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BeyondTrust DevOps Secrets Safe vs BeyondTrust Remote Support comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust DevOps Secrets ...
Ranking in Privileged Access Management (PAM)
36th
Average Rating
7.6
Reviews Sentiment
6.6
Number of Reviews
4
Ranking in other categories
Enterprise Password Managers (21st), Secrets Management Tools (9th)
BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
10th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
 

Mindshare comparison

As of October 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust DevOps Secrets Safe is 1.1%, up from 0.6% compared to the previous year. The mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
BeyondTrust Remote Support1.3%
BeyondTrust DevOps Secrets Safe1.1%
Other97.6%
Privileged Access Management (PAM)
 

Featured Reviews

Stephen Hui - PeerSpot reviewer
Cybersecurity Architect at DataAssure
Has all necessary functionalities, is sophisticated and mature; still contains some bugs
There are still some bugs in the solution but a lot less than there used to be. Unfortunately, CyberArk and BeyondTrust are in fierce competition. Many customers have already adopted CyberArk, but they need a proven remote access solution and are likely to go with BeyondTrust. Both solutions can be used, it's just more work for IT to manage them. CyberArk is still leading the market share globally, and BeyondTrust is always classified second, followed by Delinea or Thycotic.
Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Secrets Safe is highly scalable without interruptions to the current infrastructure."
"They've done a great job implementing all possible features; it's the best tool there is and no competitors come close to the level of sophistication and maturity of the product."
"A sophisticated and mature solution."
"The most valuable features of BeyondTrust DevOps Secrets Safe are the ease of use and the API is very nice. Additionally, the interface is very good between AD and Unix."
"BeyondTrust DevOps Secrets Safe has made companies a lot safer."
"The local administrator can manage all the user's logins in one, simple, straight-away account access. Additionally, the solution is user-friendly."
"DevOps Secrets Safe allows you to customize a lot of rules."
"Bomgar brand, or now BeyondTrust's brand reputation is great; it is very strong, it's an undisputed global leader."
"BeyondTrust Remote Support positively impacts our organization by making it easy to manage servers efficiently; prior to BeyondTrust Remote Support, granting access was manual and insecure, but now I can provide limited access based on groups, enhancing security for our employees and protecting against external threats."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
 

Cons

"The solution is relatively stable, but not all bugs have been fixed."
"We had some issues with the solution and once we contacted support they eventually solved the problem. They could improve their response time."
"BeyondTrust DevOps Secrets Safe stability in the AD Bridge has been not good, we have had many issues."
"The product contains some bugs."
"You need to improvise many of the customized rules, which can lead to some errors. BeyondTrust should reduce the error rate."
"The support for the solution is not very good, they could improve by being quicker."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"In the next release, I would like remote access to Chrome included."
"I rate it an eight because of the licensing issue. I know it is expensive, and if we have multiple support people on a shift, we have to log out to release the license."
"I would like to be able to transfer files between sessions."
"They currently don't have remote access control to Chromebooks, and I think they should start doing that."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
 

Pricing and Cost Advice

"There is an annual license required to use BeyondTrust DevOps Secrets Safe."
"Bomgar has a very fair pricing structure."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"It is not the most cost effective solution on the market."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."
"The solution is subscription-based and depends on the number of admin users."
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Top Industries

By visitors reading reviews
Financial Services Firm
30%
Comms Service Provider
11%
Construction Company
9%
University
6%
Manufacturing Company
13%
Outsourcing Company
8%
Computer Software Company
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
 

Questions from the Community

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What needs improvement with BeyondTrust Remote Support?
I am not certain about the billing of BeyondTrust Remote Support, but I have heard that it is a bit expensive, so the billing part could be improved. I rate it an eight because of the licensing iss...
What advice do you have for others considering BeyondTrust Remote Support?
Since using BeyondTrust Remote Support, it is very productive because we can let people join our link and we can help them in a much more efficient way than having them work on a call. The features...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
 

Also Known As

No data available
Bomgar Remote Support
 

Overview

 

Sample Customers

Starbucks, Ebay, CSC, RBC, Williams-Sonoma, Carbonite
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Find out what your peers are saying about BeyondTrust DevOps Secrets Safe vs. BeyondTrust Remote Support and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.