Axonius vs ServiceNow comparison

The compared Axonius and ServiceNow solutions aren't in the same category. Axonius is ranked #2 in CASM , with an average rating of 8.5, and holds a 32.7% mindshare in the category. ServiceNow is ranked #1 in ISM , with an average rating of 8.6, and holds a 21.5% mindshare. Additionally, 100% of Axonius users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.

Axonius

Read 7 Axonius reviews

2,365 Views
1,585 Comparison Views

100% willing to recommend

ServiceNow

Read 223 ServiceNow reviews

25,791 Views
7,479 Comparison Views

91% willing to recommend

Axonius

ServiceNow

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Axonius and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about Armis, Axonius, Qualys and others in Cyber Asset Attack Surface Management (CAASM).

To learn more, read our detailed Cyber Asset Attack Surface Management (CAASM) Report (Updated: September 2025).

Buyer's Guide

Cyber Asset Attack Surface Management (CAASM)

September 2025

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Helped 867,349 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Axonius

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

IT Vendor Risk Management (5th), Cyber Asset Attack Surface Management (CAASM) (2nd)

ServiceNow

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

223

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

Axonius and ServiceNow aren’t in the same category and serve different purposes. Axonius is designed for Cyber Asset Attack Surface Management (CAASM) and holds a mindshare of 32.7%, down 38.2% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 21.5% mindshare, down 26.9% since last year.

Cyber Asset Attack Surface Management (CAASM) Market Share Distribution
Product	Market Share (%)
Axonius	32.7%
Armis	22.7%
Qualys CyberSecurity Asset Management	10.6%
Other	34.0%

Cyber Asset Attack Surface Management (CAASM)

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
ServiceNow	21.5%
JIRA Service Management	8.8%
BMC Helix ITSM	8.1%
Other	61.6%

IT Service Management (ITSM)

Featured Reviews

Ashok Gunnia

Sr. IT Automation Technical Consultant at IBM

Integrates with ServiceNow and provides alerts for deviations

The most valuable feature of Axonius is its ability to deduplicate records and identify which ones are old and stale versus those more relevant. For example, if you haven't logged in today but a system somewhere else mentions you have, Axonius can detect this through various logs like Active Directory, file logging, or Wi-Fi connections. Traditionally, someone would have to make numerous calls and spend a lot of time to find out if you are on-site or connected to a Wi-Fi network. The tool simplifies this process. From my experience, onboarding and adding connectors was pretty easy, especially when integrating with the ServiceNow environment. It worked well for my use case, but the ease of use can depend on the customer's specific needs and what they are trying to achieve.

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Nikhil Gohil

Solution Engineer - Digital Platform | Mobile at British American Tobacco

Enables effective incident management and seamless workflow automation with valuable mobile accessibility

I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"he best feature I found in Axonius is that it shows us the duration of eCheck, and it shows us what device is down and in which part of the system life cycle or the checking part the system is down in."

"Overall, I would rate Axonius an eight out of ten."

"The solution's technical support was good...The product's initial setup phase is pretty straightforward."

"The automation capabilities in Axonius have streamlined our security operations."

"Axonius provides preconfigured dashboards that can be customized to your needs."

"I like that the tool has a user-friendly interface. It helps organizations and big companies improve business requirements and control processes."

"The most recent addition of SAM Premium is a game changer for many organizations."

"I have found the workflows and integration the most valuable in this solution."

"It can scale well if you are managing IT assets."

"The look and feel is a valuable benefit for adoption."

"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"

"The return on investment is good when implementing for ourselves and for other clients."

"Identifies better ways to license software or eliminate unused software to save money."

"The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status, which makes ServiceNow the best tool I have ever used."

More ServiceNow pros

Cons

"Adding more detailed descriptions or YouTube videos about specific features would help improve the application."

"For us, the product's deployment phase was a little challenging because we had to deal with other departments and business units."

