Bitrix24 vs LeadSquared comparison

Bitrix24 and LeadSquared are both solutions in the CRM category. Bitrix24 is ranked #22 with an average rating of 7.5, while LeadSquared is ranked #34 with an average rating of 7.5. Bitrix24 holds a 1.0% mindshare in CRM, compared to LeadSquared’s 0.7% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 80% of LeadSquared users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

1,789 Views
1,073 Comparison Views

90% willing to recommend

LeadSquared

Read 4 LeadSquared reviews

794 Views
643 Comparison Views

80% willing to recommend

Bitrix24

LeadSquared

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Executive SummaryUpdated on Dec 19, 2024

LeadSquared and Bitrix24 are competitive platforms in the CRM and marketing automation space. LeadSquared's pricing and customer support are advantageous, while Bitrix24 stands out for its comprehensive feature set.

Features: LeadSquared focuses on lead capture, sales automation, and marketing analytics. Bitrix24 includes task management, communication features, and CRM functionalities.

Room for Improvement: LeadSquared could enhance its task management capabilities and expand communication features. Its interface could also be more intuitive. Bitrix24 can improve its integration ease with third-party apps and simplify its user interface, and it could enhance its customer feedback mechanisms.

Ease of Deployment and Customer Service: LeadSquared emphasizes simplicity and swift onboarding, providing reliable support through the setup. Bitrix24 may be more complex to deploy due to extensive features but offers strong support and resources.

Pricing and ROI: LeadSquared offers competitive setup costs with a focus on delivering solid ROI through CRM efficiencies. Bitrix24 provides value with a free tier and scalable pricing, though higher tiers may increase upfront investment.

To learn more, read our detailed Bitrix24 vs. LeadSquared Report (Updated: December 2025).

Buyer's Guide

Bitrix24 vs. LeadSquared

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

22nd

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (17th), Enterprise Social Software (14th)

LeadSquared

Ranking in CRM

34th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Marketing Automation (8th)

Mindshare comparison

As of December 2025, in the CRM category, the mindshare of Bitrix24 is 1.0%, down from 2.0% compared to the previous year. The mindshare of LeadSquared is 0.7%, down from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Bitrix24	1.0%
LeadSquared	0.7%
Other	98.3%

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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Kauhslendra Singh

Business Development Manager at Drishti IAs

Has an easy-to-understand user interface

We started using LeadSquared's basic functions. Currently, we are using the solution's features, such as automation, reports, automated emails, and marketing sections, which have increased our efficiency. LeadSquared has helped streamline our marketing campaigns. We initially didn't have marketing strategies or a platform with landing pages, but this changed after we started using LeadSquared. LeadSquared is a SaaS based solution. Overall, I rate the solution an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."

"Bitrix24's workflow is better than that of others. The user interface is also good."

"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."

"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."

"The data interpretation feature in Bitrix24 is good."

"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."

"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."

"The data entry functionality is excellent, and the pipeline views and filters are highly useful."

More Bitrix24 pros

"The most valuable feature of LeadSquared is an easy-to-understand user interface."

"The most valuable feature of LeadSquared is the customization."

"The initial setup is very easy."

"LeadSquared's most valuable features are it comes equips with all the basic features of a CRM. It integrates well with our existing systems and is user-friendly."

Cons

"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."

"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."

"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."

"I would like to see improvements with Bitrix24's marketing automation."

"There are some bugs in the mobile system."

"Bitrix24’s interface needs to be improved."

"The stability could be improved."

"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."

More Bitrix24 cons

"The solution’s UI could be more user-friendly."

"The notifications and workflow management can be improved in LeadSquared."

"The solution's report section is not very capable and could be improved."

"The solution can get quite expensive, especially as you add more users."

Pricing and Cost Advice

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"Bitrix24 used to be cheaper, but now it's getting expensive."

"Price-wise, it is a very cheap solution."

"We were using the free version which was really limited in terms of functionality."

"The product's pricing is okay for me. It is not expensive."

"The pricing for this program is reasonable."

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

More Bitrix24 pricing and cost advice

"The license is paid yearly, and it is about 30 euros per month per user."

"I am not sure about the cost of the solution overall, but with their SMS notifications services, there is an extra cost."

"LeadSquared is not as costly as other CRM solutions."

"We have an annual renewable license for LeadSquared."

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Comms Service Provider

11%

Manufacturing Company

Retailer

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2

No data available

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about LeadSquared?

The most valuable feature of LeadSquared is the customization.

See all answers

What is your experience regarding pricing and costs for LeadSquared?

Since we use the enterprise solution, a lot of costs are involved. However, we use it because it helps us with our use case. We have an annual renewable license for LeadSquared.

See all answers

What needs improvement with LeadSquared?

The solution’s UI could be more user-friendly.

See all answers

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Product Reports

Buyer's Guide

Bitrix24

December 2025

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Buyer's Guide

CRM

November 2025

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Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

LeadSquared is a complete customer acquisition platform for businesses. It combines the features offered by both CRMs as well as Marketing Automation software, and thus brings your Sales and Marketing teams on the same page. It lets you :- 1. Automate lead capture from all sources 2. Run email, SMS and drip marketing campaigns 3. Prioritize amongst leads using quality and engagement scoring 4. Track lead activity on your website, landing pages, emails and calls, and 5. Access deep analytics about your sales and marketing activities. It is best fit for businesses in the Education, Real Estate, Financial Services, Health & Wellness, Travel & Hospitality, and Software sectors.

LeadSquared

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Byju's Classes, Randstad, Trivago, Scripbox, Zoomcar, Quikr, Amberjack, Mettl, Flipkart, iNurture, Vedantu, Eton University, IIHT, NIIT, IILM, Ashoka University, BML Munjal University, O2 Spa, Body Craft, Acron Group, The Deltin Group,

Buyer's Guide

Bitrix24 vs. LeadSquared

December 2025

Free Report: Bitrix24 vs. LeadSquared

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