Try our new research platform with insights from 80,000+ expert users

Bitdefender GravityZone EDR vs Symantec Endpoint Security comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
1.0
Bitdefender GravityZone EDR delivers positive ROI with reduced threat detection time, balanced pricing, and enhanced security for all organizations.
Sentiment score
5.4
Symantec Endpoint Security increases financial satisfaction by reducing downtime and enhancing threat response, offering competitive pricing and automation.
Symantec Endpoint Security filled gaps in our toolset, particularly with the ability to control network firewall on hosts remotely, which was greatly appreciated.
OT Technologist at a energy/utilities company with 201-500 employees
 

Customer Service

Sentiment score
5.8
Bitdefender GravityZone EDR support is responsive and efficient, but users note communication barriers and multilingual support limitations.
Sentiment score
6.0
Symantec Endpoint Security customer service is highly rated, but post-acquisition support quality fluctuates with some language and delay issues.
I would rate customer service and support as nine out of ten.
Products &Service Head; Head of IT at Wahl India
I have heard that their response time is pretty good, usually under 24 hours.
SOC Engineer at a outsourcing company with 10,001+ employees
In some cases, it rates as high as ten out of ten, while in others, it can be as low as eight.
Head of Information System at EEC
There is no support in the German language, which is a problem for many public tenders.
Cyber Security Pre-Sales at SoftwareONE
 

Scalability Issues

Sentiment score
6.6
Bitdefender GravityZone EDR scales efficiently across numerous endpoints, supporting diverse systems with some legacy support challenges.
Sentiment score
6.9
Symantec Endpoint Security is scalable, efficient for large deployments, and adaptable, with minor integration and support challenges noted.
Mac is not supported.
SOC Engineer at a outsourcing company with 10,001+ employees
I would rate the scalability of Bitdefender EDR as nine out of ten.
Products &Service Head; Head of IT at Wahl India
Symantec Endpoint Security is quite scalable, and it is very important for large clients.
Cyber Security Pre-Sales at SoftwareONE
The scalability of the servers is good, as it requires computational powers.
Senior Security Delivery Analyst at Accenture
 

Stability Issues

Sentiment score
6.6
Bitdefender GravityZone EDR is praised for stable performance, reliable protection, efficient processing, and effective large deployments without issues.
Sentiment score
7.6
Symantec Endpoint Security is praised for stability and reliability, despite occasional crashes and compatibility issues during updates.
If it were not stable, it could lead to inaccuracies in asset management data and increase incident response times if I cannot access the console during ongoing investigations.
SOC Engineer at a outsourcing company with 10,001+ employees
I have encountered issues where I had to uninstall and reinstall the product on end users' computers to view the logs again.
OT Technologist at a energy/utilities company with 201-500 employees
Previously, we used to have multiple servers such as GUP servers and numerous servers for pushing updates, but we reduced it and transitioned almost 30,000 devices to CrowdStrike, which was easy to manage.
Senior Security Delivery Analyst at Accenture
 

Room For Improvement

Bitdefender GravityZone EDR needs improved usability, performance, integration, and support, with better resource management and customization options.
Symantec Endpoint Security suffers from high resource usage, management complexity, outdated interface, and ineffective virus detection and support.
The QUIC protocol, which is UDP-based and used by Facebook and WhatsApp, is a common demand from many clients.
Chief Technology Officer at BD Software Distribution Pvt Ltd
I would like to optimize the incident response area as well, especially when comparing my experience with CrowdStrike, which is relatively more responsive and easier to navigate when there are multiple hosts involved.
SOC Engineer at a outsourcing company with 10,001+ employees
When patching devices for updates, if a device is not switched on, it does not provide information dynamically.
Products &Service Head; Head of IT at Wahl India
Device management is not very good and I am not enabling it in my organization due to security reasons.
System Administrator at Aljazera Market co
I would like to see improvements in the scanning part of the solution, specifically to enhance the CPU and hard disk usage during scanning and updates to prevent disruption during work hours.
Head of Information System at EEC
It is cumbersome to use, particularly in handling firewall management.
OT Technologist at a energy/utilities company with 201-500 employees
 

Setup Cost

Bitdefender GravityZone EDR is cost-effective with flexible pricing, offering discounts and negotiation options for enterprise buyers.
Symantec Endpoint Security's pricing is diverse, being both negotiable and adaptable for different budgets and organizations' needs.
The cost is reasonable, with the license costing approximately six to eight dollars per user.
Products &Service Head; Head of IT at Wahl India
It seems to be half the cost or more affordable than other solutions.
OT Technologist at a energy/utilities company with 201-500 employees
The pricing is very low compared to other companies like SentinelOne and others.
System Administrator at Aljazera Market co
I rate the pricing, setup cost, and licensing around nine out of ten.
Head of Information System at EEC
 

Valuable Features

Bitdefender GravityZone EDR excels in swift setup, security features, scalability, real-time updates, and seamless integration with various systems.
Symantec Endpoint Security provides integrated, user-friendly protection for multiple platforms with advanced malware detection and comprehensive endpoint management.
Real-time monitoring has helped our organization by providing 24/7 oversight, which is handled by the monitoring team.
SOC Engineer at a outsourcing company with 10,001+ employees
The features I find most effective for threat detection include centralized control policy distribution.
Products &Service Head; Head of IT at Wahl India
Symantec Endpoint Security offers great features such as reporting capabilities with a customized dashboard that pulls in EDR timelines, threat maps, and compliance metrics into one view.
Senior Associate at a tech vendor with 10,001+ employees
Symantec Endpoint Security offers many valuable features, such as file explosion, application learning, DLP, injection detection, and EDR solutions for traffic control.
System Administrator at Aljazera Market co
The incident response capabilities allow me to resolve authentication and support issues promptly, ensuring the system operates without downtime.
Head of Information System at EEC
 

