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Automation Anywhere vs IBM Case Foundation comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Ranking in Business Process Management (BPM)
2nd
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
591
Ranking in other categories
Robotic Process Automation (RPA) (2nd), Process Mining (2nd), Intelligent Document Processing (IDP) (3rd), Agentic Automation (1st)
IBM Case Foundation
Ranking in Business Process Management (BPM)
32nd
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Business Process Management (BPM) category, the mindshare of Automation Anywhere is 0.2%, up from 0.0% compared to the previous year. The mindshare of IBM Case Foundation is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Vatsal Mehta - PeerSpot reviewer
Accommodates diverse use cases and effectively meets customer requirements
AI agents need further improvements. AI agent technology in agentic process automation is still evolving. We have only scratched the surface, and there are many potential use cases yet to be explored. As technology advances, I believe it will enable us to implement more comprehensive automation solutions. Document Automation has issues related to speed. When I compare Document Automation with IQ Bot, IQ Bot is faster than Document Automation. My understanding is that they are still evolving Document Automation, and this issue of slowness will be resolved in the upcoming .35 version, so we are good with that. They are working on signature identification and validations for handwritten documents. Currently, we are able to extract data out of scanned but digital images, but there is still scope for improvement for handwritten documents.
Nouman Nawaz - PeerSpot reviewer
Mature product in terms of security and stable product
The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficult to upgrade and handle, but BAW is comparatively much better and easier to handle. The limitation is only for customization because IBM doesn't support it. In some scenarios, if you want some business processes to be customized, we have already spoken two or three times with IBM representatives that we have to customize some of the features in this business process. They would say that if you want to do this automation at your own end, then okay, fine, go ahead, but we are not supporting all this customization. The only thing is the customization because it's a complete standard application.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has reduced the number of full-time employees."
"Automation Anywhere overall is a great tool for automation, as it provides a lot of flexibility to work with different other applications."
"I would rate Automation Anywhere a perfect ten out of ten, considering it is significantly better than what we had before."
"It's very easy for business users to learn Automation Anywhere."
"In our fund management and fund reconciliation process, we had a lot of headcount. Automation has significantly reduced our FTE count, investing that IT personnel into other work. Also, the quality of the work has slightly improved."
"I implemented AA in different environments, the AA installation is the smoothest compared to other RPA software installs."
"The customer engagement is really deep, and they work with the “gemba”. They work with operations very closely. I also believe they have a good product roadmap."
"AARI is very convenient, and that is their biggest selling point."
"The most valuable features are those involving decision making, analysis, and anything related to event documents because those processes are related to content as well."
"The most valuable feature is its stability, which is why we are using it."
"It's very easy."
"Case Foundation provides a strong security boost."
"The most valuable feature is the content manager part of the file as it is very stable, robust, and reliable."
"The content management is great."
"The solution is scalable."
"Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."
 

Cons

"Copilot is an area with a lot of scope for improvement."
"They should do more on the cognitive side. If they can keep adding more features, that would be their greatest advantage."
"The improvements that we could see would be the increased stability of each A2019 releases and reduce the likely impact on existing features. We are also looking to see improvements in the upgrade and bot deployment processes to make them easier and less interaction with back end servers."
"Automation Anywhere could assist in this transition."
"We encountered issues during the upgrade of the framework. We were using the older framework of version 10.3.5. When we were upgrading, we were having a few issues in terms of getting the proper hardware and software prerequisites. For some things, like getting the controls of some of the application's tools, we were getting Automation Anywhere's help."
"As far as stability is concerned, there have been some challenges. Sometimes, we experience our computers freezing up for no apparent reason or the network being inaccessible."
"I would like to see a built-in read-only role for the control room so that the bot creators can log in and monitor the production environment without any auditing concerns."
"From a QA and development perspective, we would like to communicate with the tech support through email and have that put in the dashboard. This would let us better track the ticket and make it easier for us to communicate with Automation Anywhere."
"The solution can be quite expensive."
"The limitation is only for customization because IBM doesn't support it."
"90% of the feedback we receive states that the UI is not very user-friendly."
"There are some features that could be enhanced like the document viewer"
"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow."
"There is a need for more open and flexible integration capabilities, allowing seamless collaboration with a broader spectrum of business process management solutions, beyond the confines of IBM's document management offerings."
"​The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications.​"
"IBM needs to update the user interfaces of all its products to make them more intuitive and accessible to beginners. Compared to Microsoft products, IBM solutions are less user-friendly. IBM programs are hard to master. It's a problem in my region because it's hard to find IT staff who can work with IBM."
 

Pricing and Cost Advice

"Automation Anywhere is thought to be quite expensive, especially for smaller organizations."
"The licensing fees are approximately $10,000 USD for between five and ten users."
"It's the best RPA tool, but the pricing could be improved."
"Time and monetary savings can range from 20 to 90 percent."
"The pricing is reasonable and one can achieve ROI faster when compared to other tools."
"The price for Automation Anywhere is reasonable."
"I really enjoy the pricing options with Automation Anywhere, as they are able to flex their ability to adapt to the needs of the customer really well."
"We have a three-year contract with Automation Anywhere."
"This is not an expensive solution and we are using the standard license."
"Pricing is in the mid-range, it is not cheap, but it's not expensive."
"The price falls in the middle range—not overly expensive but not extremely affordable either."
"IBM Case Foundation is a little expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
13%
Manufacturing Company
10%
Healthcare Company
5%
Government
15%
Insurance Company
11%
University
9%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is very good in certain situations but lacks in others. For me, it's more the team tha...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applications that AA has limitations for, such as the Oracle. For web-based applicatio...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What do you like most about IBM Case Foundation?
A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting.
What is your experience regarding pricing and costs for IBM Case Foundation?
It was affordable, but right now, ten years later, the cost of the product is extremely high. That's why we are looking for another product.
What needs improvement with IBM Case Foundation?
The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficul...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise
Case Foundation, FileNet Business Process Manager
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Suncorp Group Limited
Find out what your peers are saying about Automation Anywhere vs. IBM Case Foundation and other solutions. Updated: July 2025.
861,490 professionals have used our research since 2012.