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BigPanda vs Gremlin Reliability Management Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.5
BigPanda offers efficiency benefits for managing over 10,000 events weekly, saving time and resources compared to tools like Netcool.
Sentiment score
6.7
Gremlin Platform cut testing staff, reduced errors, improved uptime, and increased efficiency with 30% fewer production issues.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
Technical Lead
BigPanda saves time with its advanced features and manages large environments while requiring fewer resources compared to our previous tool, Netcool.
Software Engineer at Trianz
Resource count has probably reduced by about ten to twenty percent due to the reduced incident count, which enables me to identify issues faster, meaning business recovery is quicker.
Director Of Engineering at Broadcom Inc.
We are seeing a return on investment from using Gremlin Reliability Management Platform because we are getting less production issues by thirty percent, as I mentioned earlier, making it a great investment.
DEVOPS specialist at a media company with 10,001+ employees
We do not need to look at all the day's metrics on Grafana dashboards; we run our chaos experiments in a production environment to see how reliable our product or service is.
DevOps & Mlops Engineer at a printing company with 1-10 employees
If we needed ten people to do tests once upon a time, now, using Gremlin Reliability Management Platform, we can do it with a fifty percent reduction in employees.
Senior Software Engineer at a sports company with 10,001+ employees
 

Customer Service

Sentiment score
6.5
BigPanda's customer service is responsive and helpful, with noted inconsistencies like slow emails and no phone support.
Sentiment score
8.4
Gremlin's customer support is highly praised for responsiveness, effective solutions, and valuable subscription models, enhancing overall customer satisfaction.
If BigPanda can consistently provide such competent contacts, I would rate the support ten out of ten, otherwise, it is an eight out of ten.
Engineer - Cloud and Infrastructure Services at a tech vendor with 10,001+ employees
Companies like CoreLogix, which is a log platform, achieve ten out of ten due to their responsiveness.
CEO / Co-Founder at Aiops ltd
For technical support, we have only had to address password resets and alert mismatching.
Technical Lead
When I have questions or run into issues with Gremlin Reliability Management Platform, their support team is helpful and responsive.
DevOps & Mlops Engineer at a printing company with 1-10 employees
The expert partnership model is a significant strength I can suggest for Gremlin Reliability Management Platform.
VP Global at a tech vendor with 10,001+ employees
The customer support for Gremlin Reliability Management Platform is good overall.
DEVOPS specialist at a media company with 10,001+ employees
 

Scalability Issues

Sentiment score
7.2
BigPanda is scalable and integrates well, although experiences vary based on configuration efforts and peak time performance.
Sentiment score
7.7
Gremlin's platform scales well on AWS and GCP, smoothly supporting chaos experiments and larger teams with positive user experiences.
It handles large volumes of alerts without limitations.
We manage a large environment with over 50,000 servers and various monitoring tools like Dynatrace, New Relic, Splunk, Nagios, and Datadog.
Software Engineer at Trianz
I rate the scalability of BigPanda at eight.
Manager Observability at ICE
Gremlin Reliability Management Platform scales smoothly for running more chaos experiments, adding more services, or supporting a larger team.
DevOps & Mlops Engineer at a printing company with 1-10 employees
More than scalability, I thought about availability because it is a really important thing of the architecture tools.
Dev Ops To Development (IT) at a non-tech company with self employed
The scalability of Gremlin Reliability Management Platform depends on the scalability of the underlying infrastructure that we are hosting it on.
Senior Software Engineer at a sports company with 10,001+ employees
 

Stability Issues

Sentiment score
7.5
BigPanda is stable with minimal downtime and effective incident management, though occasional service interruptions are promptly addressed.
Sentiment score
9.2
The Gremlin Reliability Management Platform is praised for its stability and reliability, with users highlighting its dependable performance.
BigPanda is now stable.
I would rate the availability of BigPanda at nine because it's almost 99.99% available.
Manager Observability at ICE
However, when handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.
Software Engineer at Trianz
I have not seen any downtime or issues with its behavior or performance.
Senior Software Engineer at a sports company with 10,001+ employees
 