"For Axonius, I would suggest supporting more ticketing platforms and enhancing API integration directly into the platform rather than just the connector. This would allow for better integration from different systems, possibly into workflows, which I think is currently lacking."

"Axonius can improve on delivering compliance-related features."

"We can have fetch cycle issues."

"Regarding the improvement of Axonius, it goes halfway for both the tool and the user. If we set it up quickly from our end, and if the AD groups and all other groups assigned to tag the assets have been tagged correctly, Axonius could not show an error."

"Axonius could improve by increasing their integrations with more technology vendors."

"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."

"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."

"ServiceNow might need to improve its capabilities to integrate with third-party tools."

"It's not user-friendly by default, but it can be customized to be customer-friendly."

"It would be nice if we could, with some specific access rights, move histories from one squad to another, as they generate dependencies or duplicate or flag them."

"Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential."

"ServiceNow doesn't cater to the Middle Eastern market."

"It's a little expensive compared to other tools."

More ServiceNow cons

Pricing and Cost Advice

"Axonius is quite a bit cheaper compared to other solutions."

"We are on a subscription model with them."

"For large-scale companies, the cost of ServiceNow is not expensive, but for small and mid-scale companies, it is higher."

"ServiceNow's pricing is comparatively higher than Helix's."

"While the option exists to pay for a monthly license, we are dealing with large enterprises and these typically involve multi-year licenses of ten or five years, at a minimum."

"We are happy with the pricing."

"The solution is expensive."

"I have found the solution very expensive."

"They could be more competitive with their licensing."

"There is an annual subscription to use this solution."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Cyber Asset Attack Surface Management (CAASM) solutions are best for your needs.

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867,349 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

12%

Government

Computer Software Company

University

Computer Software Company

12%

Financial Services Firm

12%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	2
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	54
Midsize Enterprise	36
Large Enterprise	163

Questions from the Community

What is your experience regarding pricing and costs for Axonius?

Axonius is somewhat costly and has a price above average. It provides great value, but obtaining significant discounts can be challenging. As the tools are unique, they have limited direct competit...

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What needs improvement with Axonius?

Axonius could improve by increasing their integrations with more technology vendors. There are cases where Axonius doesn't have full compatibility with some newer solutions that have recently appea...

See all answers

What is your primary use case for Axonius?

The general use case for Axonius ( /products/axonius-reviews ) is cybersecurity asset management. My company, an IT solution provider, works with Axonius ( /products/axonius-reviews ) to offer both...

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

Armis vs Axonius

Compared 32% of the time

JupiterOne vs Axonius

Compared 9% of the time

runZero vs Axonius

Compared 8% of the time

Qualys CyberSecurity Asset Management vs Axonius

Compared 7% of the time

Surface Command vs Axonius

Compared 5% of the time

More Axonius Competitors

BMC Helix ITSM vs ServiceNow

Compared 6% of the time

Pega Platform vs ServiceNow

Compared 5% of the time

Microsoft Dynamics CRM vs ServiceNow

Compared 5% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Microsoft Power Apps vs ServiceNow

Compared 5% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

Axonius

September 2025

Download Axonius product report

Buyer's Guide

ServiceNow

August 2025

Download ServiceNow product report

Overview

Axonius offers robust asset management, enhancing network visibility by consolidating data from various devices. It excels in automatic device categorization for up-to-date inventories, crucial for compliance and risk assessments. Key features include automated policy enforcement and comprehensive reporting tools, which streamline workflows and improve organizational productivity and security compliance. Integrations with other IT tools further enhance its efficiency.

Axonius

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow

Sample Customers

Extreme Engineering Solutions, AppsFlyer, Landmark Health, Natera

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

Cyber Asset Attack Surface Management (CAASM)

September 2025

Download Free Report

Find out what your peers are saying about Armis, Axonius, Qualys and others in Cyber Asset Attack Surface Management (CAASM). Updated: September 2025.

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