Axonius vs ServiceNow comparison

The compared Axonius and ServiceNow solutions aren't in the same category. Axonius is ranked #2 in CASM , with an average rating of 8.4, and holds a 29.0% mindshare in the category. ServiceNow is ranked #1 in ISM , with an average rating of 8.8, and holds a 15.8% mindshare. Additionally, 100% of Axonius users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.

Axonius

Read 8 Axonius reviews

3,398 Views
2,277 Comparison Views

100% willing to recommend

ServiceNow

Read 225 ServiceNow reviews

24,579 Views
8,848 Comparison Views

91% willing to recommend

Axonius

ServiceNow

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Axonius and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about Armis, Axonius, Qualys and others in Cyber Asset Attack Surface Management (CAASM).

To learn more, read our detailed Cyber Asset Attack Surface Management (CAASM) Report (Updated: March 2026).

Buyer's Guide

Cyber Asset Attack Surface Management (CAASM)

March 2026

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Helped 884,933 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Axonius

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

IT Vendor Risk Management (5th), Cyber Asset Attack Surface Management (CAASM) (2nd)

ServiceNow

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

225

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (2nd)

Mindshare comparison

Axonius and ServiceNow aren’t in the same category and serve different purposes. Axonius is designed for Cyber Asset Attack Surface Management (CAASM) and holds a mindshare of 29.0%, down 36.0% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 15.8% mindshare, down 24.5% since last year.

Cyber Asset Attack Surface Management (CAASM) Mindshare Distribution
Product	Mindshare (%)
Axonius	29.0%
Armis	17.2%
Qualys CyberSecurity Asset Management	11.4%
Other	42.4%

Cyber Asset Attack Surface Management (CAASM)

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
ServiceNow	15.8%
JIRA Service Management	7.3%
BMC Helix ITSM	5.7%
Other	71.2%

IT Service Management (ITSM)

Featured Reviews

Sakkemgari Tamagari

Director of cloud security at Nuxeo

Centralized asset tracking has transformed governance and now speeds incident response

I would add that currently, the tool supports some integrations, but we would expect it to support broader integration with other security tools, observability, or any other cloud integrations. One area Axonius can be improved is its integration process, as it is not straightforward; there is a lot involved in cloning the instance and other hard changes that I expect to be fully automated, suggesting an agentless method instead of utilizing agents, which feels somewhat legacy but could be improved. The user interface needs improvement because it is a bit laggy sometimes, making it not straightforward when we want to identify things quickly, leading us to go in different directions which could be better tied together in one place.

Read full review

MichaelTang1

Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees

Seamless data integration and advanced automation improve service delivery efficiency

I think that nothing needs to be improved with the product; you just need the user to commit and spend appropriate time to overcome that learning curve. Once that is done, the product itself is pretty wonderful. I've seen a very nicely built interface with ServiceNow, and I've also seen the ugliest version that feels outdated. ServiceNow does allow that team to exist. They should modernize their fonts and their layout, the UI friendliness. They did introduce AI, chatbots, and AI on the back end, so that's wonderful and extremely useful if you train it. If you don't train it, it's pretty useless. Assessing the impact of ServiceNow's automation on service delivery times is complicated. The engineers who operate on ServiceNow find it isn't straightforward because the data set is accessible by everybody. The problem is that understanding how to manage that data set requires an enormous amount of engineering skill set to run the product. I would not hand the key to the customer; I would highly recommend that ServiceNow take control of that. Instead of offering support for the software, they should offer administrative support for the software. They should provide professional service or some kind of support system that allows us to use their product at a faster pace. I'm sure they offer something, but it's often outrageously expensive, or they rely on another company to resell their product and offer professional service. It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"With this solution in place, we are now 100% compliant along with security functions or operations area management."

"he best feature I found in Axonius is that it shows us the duration of eCheck, and it shows us what device is down and in which part of the system life cycle or the checking part the system is down in."

"Overall, I would rate Axonius an eight out of ten."

"Axonius provides preconfigured dashboards that can be customized to your needs."

"The solution's technical support was good...The product's initial setup phase is pretty straightforward."

"I like that the tool has a user-friendly interface. It helps organizations and big companies improve business requirements and control processes."

"The automation capabilities in Axonius have streamlined our security operations."

"To me, just the initial interface is very intuitive and user-friendly and I think it's just going to be yards ahead of what we've been doing previously."

"I recommend ServiceNow due to its stability and good security."

"The look and feel is a valuable benefit for adoption."

