"It is very stable, and I'm very happy with this solution."
"It is very reliable, so we don't have any issues with it. Our customers have never raised any issue with it. Basically, once you set it up and it is running, it is trouble-free. Our customers are happy. They just got a renewal for the subscription for the service."
"Barracuda's support is probably one of the best things about them, even with all their solutions. With any problem that we have, or even questions, we get the assistance that we need. The turnaround is pretty quick."
"Whenever you have a crash or your service is not working, you can just live-boot the machine and have your service up and running."
"The backup feature is most valuable. That's why we took it."
"The configuration and the onboarding process are pretty good."
"The cloud side of it is nice. Everything happens behind the scenes without you realizing it, which is nice. It doesn't interrupt usage. There is also the freedom and ease of use of the cloud portal, which you can use to manage your backup. One of the strong points of Barracuda is that you can go from zero to having your first backup running within 10 minutes. If you have access to admin accounts and everything else, it can happen in 10 minutes. The ability to go in and just restore a particular file without having to do a full restore is also very useful. You can just go in and pick the files that you need to restore, and the same is with email. You can just go in, find an email, and restore that email without having to do a full backup of all the data or a full restore of the data. I feel very safe because it is not just about the backup; it is about the protection of the data from outside threats. They have a lot of areas of ATP, that is, advanced threat protection. You don't see that much on the backup side. You see it more on the email side. In the email protection, you know it is there at the back. It moves the quarantine emails that come through into a sandbox area, and then you can choose in the sandbox. You can open up an email in the sandbox to make sure that if there is a virus, it can't harm you. You can also plan how often your backups run, such as every six hours or four hours. It is the same with email. They also have a great PhishLine package, which is phishing attack training. You can have the strongest and the best backup and security that you can, but the end user is always the weakest link. They send almost like testing emails to end users to help them identify and understand phishing emails and prevent user or phishing attacks. It is a very good package."
"The main feature we like about Barracuda is that we can map devices directly to the cloud. It operates as a security device to run a backup of the cloud in case one of our physical machines goes down."
"They have great support."
"I like the fact that you can recover the VMs inside the appliance. For example, they're basically running this appliance on a Linux-based distribution, and they're spinning off KVM virtual machines inside."
"It's not easy to scale it."
"When I have had to use tech support, they've been very good."
"I really like the reporting options you get for various email reports."
"Barracuda works great for smaller network environments, which are not that complex. It is hardware-based with a Linux core, which you don't have access to, and a lot of stuff happens on the back-end. Even from a troubleshooting perspective, it is a bit challenging."
"I would like to see better integration with third-party applications."
"I am working in some of the more rural areas of Sweden, and some of the customers here are a little bit wary of cloud technology at the moment. It is not like in Gothenburg or Stockholm, where people rely on it so much more. In the rural areas, companies are saying that we do need to use the cloud, and they are being very wary about their data, especially with GDPR and all that kind of stuff. Having more control and having an option for backing up locally, even if you don't want to use it, would be something very good. The cloud backup is brilliant, but there should be an option to take that cloud backup and save it locally as well. If you lose connection to the internet or you lose access to your data in the cloud, having a backup copy of the latest data on your server is helpful. You need to be able to get access to your customers' files, especially with GDPR, where you need to know where your customers' details are. If they're in the cloud and you've lost access to them, then you'll go into those GDPR regulations. This is somewhere where both Barracuda and Veeam haven't gone as far. As far as I have understood, with Veeam, you can back up your local servers to the cloud but not vice versa. I haven't worked on it much."
"Barracuda Backup could use some more integration."
"Their technical support is not very good. You never know what they are doing and what is the issue. Customers need to know what is happening. This is our main concern and the only thing that can be improved in this solution. I would like to have more visibility about what is going on when something happens. I need to know what was done to solve the issue."
"Its speed can be a bit improved, and of course, its pricing can go a lot cheaper."
"The backup feature could be a bit simpler to utilize. They should make the process of backing up individual files simpler."
"The restore time can be improved. The restore time for large quantities of folders is slow. Sometimes, if I'm doing a full recovery of a server, it takes multiple hours, which probably is natural. It might also be because of our internet speed to the cloud."
"I would like to see the real-time replication process improved, and a zero RPO feature added."
"It seems like Unitrends moved away from enterprise customer engagement and moved more towards the managed service provider market."
"There's a lot that can be made better. For example, it could be more scalable."
"I would like to see more storage options for the free version."
"Probably the biggest issue I've had is actually paying for the unit, and part of that problem is that they use a third party for the billing."
Earn 20 points
Barracuda Backup is ranked 23rd in Backup and Recovery Software with 11 reviews while Unitrends is ranked 38th in Backup and Recovery Software with 5 reviews. Barracuda Backup is rated 8.2, while Unitrends is rated 7.6. The top reviewer of Barracuda Backup writes "Simple, streamline solution for Backups and Off-Site replication". On the other hand, the top reviewer of Unitrends writes "Was the right choice at the time, but we moved on to a more cloud ready solution". Barracuda Backup is most compared with Veeam Backup & Replication, Rubrik, Commvault Complete Data Protection, Acronis Backup and Zerto, whereas Unitrends is most compared with Veeam Backup & Replication, Acronis Backup, Rubrik, Zerto and Veritas Backup Exec. See our Barracuda Backup vs. Unitrends report.
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