Axonius vs ServiceNow comparison

The compared Axonius and ServiceNow solutions aren't in the same category. Axonius is ranked #2 in CASM , with an average rating of 8.4, and holds a 35.2% mindshare in the category. ServiceNow is ranked #1 in ISM , with an average rating of 8.7, and holds a 22.9% mindshare. Additionally, 100% of Axonius users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Axonius

Read 7 Axonius reviews

1,447 Views
379 Comparison Views

100% willing to recommend

ServiceNow

Read 221 ServiceNow reviews

8,783 Views
4,197 Comparison Views

92% willing to recommend

Axonius

ServiceNow

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Axonius and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about Armis, Axonius, Qualys and others in Cyber Asset Attack Surface Management (CAASM).

To learn more, read our detailed Cyber Asset Attack Surface Management (CAASM) Report (Updated: May 2025).

Buyer's Guide

Cyber Asset Attack Surface Management (CAASM)

May 2025

Download the complete report

Helped 856,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Axonius

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

IT Vendor Risk Management (5th), Cyber Asset Attack Surface Management (CAASM) (2nd)

ServiceNow

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

221

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

Axonius and ServiceNow aren’t in the same category and serve different purposes. Axonius is designed for Cyber Asset Attack Surface Management (CAASM) and holds a mindshare of 35.2%, down 40.0% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 22.9% mindshare, down 27.3% since last year.

Cyber Asset Attack Surface Management (CAASM)

IT Service Management (ITSM)

Featured Reviews

Ashok Gunnia

Sr. IT Automation Technical Consultant at IBM

Integrates with ServiceNow and provides alerts for deviations

The most valuable feature of Axonius is its ability to deduplicate records and identify which ones are old and stale versus those more relevant. For example, if you haven't logged in today but a system somewhere else mentions you have, Axonius can detect this through various logs like Active Directory, file logging, or Wi-Fi connections. Traditionally, someone would have to make numerous calls and spend a lot of time to find out if you are on-site or connected to a Wi-Fi network. The tool simplifies this process. From my experience, onboarding and adding connectors was pretty easy, especially when integrating with the ServiceNow environment. It worked well for my use case, but the ease of use can depend on the customer's specific needs and what they are trying to achieve.

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Nikhil Gohil

Solution Engineer - Digital Platform | Mobile at British American Tobacco

Enables effective incident management and seamless workflow automation with valuable mobile accessibility

I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Overall, I would rate Axonius an eight out of ten."

"I like that the tool has a user-friendly interface. It helps organizations and big companies improve business requirements and control processes."

"Axonius provides preconfigured dashboards that can be customized to your needs."

"he best feature I found in Axonius is that it shows us the duration of eCheck, and it shows us what device is down and in which part of the system life cycle or the checking part the system is down in."

"The automation capabilities in Axonius have streamlined our security operations."

"The solution's technical support was good...The product's initial setup phase is pretty straightforward."

"Easy to implement and consolidate different platforms and users with useful functionalities."

"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."

"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."

"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."

"ServiceNow provides quite good insights about what is happening in the organization."

"Identifies better ways to license software or eliminate unused software to save money."

"Straightforward tool."

"The workflow capability for easy setup is powerful."

More ServiceNow pros

Cons

"We can have fetch cycle issues."

"Axonius could improve by increasing their integrations with more technology vendors."

"Regarding the improvement of Axonius, it goes halfway for both the tool and the user. If we set it up quickly from our end, and if the AD groups and all other groups assigned to tag the assets have been tagged correctly, Axonius could not show an error."

"Adding more detailed descriptions or YouTube videos about specific features would help improve the application."

"Axonius can improve on delivering compliance-related features."

"For us, the product's deployment phase was a little challenging because we had to deal with other departments and business units."

"For Axonius, I would suggest supporting more ticketing platforms and enhancing API integration directly into the platform rather than just the connector. This would allow for better integration from different systems, possibly into workflows, which I think is currently lacking."

"The solution’s pricing is expensive and could be improved."

"The pricing structure could be more budget-friendly."

"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."

"Their GUI could be updated."

"ServiceNow might need to improve its capabilities to integrate with third-party tools."

"Needs additional software titles and easier normalization."

"The scalability needs improvement."

"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."

More ServiceNow cons

Pricing and Cost Advice

"Axonius is quite a bit cheaper compared to other solutions."

"We are on a subscription model with them."

"ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."

"There is an annual subscription to use this solution."

"It is an expensive platform."

"The mandatory minimum is US$ 20,000 for licensing."

"For the modules we use, we found it competitive. I can't think of any costs in addition to the licensing fees."

"Getting the solution up and running is expensive."

"The price is okay for us. It's reasonable."

"The price of this solution is expensive."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Cyber Asset Attack Surface Management (CAASM) solutions are best for your needs.

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Government

10%

Computer Software Company

Manufacturing Company

Educational Organization

22%

Computer Software Company

11%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Axonius?

Axonius is somewhat costly and has a price above average. It provides great value, but obtaining significant discounts can be challenging. As the tools are unique, they have limited direct competit...

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What needs improvement with Axonius?

Axonius could improve by increasing their integrations with more technology vendors. There are cases where Axonius doesn't have full compatibility with some newer solutions that have recently appea...

See all answers

What is your primary use case for Axonius?

The general use case for Axonius ( /products/axonius-reviews ) is cybersecurity asset management. My company, an IT solution provider, works with Axonius ( /products/axonius-reviews ) to offer both...

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

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Compared 9% of the time

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Compared 6% of the time

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Compared 4% of the time

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BMC Helix ITSM vs ServiceNow

Compared 7% of the time

Pega Platform vs ServiceNow

Compared 6% of the time

Microsoft Power Apps vs ServiceNow

Compared 6% of the time

IBM Maximo vs ServiceNow

Compared 6% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

Axonius

June 2025

Download Axonius product report

Buyer's Guide

ServiceNow

May 2025

Download ServiceNow product report

Overview

Axonius offers robust asset management, enhancing network visibility by consolidating data from various devices. It excels in automatic device categorization for up-to-date inventories, crucial for compliance and risk assessments. Key features include automated policy enforcement and comprehensive reporting tools, which streamline workflows and improve organizational productivity and security compliance. Integrations with other IT tools further enhance its efficiency.

Axonius

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow

Sample Customers

Extreme Engineering Solutions, AppsFlyer, Landmark Health, Natera

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

Cyber Asset Attack Surface Management (CAASM)

May 2025

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