"We recently moved to ServiceNow from HP Service Manager about two years ago and it's been leaps and bounds just better than what we had before."

"Good stable and scalable solution."

"What I like the most is that it's a common service data model and the fact that everything is available on one platform."

"The speed of being able to do stuff; once you know where to put your code, it's very fast to put it somewhere and have it running."

"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."

More ServiceNow pros

Cons

"One area Axonius can be improved is its integration process, as it is not straightforward; there is a lot involved in cloning the instance and other hard changes that I expect to be fully automated, suggesting an agentless method instead of utilizing agents, which feels somewhat legacy but could be improved."

"For Axonius, I would suggest supporting more ticketing platforms and enhancing API integration directly into the platform rather than just the connector. This would allow for better integration from different systems, possibly into workflows, which I think is currently lacking."

"Adding more detailed descriptions or YouTube videos about specific features would help improve the application."

"Regarding the improvement of Axonius, it goes halfway for both the tool and the user. If we set it up quickly from our end, and if the AD groups and all other groups assigned to tag the assets have been tagged correctly, Axonius could not show an error."

"For us, the product's deployment phase was a little challenging because we had to deal with other departments and business units."

"We can have fetch cycle issues."

"Axonius could improve by increasing their integrations with more technology vendors."

"Axonius can improve on delivering compliance-related features."

"It's a very complex tool with a lot of different pieces and it takes a lot of different people to support it because everyone has to be specialized in their own piece."

"They're inconsistent. Depending on who you get, they may or may not be able to immediately provide the kind of response you need and sometimes they take a while to do it."

"From my standpoint, because we don't have people who are experienced in doing the performance analytics module and stuff like that, we can't get the right reporting and it's just a beast trying to get that configured the right way."

"Customer Service: 8/10 - the vendor used to be really good, but with the massive growth of product use it’s deteriorated. Technical Support: 4/10 - the vendor used to be really good, but with the massive growth of product use it’s deteriorated."

"Upgrades through the years have been pretty tough."

"The pricing structure could be more budget-friendly."

"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."

"One thing I don't care for is the reporting and the way it functions."

More ServiceNow cons

Pricing and Cost Advice

"We are on a subscription model with them."

"Axonius is quite a bit cheaper compared to other solutions."

"I rate the solution's pricing a six out of ten. The pricing for ServiceNow is based on a SaaS platform with annual contracts. However, it may not offer much flexibility for adjusting usage in the short term."

"Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."

"For the modules we use, we found it competitive. I can't think of any costs in addition to the licensing fees."

"The solution is expensive."

"Certainly, from a product-platform perspective, the price is not too bad."

"$230 per user."

"It is fairly expensive."

"The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."

More ServiceNow pricing and cost advice

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Use our free recommendation engine to learn which Cyber Asset Attack Surface Management (CAASM) solutions are best for your needs.

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Financial Services Firm

Government

Computer Software Company

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	2
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	35
Large Enterprise	168

Questions from the Community

What is your experience regarding pricing and costs for Axonius?

I think I am good so far with the pricing, setup cost, and licensing; I do not see any disturbances there, but it is working well.

See all answers

What needs improvement with Axonius?

See all answers

What is your primary use case for Axonius?

My main use case for Axonius is config management and asset inventory. I use Axonius to maintain the asset inventory up to date and also to identify the owners quickly; these are the primary requir...

See all answers

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

Armis vs Axonius

Compared 23% of the time

JupiterOne vs Axonius

Compared 10% of the time

Qualys CyberSecurity Asset Management vs Axonius

Compared 7% of the time

runZero vs Axonius

Compared 7% of the time

Armis Centrix™ for Asset Management and Security vs Axonius

Compared 6% of the time

More Axonius Competitors

BMC Helix ITSM vs ServiceNow

Compared 6% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Zendesk vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 4% of the time

Freshservice vs ServiceNow

Compared 3% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

Axonius

March 2026

Download Axonius product report

Buyer's Guide

ServiceNow

February 2026

Download ServiceNow product report

Overview

Axonius offers robust asset management, enhancing network visibility by consolidating data from various devices. It excels in automatic device categorization for up-to-date inventories, crucial for compliance and risk assessments. Key features include automated policy enforcement and comprehensive reporting tools, which streamline workflows and improve organizational productivity and security compliance. Integrations with other IT tools further enhance its efficiency.

Axonius

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow

Sample Customers

Extreme Engineering Solutions, AppsFlyer, Landmark Health, Natera

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

Cyber Asset Attack Surface Management (CAASM)

March 2026

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