Categories and Ranking

Bitdefender GravityZone EDR
Average Rating
8.4
Reviews Sentiment
6.2
Number of Reviews
62
Ranking in other categories
Endpoint Detection and Response (EDR) (19th)
Symantec Endpoint Security
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
146
Ranking in other categories
Endpoint Protection Platform (EPP) (13th)
 

Mindshare comparison

Bitdefender GravityZone EDR and Symantec Endpoint Security aren’t in the same category and serve different purposes. Bitdefender GravityZone EDR is designed for Endpoint Detection and Response (EDR) and holds a mindshare of 2.1%, down 2.5% compared to last year.
Symantec Endpoint Security, on the other hand, focuses on Endpoint Protection Platform (EPP), holds 3.4% mindshare, down 4.1% since last year.
Endpoint Detection and Response (EDR) Market Share Distribution
ProductMarket Share (%)
Bitdefender GravityZone EDR2.1%
CrowdStrike Falcon9.1%
Microsoft Defender for Endpoint7.9%
Other80.9%
Endpoint Detection and Response (EDR)
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
Symantec Endpoint Security3.4%
Microsoft Defender for Endpoint8.2%
CrowdStrike Falcon7.0%
Other81.4%
Endpoint Protection Platform (EPP)
 

Featured Reviews

HarshBhardiya - PeerSpot reviewer
SOC Engineer at a outsourcing company with 10,001+ employees
Provides detailed event investigation and endpoint control but needs better Mac support and UI improvements
I find the advanced behavioral analytics feature in Bitdefender GravityZone EDR a little gimmicky, as I don't usually find much use for it. The advanced behavioral analytics feature needs to be optimized to be more user-friendly and easier to work with. We don't specifically look for the customizable dashboards within Bitdefender GravityZone EDR; rather, we get the logs on our SIEM solution, QRadar, where we have created the dashboards. We also have Tableau and Power BI, so we don't utilize any dashboards on the EDR front. I would like to optimize the incident response area as well, especially when comparing my experience with CrowdStrike, which is relatively more responsive and easier to navigate when there are multiple hosts involved. Other areas of improvement for Bitdefender GravityZone EDR include its lack of support for Mac devices.
Kumbesh Rajagopal - PeerSpot reviewer
Senior Security Delivery Analyst at Accenture
Management becomes easier with minimal complications, but improvement in support tools needed
Regarding areas of improvement for Symantec Endpoint Security, there are many changes, and the support portal tool is complicated compared to other tools. When trying to get service from Symantec, the process is complex. I'm not sure whether it's because of my project or something else. Though it is easy to manage, easy to get, easy to install, and works efficiently for managing policies, we faced a significant disadvantage. We wanted to add multiple hashes because of numerous new alerts coming, but we could only add them one by one, which is a considerable disadvantage in Symantec.
report
Use our free recommendation engine to learn which Endpoint Detection and Response (EDR) solutions are best for your needs.
879,672 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Comms Service Provider
12%
Computer Software Company
10%
Manufacturing Company
7%
University
6%
Computer Software Company
12%
Comms Service Provider
11%
Financial Services Firm
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business46
Midsize Enterprise9
Large Enterprise11
By reviewers
Company SizeCount
Small Business69
Midsize Enterprise32
Large Enterprise63
 

Questions from the Community

What is your experience regarding pricing and costs for Bitdefender GravityZone Ultra?
The cost is reasonable, with the license costing approximately six to eight dollars per user.
What needs improvement with Bitdefender GravityZone Ultra?
I find the advanced behavioral analytics feature in Bitdefender GravityZone EDR a little gimmicky, as I don't usually find much use for it. The advanced behavioral analytics feature needs to be opt...
Which is better - Cortex XDR or Symantec End-User Endpoint Security?
Aqua Security is easy to use and very manageable. Its main focus is on Kubernetes and Docker. Security is a very valuable feature and their speed of integration is very good. The initial setup was ...
Which offers better endpoint security - Symantec or Microsoft Defender?
We use Symantec because we do not use MS Enterprise products, but in my opinion, Microsoft Defender is a superior solution. Microsoft Defender for Endpoint is a cloud-delivered endpoint security s...
What do you like most about Symantec End-User Endpoint Security?
Symantec have everything – documentation, videos, data sheets.
 

Also Known As

Bitdefender GravityZone Ultra, Bitdefender GravityZone
Symantec EPP, Symantec Endpoint Protection (SEP)
 

Overview

 

Sample Customers

Mentor Graphics, Rudersdal Kommune
Audio Visual Dynamics, Red Deer Advocate, Asia Pacific Telecom Co. Ltd., Kibbutz Ein Gedi, and AMETEK, Inc.
Find out what your peers are saying about Bitdefender GravityZone EDR vs. Symantec Endpoint Security and other solutions. Updated: March 2020.
879,672 professionals have used our research since 2012.