BeyondTrust Remote Support and BeyondTrust DevOps Secrets Safe are pivotal tools within the cybersecurity and IT management category. User reviews indicate that BeyondTrust DevOps Secrets Safe has the upper hand due to its comprehensive features and enhanced security management.
Features: BeyondTrust Remote Support offers efficient troubleshooting capabilities, integration with a variety of systems, and streamlined tech support processes. BeyondTrust DevOps Secrets Safe provides robust protection of sensitive information, seamless integration into the DevOps environment, and advanced security features, marking it as superior in terms of security management.
Room for Improvement: Users suggest BeyondTrust Remote Support could enhance its reporting tools, improve scalability, and develop a more intuitive user interface. BeyondTrust DevOps Secrets Safe users recommend enhancements in user permissions management, provide more comprehensive documentation, and streamline the configuration processes.
Ease of Deployment and Customer Service: BeyondTrust Remote Support stands out for its straightforward deployment process and reliable customer service, providing extensive support for setup and use. BeyondTrust DevOps Secrets Safe, while requiring more technical expertise during deployment, compensates with responsive customer service, making both products strong contenders in customer support.
Pricing and ROI: BeyondTrust Remote Support is seen as cost-effective, offering positive ROI feedback for its affordability and value in support tasks. BeyondTrust DevOps Secrets Safe, despite a higher setup cost, is reported to deliver a significant ROI through enhanced security capabilities, making it a worthwhile investment for long-term security benefits.
| Product | Market Share (%) |
|---|---|
| BeyondTrust Remote Support | 1.2% |
| BeyondTrust DevOps Secrets Safe | 0.6% |
| Other | 98.2% |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 9 |
| Large Enterprise | 18 |
DevOps Secrets Safe is a highly scalable solution that adapts to the speed and agility required in dynamic DevOps workflows. It will help organizations limit the risk associated with substantial unmanaged privileged credentials and secrets without causing friction in highly dynamic environments such as DevOps.
BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.
BeyondTrust Remote Support Features
BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:
BeyondTrust Remote Support Benefits
Some of the benefits of using BeyondTrust Remote Support include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.
A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”
An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.
We monitor all Privileged Access Management (PAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
