Bitrix24 vs Keap comparison

Bitrix24 and Keap are both solutions in the CRM category. Bitrix24 is ranked #39, while Keap is ranked #112. Bitrix24 holds a 0.8% mindshare in CRM, compared to Keap’s 0.3% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 50% of Keap users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

2,200 Views
1,320 Comparison Views

90% willing to recommend

Keap

Read 3 Keap reviews

452 Views
443 Comparison Views

50% willing to recommend

Bitrix24

Keap

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Executive SummaryUpdated on Dec 19, 2024

Keap and Bitrix24 are both in the CRM and automation space. Keap takes the lead in customer support and pricing, while Bitrix24 is ahead with a wider range of features.

Features: Keap provides strong automation tools, efficient email marketing, and streamlined small business operations support. Bitrix24 offers CRM, project management, and communication tools, catering to comprehensive business needs.

Ease of Deployment and Customer Service: Keap offers a simple deployment model with efficient and accessible customer service, making it ideal for businesses seeking personalized support. Bitrix24 has a more complex deployment and a steep learning curve due to numerous features, with less personalized customer service.

Pricing and ROI: Keap has a competitive pricing structure that suits small to medium businesses with robust customer support, ensuring good returns. Bitrix24, despite higher initial costs, delivers long-term ROI with its extensive features, appealing to businesses seeking broad solutions.

To learn more, read our detailed Bitrix24 vs. Keap Report (Updated: March 2026).

Buyer's Guide

Bitrix24 vs. Keap

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

39th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (27th), Enterprise Social Software (23rd)

Keap

Ranking in CRM

112th

Average Rating

7.0

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the CRM category, the mindshare of Bitrix24 is 0.8%, down from 2.0% compared to the previous year. The mindshare of Keap is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Bitrix24	0.8%
Keap	0.3%
Other	98.9%

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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it_user370497

Director of Operations at Armada Cloud

The marketing and sales automation aspects of Infusionsoft have proved very useful.

The marketing and sales automation aspects of Infusionsoft have proved very useful; now we're able to see exactly where our leads and conversions are coming from, and which campaigns are actually working We have a much better understanding of which campaigns are most effective and can adapt…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."

"The CRM and collaboration tools are well-designed for our purposes."

"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."

"What I like about this solution is that it is easy to use and very stable."

"The data entry functionality is excellent, and the pipeline views and filters are highly useful."

"Bitrix24's workflow is better than that of others. The user interface is also good."

"Collaboration and CRM are the most valuable features of Bitrix24."

"Offers, a free version."

More Bitrix24 pros

"It can be used for recruiting, e-marketing, and information marketing, and is excellent if you already have a following or database and are looking to systemetize, integrate, and orchestrate communication to your clients."

"We are currently implementing this tool and have high hopes for how it will drive drive lead generation and management."

"The marketing and sales automation aspects of Infusionsoft have proved very useful; now we're able to see exactly where our leads and conversions are coming from, and which campaigns are actually working."

Cons

"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."

"The web interface is good but the client interface is not very user-friendly and needs to improve."

"Bitrix24’s interface needs to be improved."

"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."

"The stability could be improved."

"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, it doesn't look particularly appealing in terms of how it looks, and it is extremely difficult to locate the stages."

"The client interface is not very user-friendly."

"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."

More Bitrix24 cons

"The CRM area isn't exactly robust, which isn't a problem for us as we pair Infusionsoft with vTiger to handle our CRM and sales/marketing automation needs."

"Fluent email campaign and shopping experience design. Even for the tech savvy, it takes a very logical mind to storyboard out the scenarios and to program it on the back-end."

"Would love to see the option to create required fields on the contact records."

Pricing and Cost Advice

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"The cost is $2,500, which will be spread out over 18 to 24 months."

"The solution's pricing is quite average and not expensive."

"The product's pricing is okay for me. It is not expensive."

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

"Bitrix24 used to be cheaper, but now it's getting expensive."

"Price-wise, it is a very cheap solution."

More Bitrix24 pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Comms Service Provider

14%

Computer Software Company

13%

Construction Company

13%

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2

No data available

Questions from the Community

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What advice do you have for others considering Bitrix24?

I would recommend Bitrix24 to others. Although we are moving to another solution, Bitrix24 offers impressive capabilities we haven’t utilized fully. I'd rate the solution eight out of ten.

See all answers

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Product Reports

Buyer's Guide

Bitrix24

March 2026

Download Bitrix24 product report

Buyer's Guide

CRM

March 2026

Download Keap product report

Also Known As

No data available

Infusionsoft

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Collect new leads with minimal effort

Collect leads consistently and seamlessly, using Keap’s powerful CRM, lead capture blueprints, landing page templates, and appointment setting.

Stay focused on what you’re good at

Keap’s personalized automations save you from distracting busy work, while still sounding and converting exactly like you.

Messages that your audience actually wants to read

Write emails and texts using Keap’s curated templates, send them to segmented lists in your CRM, and watch the results roll in.

Business stays business, personal stays personal

Keap Business Line gives you access to work calls and texts on your smartphone, while keeping your personal conversations separate.

Expert help as you grow

With Keap’s one-on-one coaching and strategic guidance, 24/7 support, and seamless migration services, you’ll have everything you need to be successful.

Keap

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Titin, Cleancorp Cleaning Service, LeftFoot Coaching Academy, Salon Success Strategies, Roeder Studios, Mint Social, Optibike, Select Photo-Graphics, Mosquito Squad of Greater DC, The Rocket Company, Blue Chip Athletic, Burleson Orthodontics, Presidential Pools, Blue Cow Creative Design & Production, Ptex Group

Buyer's Guide

Bitrix24 vs. Keap

March 2026

Free Report: Bitrix24 vs. Keap

Find out what your peers are saying about Bitrix24 vs. Keap and other solutions. Updated: March 2026.

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