Room For Improvement

BigPanda requires enhancements in analytics, usability, integration, UI, and cost while improving accuracy, dashboards, and multi-cloud observability.
The Gremlin Reliability Platform requires AI enhancements, better integration, user-friendly features, and more educational resources to improve usability and value.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
It would be beneficial if BigPanda leveraged AI to solve critical issues related to editing and sending alerts based on enrichment mapping files.
Software Engineer at Trianz
If BigPanda could integrate AI, it would enhance the platform significantly by offering chatbot functionality within the BigPanda UI.
Engineer - Cloud and Infrastructure Services at a tech vendor with 10,001+ employees
I think it would be useful to have some integration with Splunk or other log collectors, or maybe in the future, the ability to link Dynatrace or any other observability platform.
Dev Ops To Development (IT) at a non-tech company with self employed
If we can integrate it with natural language, could we talk to Gremlin Reliability Management Platform and have it configure some of the basic settings so that non-technical persons can also work on Gremlin Reliability Management Platform-like tools?
DEVOPS specialist at a media company with 10,001+ employees
The user interface is great, the integration is smooth, and Gremlin Reliability Management Platform has a fantastic support team that helps us a lot in many cases.
DevOps & Mlops Engineer at a printing company with 1-10 employees
 

Setup Cost

BigPanda offers cost-effective pricing at $200,000 annually, providing flexibility and competitive advantages for high-growth companies.
Enterprise buyers find Gremlin costly yet valuable for large-scale systems, though pricing and dashboard clarity vary by company.
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
Software Engineer at Trianz
There are indirect costs related to managing open-source products, leading to resource investment in maintaining the dashboards for these capabilities.
Director Of Engineering at Broadcom Inc.
It is not so cheap, but it has very powerful features.
Dev Ops To Development (IT) at a non-tech company with self employed
From a pricing standpoint of view regarding Gremlin Reliability Management Platform, I would say it is a bit expensive, but that expense is worth it given the kind of benefits it offers.
VP Global at a tech vendor with 10,001+ employees
My role does not incur costs for us since we have an NFR for Gremlin Reliability Management Platform that we can use in our case.
DevOps & Mlops Engineer at a printing company with 1-10 employees
 

Valuable Features

BigPanda streamlines incident management with AI-driven alert deduplication, offering seamless integration and enhancing real-time incident resolution.
Gremlin's platform improves reliability with automated tests, failure simulations, risk detection, flexibility, and measurable infrastructure resilience.
Its automation has significantly improved incident response times, reducing the process to within one minute.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
Manager Observability at ICE
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
Technical Lead
There are really two pathways along: fewer incidents because with Gremlin Reliability Management Platform, we can make every part of the infrastructure more solid, and less downtime because we can test more architectures and then things like how to put in high availability clusters.
Dev Ops To Development (IT) at a non-tech company with self employed
We fix failures even before they occur, which is basically proactive risk detection and risk mitigation.
VP Global at a tech vendor with 10,001+ employees
The best feature that Gremlin Reliability Management Platform offers for me is the prebuilt reliability test; I think that is the best feature along with the automated scheduling.
DEVOPS specialist at a media company with 10,001+ employees
 

Categories and Ranking

BigPanda
Ranking in IT Infrastructure Monitoring
23rd
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
IT Alerting and Incident Management (10th), AIOps (9th)
Gremlin Reliability Managem...
Ranking in IT Infrastructure Monitoring
25th
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
7
Ranking in other categories
Application Performance Monitoring (APM) and Observability (23rd), DevSecOps (7th)
 

