We performed a comparison between BeyondTrust Remote Support and One Identity Privileged Access Suite for Unix based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"I personally like the ability to share files with other machines."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"We are able to be more effectively connected to computers and servers all over the world."
"The most valuable feature of this solution is that it is easy to use."
"The most valuable features are session and password management."
"Privileged Access Suite's best feature is it's straightforward to use."
"Although the learning curve is steep, the product is well-documented."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"Product management should be improved."
"Privileged Access Suite's interface could be better."
"There is a new trend of not having any privileged users or accounts."
BeyondTrust Remote Support is ranked 11th in Privileged Access Management (PAM) with 32 reviews while One Identity Privileged Access Suite for Unix is ranked 20th in Privileged Access Management (PAM) with 3 reviews. BeyondTrust Remote Support is rated 9.0, while One Identity Privileged Access Suite for Unix is rated 7.6. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of One Identity Privileged Access Suite for Unix writes "A reliable solution with great password and session management". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas One Identity Privileged Access Suite for Unix is most compared with ManageEngine PAM360 and WALLIX Bastion. See our BeyondTrust Remote Support vs. One Identity Privileged Access Suite for Unix report.
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