Axonius vs ServiceNow comparison

The compared Axonius and ServiceNow solutions aren't in the same category. Axonius is ranked #1 in CASM , with an average rating of 8.5, and holds a 35.3% mindshare in the category. ServiceNow is ranked #1 in ISM , with an average rating of 8.5, and holds a 23.9% mindshare. Additionally, 100% of Axonius users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Axonius

Read 6 Axonius reviews

1,339 Views
1,011 Comparison Views

100% willing to recommend

ServiceNow

Read 217 ServiceNow reviews

10,417 Views
7,111 Comparison Views

92% willing to recommend

Axonius

ServiceNow

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Axonius and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about Axonius, Armis, Qualys and others in Cyber Asset Attack Surface Management (CAASM).

To learn more, read our detailed Cyber Asset Attack Surface Management (CAASM) Report (Updated: April 2025).

Buyer's Guide

Cyber Asset Attack Surface Management (CAASM)

April 2025

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Helped 849,686 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Axonius

Average Rating

8.6

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

IT Vendor Risk Management (7th), Cyber Asset Attack Surface Management (CAASM) (1st)

ServiceNow

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

217

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

Axonius and ServiceNow aren’t in the same category and serve different purposes. Axonius is designed for Cyber Asset Attack Surface Management (CAASM) and holds a mindshare of 35.3%, down 40.3% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 23.9% mindshare, down 27.5% since last year.

Cyber Asset Attack Surface Management (CAASM)

IT Service Management (ITSM)

Featured Reviews

Ashok Gunnia

Sr. IT Automation Technical Consultant at IBM

Integrates with ServiceNow and provides alerts for deviations

The most valuable feature of Axonius is its ability to deduplicate records and identify which ones are old and stale versus those more relevant. For example, if you haven't logged in today but a system somewhere else mentions you have, Axonius can detect this through various logs like Active Directory, file logging, or Wi-Fi connections. Traditionally, someone would have to make numerous calls and spend a lot of time to find out if you are on-site or connected to a Wi-Fi network. The tool simplifies this process. From my experience, onboarding and adding connectors was pretty easy, especially when integrating with the ServiceNow environment. It worked well for my use case, but the ease of use can depend on the customer's specific needs and what they are trying to achieve.

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Somnath Kand

Team Lead at LTI - Larsen & Toubro Infotech

Custom integration and reporting lead to efficient ticket management

There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"he best feature I found in Axonius is that it shows us the duration of eCheck, and it shows us what device is down and in which part of the system life cycle or the checking part the system is down in."

"The automation capabilities in Axonius have streamlined our security operations."

"I like that the tool has a user-friendly interface. It helps organizations and big companies improve business requirements and control processes."

"Axonius provides preconfigured dashboards that can be customized to your needs."

"The solution's technical support was good...The product's initial setup phase is pretty straightforward."

"ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations."

"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."

"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."

"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."

"Will give us better control over asset management and technical debt once we can centralize all contract information."

"If you stick to the out-of-the-box solution, it's an easy setup."

"The look and feel is a valuable benefit for adoption."

"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."

More ServiceNow pros

Cons

"We can have fetch cycle issues."

"Regarding the improvement of Axonius, it goes halfway for both the tool and the user. If we set it up quickly from our end, and if the AD groups and all other groups assigned to tag the assets have been tagged correctly, Axonius could not show an error."

"For Axonius, I would suggest supporting more ticketing platforms and enhancing API integration directly into the platform rather than just the connector. This would allow for better integration from different systems, possibly into workflows, which I think is currently lacking."

"For us, the product's deployment phase was a little challenging because we had to deal with other departments and business units."

"Adding more detailed descriptions or YouTube videos about specific features would help improve the application."

"Axonius can improve on delivering compliance-related features."

"There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort."

"They could improve license management, particularly when integrating different applications or toolsets."

"I would like to see Advanced Intelligent Automation."

"Direct support from ServiceNow is not very good. Most of the support comes from partners, and customers heavily rely on them."

"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."

"Performance could be improved."

"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version. The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."

"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."

More ServiceNow cons

Pricing and Cost Advice

"Axonius is quite a bit cheaper compared to other solutions."

"We are on a subscription model with them."

"It is very expensive because it is a big organization. You have to pay for additional things."

"For the modules we use, we found it competitive. I can't think of any costs in addition to the licensing fees."

"The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices."

"The product cost is higher than that of other vendors."

"This is a pretty expensive product, so the licensing could be better."

"They could be more competitive with their licensing."

"The price could be a little lower for the solution. Many of my customers have issues with the licensing process, they have to make it easier and straightforward."

"ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Cyber Asset Attack Surface Management (CAASM) solutions are best for your needs.

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Government

10%

Computer Software Company

Manufacturing Company

Educational Organization

27%

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Axonius?

Axonius is quite a bit cheaper compared to other solutions. And the amount of value they provide is really huge compared to other vendors. So, it’s based on the actual requirement and how you want ...

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What needs improvement with Axonius?

Axonius can improve on delivering compliance-related features, like PCI DSS, and different dashboards that work with various compliances. For example, if a company follows ISO, they can create a da...

See all answers

What is your primary use case for Axonius?

We use it for reporting, noncompliance reporting, and identifying gaps. We use it for API monitoring within our company. And we also use it as a CMDB. Our security team, people within the SOC team,...

See all answers

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

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runZero vs Axonius

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JupiterOne vs Axonius

Compared 9% of the time

Surface Command vs Axonius

Compared 6% of the time

Sevco vs Axonius

Compared 5% of the time

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BMC Helix ITSM vs ServiceNow

Compared 7% of the time

Pega Platform vs ServiceNow

Compared 6% of the time

Microsoft Power Apps vs ServiceNow

Compared 6% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

Axonius

April 2025

Download Axonius product report

Buyer's Guide

ServiceNow

April 2025

Download ServiceNow product report

Overview

Axonius offers robust asset management, enhancing network visibility by consolidating data from various devices. It excels in automatic device categorization for up-to-date inventories, crucial for compliance and risk assessments. Key features include automated policy enforcement and comprehensive reporting tools, which streamline workflows and improve organizational productivity and security compliance. Integrations with other IT tools further enhance its efficiency.

Axonius

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow

Sample Customers

Extreme Engineering Solutions, AppsFlyer, Landmark Health, Natera

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

Cyber Asset Attack Surface Management (CAASM)

April 2025

Download Free Report

Find out what your peers are saying about Axonius, Armis, Qualys and others in Cyber Asset Attack Surface Management (CAASM). Updated: April 2025.

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