Mindshare comparison

As of May 2026, in the IT Infrastructure Monitoring category, the mindshare of BigPanda is 0.6%, down from 0.9% compared to the previous year. The mindshare of Gremlin Reliability Management Platform is 0.2%. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
BigPanda0.6%
Gremlin Reliability Management Platform0.2%
Other99.2%
IT Infrastructure Monitoring
 

Featured Reviews

Michael Wenn - PeerSpot reviewer
CEO / Co-Founder at Aiops ltd
Automated incident workflows have reduced alert noise and now improve response efficiency
In my opinion, the best feature of BigPanda is its speed in terms of deployment. It has very strong integration with all of the major platforms and workflows that organizations need. The biggest customers are enterprises like HSBC and Barclays. Implementing something effective for them that dramatically reduces meantime to repair and the number of incidents is substantially difficult, as projects can often extend three years with very small results. BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools. It enhances existing systems to provide actionable intelligence for business solutions.
VL
Senior Software Engineer at a sports company with 10,001+ employees
Chaos experiments have revealed weak points and now provide controlled cost-saving tests
The best features of Gremlin Reliability Management Platform are the safe failure injection, which is crucial as we can simulate the failures in a manner that we know these are just dumping tests and not the actual issues. Whether it is the CPU spike or the memory exhaustion, or the network latency, or the server shutdown, server shutdown is one of the most favorite features that I have in Gremlin Reliability Management Platform. The controlled blast radius is another standout feature. The controlled blast radius feature has helped my team in that we actually wanted to target only one specific container, our Docker containers that we deployed. It helped us to conduct tests in a very specific, isolated manner instead of launching a larger test or focusing on hundreds of servers at a time, resulting in very limited impact. Since ours is a very small team, we do not want to impact other servers. This controlled blast radius helped us to only focus on our servers and not impact any other team. Gremlin Reliability Management Platform has positively impacted my organization because before Gremlin Reliability Management Platform, we did not even know how to conduct these chaos engineering tests. We heard about it, but we had no idea of how to do something of that nature. If there are ten servers, ten systems in our architecture and if suddenly something goes down, nobody knew what would happen next. We did not even know how to simulate these types of tests. This lack of confidence has been mitigated by using Gremlin Reliability Management Platform. Now we can confidently test and see which system is the most critical. If this goes down, what happens? How much business valuation are we going to impact? How much loss are we going to incur? All of this is now clearly visible and transparent. Since using Gremlin Reliability Management Platform, we were able to reduce the incidents by six percent after conducting our limited experiments. We were also able to increase the uptime from ninety-eight to ninety-nine, which represents a one percent increase in uptime.
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Manufacturing Company
8%
Healthcare Company
6%
Outsourcing Company
5%
Printing Company
11%
Construction Company
11%
Financial Services Firm
10%
Sports Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Large Enterprise12
By reviewers
Company SizeCount
Small Business3
Large Enterprise6
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What is your experience regarding pricing and costs for BigPanda?
The pricing of BigPanda includes considerations for pricing, licensing, and setup costs of the solution.
What needs improvement with BigPanda?
There is room for improvement in BigPanda, and I believe they are fixing this. Agentic operations exist in these types of tools, and companies are catching up. Logic Monitor has a slightly differen...
What needs improvement with Gremlin Reliability Management Platform?
There are certain areas where I think Gremlin Reliability Management Platform can improve. I would certainly add features related to AI and GenAI for recommendations. While dependency identificatio...
What is your primary use case for Gremlin Reliability Management Platform?
The primary reason I am using Gremlin Reliability Management Platform is to proactively test failures, identify weaknesses in my system, and fix them before real incidents actually occur. From a pr...
What advice do you have for others considering Gremlin Reliability Management Platform?
I would certainly suggest others venture into Gremlin Reliability Management Platform, as there is no second thought about it. However, I would not recommend jumping straight into production chaos....
 

Comparisons

No data available
 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
Information Not Available
Find out what your peers are saying about BigPanda vs. Gremlin Reliability Management Platform and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.