We performed a comparison between BeyondTrust DevOps Secrets Safe and BeyondTrust Remote Support based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The local administrator can manage all the user's logins in one, simple, straight-away account access. Additionally, the solution is user-friendly."
"DevOps Secrets Safe allows you to customize a lot of rules."
"A sophisticated and mature solution."
"The most valuable features of BeyondTrust DevOps Secrets Safe are the ease of use and the API is very nice. Additionally, the interface is very good between AD and Unix."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"We are able to be more effectively connected to computers and servers all over the world."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"I personally like the ability to share files with other machines."
"Solution has a good UI."
"It has allowed us to quickly address the needs and issues of our end users."
"Offers a secure method of access without having to install agents everywhere."
"You need to improvise many of the customized rules, which can lead to some errors. BeyondTrust should reduce the error rate."
"The product contains some bugs."
"We had some issues with the solution and once we contacted support they eventually solved the problem. They could improve their response time."
"The support for the solution is not very good, they could improve by being quicker."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"In the next release, I would like remote access to Chrome included."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
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BeyondTrust DevOps Secrets Safe is ranked 19th in Privileged Access Management (PAM) with 4 reviews while BeyondTrust Remote Support is ranked 11th in Privileged Access Management (PAM) with 32 reviews. BeyondTrust DevOps Secrets Safe is rated 7.6, while BeyondTrust Remote Support is rated 9.0. The top reviewer of BeyondTrust DevOps Secrets Safe writes "Integrates well between AD and Unix, scalable, and easy to use". On the other hand, the top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". BeyondTrust DevOps Secrets Safe is most compared with HashiCorp Vault, BeyondTrust Password Safe, Delinea Secret Server and Azure Key Vault, whereas BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro. See our BeyondTrust DevOps Secrets Safe vs. BeyondTrust Remote Support report.
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