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Automation Anywhere vs IBM Case Foundation comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Ranking in Business Process Management (BPM)
3rd
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
557
Ranking in other categories
Robotic Process Automation (RPA) (3rd), Process Mining (1st), Intelligent Document Processing (IDP) (3rd), Agentic Automation (2nd)
IBM Case Foundation
Ranking in Business Process Management (BPM)
32nd
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Business Process Management (BPM) category, the mindshare of Automation Anywhere is 0.1%, up from 0.0% compared to the previous year. The mindshare of IBM Case Foundation is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Vatsal Mehta - PeerSpot reviewer
Accommodates diverse use cases and effectively meets customer requirements
AI agents need further improvements. AI agent technology in agentic process automation is still evolving. We have only scratched the surface, and there are many potential use cases yet to be explored. As technology advances, I believe it will enable us to implement more comprehensive automation solutions. Document Automation has issues related to speed. When I compare Document Automation with IQ Bot, IQ Bot is faster than Document Automation. My understanding is that they are still evolving Document Automation, and this issue of slowness will be resolved in the upcoming .35 version, so we are good with that. They are working on signature identification and validations for handwritten documents. Currently, we are able to extract data out of scanned but digital images, but there is still scope for improvement for handwritten documents.
Nouman Nawaz - PeerSpot reviewer
Mature product in terms of security and stable product
The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficult to upgrade and handle, but BAW is comparatively much better and easier to handle. The limitation is only for customization because IBM doesn't support it. In some scenarios, if you want some business processes to be customized, we have already spoken two or three times with IBM representatives that we have to customize some of the features in this business process. They would say that if you want to do this automation at your own end, then okay, fine, go ahead, but we are not supporting all this customization. The only thing is the customization because it's a complete standard application.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We spend less time preparing data."
"We have automated that complete process of code review. The bot is solving the problem of ensuring the compliance of reviewing code. People use to generally skip the code review process, because it was exhaustive. Bots can review the complete standards of the code, whatever is there, ensuring the compliance and eventually saving time."
"This solution is valuable because it can automate tasks which would otherwise be left for us to process manually."
"Its integration with source control is very refreshing. There could be a little bit more maturity around how to do some of the features, but not having to go outside the app, not having a separate set of procedures, allows you to check in and check out right from within the app. You can make edits and uploads and undo your checkouts."
"The insights provided by the dashboard are excellent."
"Automation Anywhere aids in handling repetitive tasks, contributing to productivity and enhancing customer service, especially when combined with methodologies like Six Sigma."
"Bots add a lot of productivity and value to our business, because a robot can work for 24/7. They work a lot better, as compared to a human being, specifically for tasks which are repetitive in nature."
"The universal recorder is a kind of hybrid recorder that enables the user to record the data across devices."
"The only thing is that we can easily track where the application is in the process, from manual to automation."
"A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting."
"The solution is scalable."
"The most valuable feature is its stability, which is why we are using it."
"It provides us the capability of producing b​​usiness processes for documents that are launched immediately when a document comes into the repository."
"It is easy to set up workflows that notify the user depending on certain events."
"The most valuable features are those involving decision making, analysis, and anything related to event documents because those processes are related to content as well."
"It's very easy."
 

Cons

"The learning curve for Automation Anywhere is steep, especially for advanced features like IQ Bot and API automation, which require technical expertise."
"They should do more on the cognitive side. If they can keep adding more features, that would be their greatest advantage."
"There could be improvement in the reporting and insights into the ROI. The ROI tool that shows the performance and the return on investment is not very accurate."
"There are some business areas for which this tool is not capable of doing, such as in the areas of graphically-based input."
"For this, we tried to automate handwritten documents, but it was not successful. I believe there is room for improvement."
"Automation Anywhere is not fully compatible with browsers other than Internet Explorer while working with web extraction."
"Automation Anywhere risks falling behind by focusing solely on Robotic Process Automation when competitors offer more versatile and adaptable solutions that integrate AI for a more intelligent automation experience."
"They have incorporated many latest technologies, such as AI, and there is always scope to improve the processes and have more stability."
"90% of the feedback we receive states that the UI is not very user-friendly."
"Comparing the solution with other interfaces, IBM BPM is much better than Case Foundation. They need to make this solution's interface more user-friendly."
"We are now using microservices but there are some areas where the coordination with FileNet is problematic."
"There are some features that could be enhanced like the document viewer"
"The limitation is only for customization because IBM doesn't support it."
"​The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications.​"
"The interface needs to be more user-friendly."
"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow."
 

Pricing and Cost Advice

"It's cheaper than other similar solutions."
"Automation Anywhere might have a higher upfront cost than some competitors, but its extensive features and seamless integration with other tools can save organizations money in the long run."
"We have saved customers 400% in terms of time saved by implementing this product."
"We have reduced our headcount, approximately 200 to 300 employees, by eliminating manual, repetitive work. It provides profit to the business."
"It is cost-efficient in terms of licensing. I found their support good when I was working for the airline client. However, I hear from my managers here that the support price for Tier 3 or premium is a little higher. That is why we are not going for Automation Anywhere. Its price was okay for our client, but for us, it seems expensive."
"Annually, we are paying almost one million reais."
"I'm not sure what the monthly licensing cost is, as that is taken care of by another team, but I would say it's around $100,000."
"Pricing is affordable and I would recommend beginning with the Starter Package."
"Pricing is in the mid-range, it is not cheap, but it's not expensive."
"This is not an expensive solution and we are using the standard license."
"The price falls in the middle range—not overly expensive but not extremely affordable either."
"IBM Case Foundation is a little expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
14%
Manufacturing Company
10%
Healthcare Company
6%
Computer Software Company
19%
Insurance Company
12%
Government
10%
University
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is very good in certain situations but lacks in others. For me, it's more the team tha...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applications that AA has limitations for, such as the Oracle. For web-based applicatio...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What do you like most about IBM Case Foundation?
A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting.
What is your experience regarding pricing and costs for IBM Case Foundation?
It was affordable, but right now, ten years later, the cost of the product is extremely high. That's why we are looking for another product.
What needs improvement with IBM Case Foundation?
The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficul...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise
Case Foundation, FileNet Business Process Manager
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Suncorp Group Limited
Find out what your peers are saying about Automation Anywhere vs. IBM Case Foundation and other solutions. Updated: April 2025.
850,236 professionals have used our research since 2012.