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BeyondTrust DevOps Secrets Safe vs BeyondTrust Remote Support comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust DevOps Secrets ...
Ranking in Privileged Access Management (PAM)
36th
Average Rating
7.6
Reviews Sentiment
6.6
Number of Reviews
4
Ranking in other categories
Enterprise Password Managers (21st), Secrets Management Tools (8th)
BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
11th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
 

Mindshare comparison

As of August 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust DevOps Secrets Safe is 1.1%, up from 0.5% compared to the previous year. The mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
BeyondTrust Remote Support1.3%
BeyondTrust DevOps Secrets Safe1.1%
Other97.6%
Privileged Access Management (PAM)
 

Featured Reviews

Stephen Hui - PeerSpot reviewer
Cybersecurity Architect at DataAssure
Has all necessary functionalities, is sophisticated and mature; still contains some bugs
There are still some bugs in the solution but a lot less than there used to be. Unfortunately, CyberArk and BeyondTrust are in fierce competition. Many customers have already adopted CyberArk, but they need a proven remote access solution and are likely to go with BeyondTrust. Both solutions can be used, it's just more work for IT to manage them. CyberArk is still leading the market share globally, and BeyondTrust is always classified second, followed by Delinea or Thycotic.
Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Secrets Safe is highly scalable without interruptions to the current infrastructure."
"The local administrator can manage all the user's logins in one, simple, straight-away account access. Additionally, the solution is user-friendly."
"DevOps Secrets Safe allows you to customize a lot of rules."
"BeyondTrust DevOps Secrets Safe has made companies a lot safer."
"A sophisticated and mature solution."
"They've done a great job implementing all possible features; it's the best tool there is and no competitors come close to the level of sophistication and maturity of the product."
"The most valuable features of BeyondTrust DevOps Secrets Safe are the ease of use and the API is very nice. Additionally, the interface is very good between AD and Unix."
"It's very secure, and it works very well."
"Has helped our Support Teams become 100% more productive and pleases our customer base internally and externally."
"We have used other solutions, but Bomgar has a superior security architecture compared to the competition and lets us control remote access in a granular manner."
"Since using BeyondTrust Remote Support, it is very productive because we can let people join our link and we can help them in a much more efficient way than having them work on a call."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"I personally like the ability to share files with other machines."
"This is the most stable product on the market."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
 

Cons

"The solution is relatively stable, but not all bugs have been fixed."
"The support for the solution is not very good, they could improve by being quicker."
"BeyondTrust DevOps Secrets Safe stability in the AD Bridge has been not good, we have had many issues."
"The product contains some bugs."
"You need to improvise many of the customized rules, which can lead to some errors. BeyondTrust should reduce the error rate."
"We had some issues with the solution and once we contacted support they eventually solved the problem. They could improve their response time."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"BeyondTrust Remote Support can be improved in that using this tool when a system is infected with malware is challenging."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"The Bomgar representative console could do with modernising."
 

Pricing and Cost Advice

"There is an annual license required to use BeyondTrust DevOps Secrets Safe."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
"Bomgar has a very fair pricing structure."
"This product provides value for money."
"I would like to order more licenses. This would allow us to support more end users concurrently."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
"We believe for the money, it is worth what you pay."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
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Top Industries

By visitors reading reviews
Financial Services Firm
30%
Construction Company
9%
Comms Service Provider
9%
University
6%
Manufacturing Company
11%
Financial Services Firm
8%
Computer Software Company
8%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
 

Questions from the Community

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What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metrics on low bandwidth. That is a significant issue and it is very expensive. Additi...
What advice do you have for others considering BeyondTrust Remote Support?
My advice for others looking into using BeyondTrust Remote Support is that if you need something to remotely support your clients, customers, and teams, it is the best tool you can get in the marke...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
 

Also Known As

No data available
Bomgar Remote Support
 

Overview

 

Sample Customers

Starbucks, Ebay, CSC, RBC, Williams-Sonoma, Carbonite
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Find out what your peers are saying about BeyondTrust DevOps Secrets Safe vs. BeyondTrust Remote Support and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.