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Azul Zing vs Gong comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azul Zing
Ranking in AI Customer Experience Personalization
34th
Average Rating
9.6
Reviews Sentiment
8.2
Number of Reviews
9
Ranking in other categories
Application Infrastructure (16th)
Gong
Ranking in AI Customer Experience Personalization
4th
Average Rating
9.0
Number of Reviews
12
Ranking in other categories
Conversation Intelligence Software (1st), AI Sales & Marketing (1st)
 

Mindshare comparison

As of August 2026, in the AI Customer Experience Personalization category, the mindshare of Azul Zing is 0.9%, down from 16.0% compared to the previous year. The mindshare of Gong is 1.4%. It is calculated based on PeerSpot user engagement data.
AI Customer Experience Personalization Mindshare Distribution
ProductMindshare (%)
Gong1.4%
Azul Zing0.9%
Other97.7%
AI Customer Experience Personalization
 

Featured Reviews

it_user500349 - PeerSpot reviewer
CTO at a financial services firm with 51-200 employees
It has helped us improve our latency performance drastically
As a large scale high performance trading platform serving the high frequency trading community, latency has always been critical for our clients. Before using Azul Zing JVM, we would have had to spend a lot of effort tuning our JVM GC and profiling our application to minimize latency, which is…
Matheus Paschoalin - PeerSpot reviewer
Account Executive (Medium Business) at a computer software company with 1,001-5,000 employees
Call reviews have boosted follow-ups and coaching but still need richer local insights and training
One of the things that I mentioned is the information that Gong has here in Brazil. I think there are other generative AIs that have good information, providing good information about the companies. Gong in this field is a bit not ahead. It has to improve more. One point that I would like to see in Gong in the future would be to have more information about Brazilian companies that could help our life in sales. Gong should be more updated and be more full of information about our specific market. The points that I already mentioned, which are the updates and the information updates that are not really updated, are why it wouldn't be a 10. Another point of not being a 10 is the training that we have from Gong. I've never seen a person from Gong talking with us, giving us training or providing videos or training specific for sales in Gong. It depends on us to navigate in Gong, but we don't have much information and training that I think would be nice for us to have.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"With minimal effort, Zing has helped us improve our latency performance drastically."
"The non-stop garbage collector (C4 - Continuously Concurrent Compacting Collector) is the most valuable feature."
"With minimal effort, Zing has helped us improve our latency performance dramatically."
"No other JVM on the market even comes close to competing with the Azul Zing."
"With minimal effort, Zing has helped us improve our latency performance dramatically."
"Performance of the JVM, especially the C4 Pauseless Garbage Collection, for continuous application execution is the most valuable feature."
"Zing has completely solved the garbage collection problem for us."
"With Zing, we've now been able to re-allocate those tuning resources to general product development."
"Gong has positively impacted my organization by improving efficiency, helping our renewal rate, and enabling us to analyze and share client touchpoints internally to quickly address cross-departmental issues that might affect retention."
"Using the AI, Gong summarizes calls, gives notes, suggests follow-up emails, and provides useful statistics like talking time and sentiment scores."
"Gong is totally stable in my experience, I think it is a really nice tool, and I really enjoy using it."
"Gong has impacted my organization positively in a huge way because it gives me insight into what customers are saying, saves me a ton of time by not having to be on calls all day, and really helps direct and influence our marketing based on customer voice and the feedback and questions that come up for the sales teams."
"Gong has positively impacted my organization because as customer success managers and sales team members, we all have quite a few accounts."
"My advice to others looking into using Gong is to go for it; it's really easy to use, the recordings are very good, it has transcripts, and I can ask something about the call, and it will generate the answer with AI."
"The summaries and analysis Gong provides are really good, especially compared to some others that I get, as the analysis from Zoom is often too long and does not really hit all the main points, while Gong knows how to summarize it pretty well."
"The call recording feature is beneficial because it allows me to remember everything from a call, including slides shared, topics discussed, and next steps."
 

Cons

"It is extremely expensive."
"However, like every other great product, there is always something that can be improved."
"We have encounter stability issues and that has been a source of frustration at times."
"Although Azul claims to have a fast warmup, we still experience higher latency for the first trade when our system starts up on Sundays."
"Although Azul claims to have a fast warmup, we still experience higher latency for the first trade when our system starts up on Sundays."
"The profiling tools included with Zing lag behind those available for Oracle's Java implementation."
"The licensing over non-production environments considerably affects the cost of our solution as a software vendor."
"Gong can be improved with the follow-up email feature."
"I wish the AI summaries were more accurate, and it would be nice if there were a way to include what a customer says about a specific topic in the AI summary."
"Gong could be improved with a little bit better AI on the follow-ups, as I still find myself using Gong AI-generated follow-up emails with my own parameters in ChatGPT."
"These features might actually exist, but I never really use them since when I did, they weren't great."
"Gong does not integrate well within Microsoft Teams calendars; sometimes the extension gets missed out and it does not get added to the meetings easily, so that is the major drawback that I have seen across."
"I think there are other generative AIs that have good information, providing good information about the companies. Gong in this field is a bit not ahead; it has to improve more."
"I would improve the interface for searching themes or words in the history of calls and emails."
"I think the external sharing might need some work, as if Gong had the ability to edit the calls."
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Manufacturing Company
14%
Construction Company
12%
Outsourcing Company
8%
Manufacturing Company
12%
Construction Company
9%
Financial Services Firm
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise2
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise3
 

Questions from the Community

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Earn 20 points
What needs improvement with Gong?
Gong is such a great tool that it's hard for me to give input. I'm fascinated by it, and they always send emails about what has been changed recently. I don't have any suggestions at this time.
What is your primary use case for Gong?
My main use case for Gong has two parts: one is for sending the recording to the client in a secure way, and the other one is to prepare for calls. I go into the account and see what has been done ...
What advice do you have for others considering Gong?
My advice to others looking into using Gong is to go for it. It's really easy to use, the recordings are very good, it has transcripts, and I can ask something about the call, and it will generate ...
 

Comparisons

 

Overview

 

Sample Customers

Priceline, RBS, Credit Suisse, ING, Creditex, Nielsen, Workday, Saks Fifth Avenue, Entergy, Quotix, Puma and many more.  Visit azul.com for more.
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Find out what your peers are saying about Azul Zing vs. Gong and other solutions. Updated: June 2026.
909,725 professionals have used our research since 2012.