Avanade Customer Experience vs IFS Cloud Platform comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Avanade Customer Experience
Ranking in Customer Experience Management
46th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
IFS Cloud Platform
Ranking in Customer Experience Management
6th
Average Rating
7.8
Number of Reviews
29
Ranking in other categories
CRM (12th), Field Service Management (2nd), Help Desk Software (7th), ERP (9th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (4th), IT Asset Management (8th), IT Service Management (ITSM) (6th), License Management (2nd)
 

Featured Reviews

Use Avanade Customer Experience?
Share your opinion
Jaroslav Kratochvíl - PeerSpot reviewer
Feb 13, 2023
Helped us to concentrate finance functions in one system but there have been issues with the quality of upgrades
We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with. However, the tool always causes disruption to the business because of issues with quality, general compliance, and others. There is also the issue of missing functions. Some finance people would expect the invoicing behavior to be closer to SAP. They need to think about a different approach in advanced invoicing or something like that. I also have issues with the quality of new releases. In the past, we had to upgrade only every four or five years. We expected it to be a big project. However, when we attempt to do every single update that pops up, it keeps us busy constantly.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

Information not available
"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."
"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."
"The pricing is relatively high compared to competitors."
"It is better to buy implementation services from IFS than from partners"
"We pay for a license to use the solution, which is not very expensive."
"Licensing is on an annual basis, with no additional costs."
"Pricing is an area that could be improved. They could be more competitive."
"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."
report
Use our free recommendation engine to learn which Customer Experience Management solutions are best for your needs.
789,674 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Computer Software Company
18%
Manufacturing Company
11%
Government
7%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about IFS Applications?
Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.
What is your experience regarding pricing and costs for IFS Applications?
IFS Cloud Platform is not a cheap solution, and it is an extremely functional one. I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions. From a price per...
What needs improvement with IFS Applications?
I think that with the latest version of the product in the cloud, the user experience is very good since it is highly configurable and very capable software. I have seen that one of the areas that ...
 

Also Known As

No data available
IFS Applications, Assyst, IFS Cloud
 

Learn More

 

Overview

 

Sample Customers

Information Not Available
Carlsberg, Pukka, Aston Martin, Sky, China Airlines, Cimcorp, Mini, Pepsi.
Find out what your peers are saying about Qualtrics, ServiceNow, Salesforce and others in Customer Experience Management. Updated: May 2024.
789,674 professionals have used our research since 2012.