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Avada Software Infrared360 vs Groundcover Observability Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avada Software Infrared360
Ranking in Application Performance Monitoring (APM) and Observability
72nd
Average Rating
8.8
Number of Reviews
13
Ranking in other categories
Business Activity Monitoring (6th), Message Oriented Middleware (MOM) (12th), Server Monitoring (35th)
Groundcover Observability P...
Ranking in Application Performance Monitoring (APM) and Observability
47th
Average Rating
8.0
Reviews Sentiment
5.4
Number of Reviews
3
Ranking in other categories
Log Management (41st), AI Observability (25th)
 

Mindshare comparison

As of August 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Avada Software Infrared360 is 0.5%, up from 0.1% compared to the previous year. The mindshare of Groundcover Observability Platform is 0.3%. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Groundcover Observability Platform0.3%
Avada Software Infrared3600.5%
Other99.2%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

WK
ICT Architect at a tech services company with 51-200 employees
Role-based access to queues, giving us more insights into problems
* We now have the possibility of getting a central perspective on all tenants. * We have defined access roles for developers. Therefore, they can 'read in' their queues on the development and testing stages. With special roles, they may also write. This improves our development and testing cycle. * For operative systems, we have restricted the access. Still, selected people can react if something is happening in the various BOQs.
EO
Software Engineer at FairMoney
Centralized observability has improved transaction monitoring and now reduces errors through faster troubleshooting
Groundcover Observability Platform is already very vast, and improving it requires proper training for even a software developer to be able to use it. A person in tech needs training to navigate the system. The UI is better, but it can be improved to include a more intuitive design that easily explains itself to users so that navigation is simpler. Many features are hidden, and you need someone who is experienced with the platform to direct you on how to view certain information or complete specific tasks and walk you through the process. It would be better if Groundcover focused more on simplifying the user interface and improving human-computer interactions of the dashboard to make it so easy for a new developer or specialist to navigate and get what they need quickly. Querying data from Groundcover is not easy if you do not have specific information. You cannot perform a wildcard search in the text box. If you go to the log and enter an error message, it will not bring any results for you. You must first specify the workload or pods you are looking for, then enter the error. You need to add tags and put in your strings to be able to search for your particular logs or errors. If you just put a wildcard search in the text box, it will not work and will appear as if there are no logs that relate to that search, when in reality the logs exist. Making it easier for developers, users, and specialists using Groundcover to navigate and get what they need without the help of an experienced person walking them through is very important. This improvement is not about functionality but more about making navigation easier.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One way it's helped the business is how you're able to empower MQ users, without your administrators, to be able to do different types of processes in the environment."
"The ability for development teams to have access to their MQ queues has freed us up as administrators to do things other than chase down an application’s message for research purposes."
"The product has a small footprint on our system, they're very knowledgeable of MQ, which we use, and the features that they provide for monitoring our MQ system are just really, really good."
"It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams."
"It has role-based access to queues, giving us more insights into problems."
"We have easily created use case testing harnesses for specific flows that incorporate various message types."
"IR360 does not require a large team to manage our entire middleware estate and allows the leveraging of a logical model of reuse."
"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."
"Troubleshooting is very fast compared to manual investigation or using the other forms of logging that we used to have, and downtime and errors have decreased because we are able to see our performance and workload pods performing better, increase CPU and memory resources as soon as usage goes above the threshold, and make our application more scalable and improve performance metrics, reducing the number of errors in the application by at least 70%."
"Groundcover Observability Platform has impacted my organization positively as it is the primary way we use observability in our company, so it has a significant impact."
"Groundcover Observability Platform scales effectively with our organization's growth as we add new environments and everything works great, and the migration from our old product went very smoothly, allowing us to deprecate it rather quickly."
"We switched to Groundcover Observability Platform primarily because of the difficult query syntax in our previous solution, and we chose Groundcover for their business model as they don't charge based on log storage, they provide the infrastructure, and from a security perspective, the data stays in-house, which wasn't the case with our previous tool."
 

Cons

"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."
"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."
"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."
"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."
"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."
"We definitely need a better overview in terms of a dashboard giving us insights."
"The user interface could be sexier and more ergonomic. The competing products have similar problems."
"I think it would be beneficial to see the body and content of API calls in the traces as a possible improvement."
"Querying data from Groundcover is not easy if you do not have specific information."
"I would assess the stability and reliability of Groundcover Observability Platform as an eight out of ten; while I haven't experienced issues personally, I am aware they occasionally encounter some challenges."
 

Pricing and Cost Advice

"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."
"Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."
"Start small, then increase licensing later as per your demand."
"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Construction Company
16%
Printing Company
7%
Marketing Services Firm
6%
Construction Company
37%
Financial Services Firm
9%
Recreational Facilities/Services Company
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise5
Large Enterprise5
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Groundcover Observability Platform?
Groundcover Observability Platform is already very vast, and improving it requires proper training for even a software developer to be able to use it. A person in tech needs training to navigate th...
What is your primary use case for Groundcover Observability Platform?
My main use case for Groundcover Observability Platform is for application logs, insights, workload observability, and visibility.
What advice do you have for others considering Groundcover Observability Platform?
Groundcover Observability Platform is a good platform and very good to use. I would rate this review as highly positive.
 

Also Known As

Infrared360
No data available
 

Overview

 

Sample Customers

USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin,  Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others
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Find out what your peers are saying about Avada Software Infrared360 vs. Groundcover Observability Platform and other solutions. Updated: July 2026.
909,948 professionals have used our research since 2012.