Azure, with users favoring cloud solutions for efficiency.

Pega Platform is costly but offers ROI and value for large industries despite complex licensing and high fees.

The only thing I heard is that it's not inexpensive.

Dipl.Ing. Johann Pointner

Consultant at EC live! Hans Pointner

For more quotes and insights, download the BizTalk Server report

Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.

VenkatSriram

Quality Assurance Team Lead at Value Labs

The pricing is expensive, and this is an issue.

reviewer1605597

Chief Information Officer at a government with 10,001+ employees

From a licensing perspective, it is higher than the competition.

reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

For more quotes and insights, download the Pega Platform report

Valuable Features

BizTalk Server excels in seamless integrations, data processing, and reliability with its workflows, adapters, and low-code configurations.

Pega Platform offers robust, scalable low-code solutions for seamless integration and digital transformation across diverse industries and frameworks.

Boomi has advantages over BizTalk Server because it is more flexible, low-code, no-code, easy to implement, and has a fast go-to-market.

reviewer2759421

Service Owner at a logistics company with 10,001+ employees

BizTalk Server offers workflow functionality that I find very effective for process automation.

Dipl.Ing. Johann Pointner

Consultant at EC live! Hans Pointner

For more quotes and insights, download the BizTalk Server report

Management capabilities such as dashboards.

VenkatSriram

Quality Assurance Team Lead at Value Labs

Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.

Chandu Panda

MEA Head at Aaseya IT Services Pvt. Ltd.

For more quotes and insights, download the Pega Platform report

Categories and Ranking

BizTalk Server

Ranking in Process Automation

13th

Average Rating

7.2

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Business-to-Business Middleware (8th)

Pega Platform

Ranking in Process Automation

4th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (4th), Rapid Application Development Software (9th), Low-Code Development Platforms (7th), Business Orchestration and Automation Technologies (7th), AI Software Development (2nd)

Mindshare comparison

As of December 2025, in the Process Automation category, the mindshare of BizTalk Server is 1.0%, up from 0.8% compared to the previous year. The mindshare of Pega Platform is 5.7%, down from 7.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Market Share Distribution
Product	Market Share (%)
Pega Platform	5.7%
BizTalk Server	1.0%
Other	93.3%

Process Automation

Featured Reviews

Taqi-Hasan

Senior Application Specialist at Taqa Distribution

Offers valuable integration services but requires better cloud adaptation

Biztalk server doesn't have API management so that our exposed can be protected against the SQL injection, DOS attacks. However, this is available in IBM WebMethods. The positive impact of BizTalk Server was initially limited because of scalability issues. That is the reason why management has decided to implement IBM WebMethods. We are going to decommission BizTalk Server next year. I believe the API response could be improved in BizTalk Server. We need to increase the number of servers in BizTalk Server. We used to have two servers; later on, we increased to a third server, which has improved performance. We can make it more highly available and scale out to improve BizTalk Server. Scale out means we can increase the number of servers horizontally.

Read full review

reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.

Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which Process Automation solutions are best for your needs.

See recommendations

879,259 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

13%

Computer Software Company

11%

Healthcare Company

Financial Services Firm

25%

Computer Software Company

10%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	15
Large Enterprise	69

Questions from the Community

What do you like most about BizTalk Server?

The tool's most valuable feature is its integration with the banks. Its messaging and routing capabilities are good.

See all answers

What needs improvement with BizTalk Server?

I am generally satisfied with BizTalk Server, but there are some gaps, as we have multiple integration tools. Thus, there is associated cost, operation cost, license cost, and CapEx, so we are tryi...

See all answers

What advice do you have for others considering BizTalk Server?

I have not worked with Amazon API Gateway or Mule ESB; I am just testing them. I am using Boomi iPaaS and WebMethods. I did not purchase it on AWS Marketplace; those are product API systems, and in...

See all answers

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

Comparisons

SEEBURGER Business Integration Suite vs BizTalk Server

Compared 13% of the time

MuleSoft Anypoint Platform vs BizTalk Server

Compared 11% of the time

Camunda vs BizTalk Server

Compared 10% of the time

IBM Sterling B2B Integration Services vs BizTalk Server

Compared 10% of the time

SAP Process Orchestration vs BizTalk Server

Compared 6% of the time

More BizTalk Server Competitors

ServiceNow vs Pega Platform

Compared 13% of the time

Camunda vs Pega Platform

Compared 11% of the time

Appian vs Pega Platform

Compared 7% of the time

Microsoft Power Apps vs Pega Platform

Compared 4% of the time

Salesforce Platform vs Pega Platform

Compared 4% of the time

More Pega Platform Competitors

Product Reports

Buyer's Guide

BizTalk Server

December 2025

Download BizTalk Server product report

Buyer's Guide

Pega Platform

December 2025

Download Pega Platform product report

Also Known As

No data available

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

Connects systems both inside and across organizations, exchange data and orchestrate business processes across multiple systems.

Microsoft

Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.

Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.

What are the key features of Pega Platform?

Low-Code Development: Facilitates rapid application development with minimal coding.
Case Management: Efficiently manages complex workflows and cases.
Integration Services: Offers seamless connectivity with diverse systems.
Robotic Process Automation: Automates repetitive tasks for increased productivity.
Decision-Making Capabilities: Enhances process accuracy with advanced decision tools.
Intuitive Interface: Simplifies user interaction and workflow management.

What benefits and ROI should users expect?

Enhanced Efficiency: Streamlines operations, reducing time and resource usage.
Quick Deployment: Facilitates rapid implementation and adaptability.
Improved Customer Experience: Integrates seamlessly with customer service solutions.
Increased Flexibility: Adapts to changing business requirements effectively.

In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.

Pega

Sample Customers

Centrebet, Seoul National University Bundang Hospital, QualCare, Wªrth Handelsges.m.b.H, DTEK, Allscripts, United BioSource, Hogg Robinson

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

BizTalk Server vs. Pega Platform

December 2025

Free Report: BizTalk Server vs. Pega Platform

Find out what your peers are saying about BizTalk Server vs. Pega Platform and other solutions. Updated: December 2025.

DOWNLOAD NOW

879,259 professionals have used our research since 2012.

See our BizTalk Server vs. Pega Platform report.

See our list of best Process Automation vendors.

We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.