Try our new research platform with insights from 80,000+ expert users

Automation Anywhere vs Eggplant Test comparison

Sponsored
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.1
Automate delivers quick ROI by enhancing efficiency, reducing labor costs, and transforming IT operations into a profit center.
Sentiment score
7.3
Automation Anywhere users reported varying ROI, with benefits in time savings, productivity, and efficiency, despite diminishing returns over time.
Sentiment score
7.9
Eggplant Test automation cut testing time and costs, saving $75,000 per tester and achieving fast ROI with increased efficiency.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
It has reduced our expenditures in terms of purchasing more products and employing more technicians.
I've seen a good return on investment with Automate, as it streamlines processes and improves my productivity.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Automation Anywhere has helped us save money.
 

Customer Service

Sentiment score
7.4
Most users appreciate Automate's responsive, knowledgeable support, despite some issues like navigation difficulties and occasional language barriers.
Sentiment score
7.2
Automation Anywhere's support is responsive and helpful, despite occasional delays; higher-tier services like Gold are especially praised.
Sentiment score
7.7
Eggplant Test customer service is praised for quick, knowledgeable support, despite some time zone and coverage challenges.
They don't always understand the processes I'm trying to implement.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
They are very responsive and have been able to resolve any issues I have encountered.
Whenever we need help, we can reach out to them, and they help us out.
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
Eggplant Test offers 24x7 support.
 

Scalability Issues

Sentiment score
7.0
Automate is praised for its scalability and flexibility, supporting easy expansion despite some cost and performance challenges.
Sentiment score
7.5
Automation Anywhere offers scalable automation with seamless cloud integration, supporting diverse processes and rapid expansion across environments.
Sentiment score
5.9
Eggplant Test scales well and integrates strongly but faces challenges with licensing costs and performance slowdowns in large packs.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
For Windows-based applications, it provides UI interface automation, which enhances its scalability.
Automation Anywhere is highly scalable for both horizontal and vertical expansions.
 

Stability Issues

Sentiment score
7.0
Automate is generally stable and reliable, though performance varies with task intensity and some users report occasional issues.
Sentiment score
7.1
Automation Anywhere shows improved stability and reliability, with occasional challenges in integration or system dependencies noted by users.
Sentiment score
6.4
Eggplant Test is praised for stability and responsive support but faces occasional crashes, latency, and high resource usage.
It has very robust features, and it is not prone to instability.
The stability of Fortra's Automate is excellent.
The stability is good and consistent, with no fluctuations in functioning.
With the latest applications, there are no significant issues like freezing or crashing.
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
The platform runs smoothly, and the deployment process is user-friendly in both UAT and production environments.
 

Room For Improvement

Automate needs improvements in web automation, UI complexity, security, third-party integration, cloud functionality, and documentation for better user experience.
Automation Anywhere users seek enhanced cost-effectiveness, better integrations, improved stability, robust support, and user-friendly interfaces for optimal functionality.
Eggplant Test struggles with usability, integration, setup issues, and outdated features, requiring improvements in performance, support, and accessibility.
I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial.
Integration with Amazon S3 is somewhat lacking.
I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
The two-system architecture that we currently follow could be better replaced with a one-system architecture.
 

Setup Cost

Automate offers cost-effective RPA solutions with flexible pricing, appealing to enterprises compared to competitors like UiPath and Blue Prism.
Automation Anywhere's pricing suits enterprises with flexible negotiations, but high costs deter small businesses, especially for advanced features.
Eggplant Test is costly yet ideal for large enterprises, with execution-only licenses offering better cost-effectiveness than competitors.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
It is more cost-efficient compared to all other RPA platforms.
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
It is not cheap, with costs ranging between 700 to 800 dollars per month.
 

Valuable Features

Automate's intuitive interface and features boost efficiency and productivity, with cost-effective licensing and minimal technical expertise needed.
Automation Anywhere offers user-friendly automation with cognitive tools, seamless integration, and scalability for efficient task management and productivity.
Eggplant Test excels in cross-platform testing with AI-driven automation, simplifying processes and enhancing collaboration through modular scripts.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
I find the ease of use from a programming perspective very valuable.
The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
It can auto-heal the test cases and suggest new paths for testing, enhancing our ability to automate end-to-end journeys across various applications.
 

Categories and Ranking

Automate
Sponsored
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
28
Ranking in other categories
Robotic Process Automation (RPA) (5th)
Automation Anywhere
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
585
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (2nd), Intelligent Document Processing (IDP) (3rd), Agentic Automation (1st)
Eggplant Test
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
18
Ranking in other categories
Test Management Tools (8th), Digital Experience Monitoring (DEM) (12th), Test Automation Tools (13th)
 

Mindshare comparison

Robotic Process Automation (RPA)
Test Automation Tools
 

Featured Reviews

Anabel Marco - PeerSpot reviewer
Automates processes efficiently with cost-effective scaling and robust customer support
Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.
Vatsal Mehta - PeerSpot reviewer
Accommodates diverse use cases and effectively meets customer requirements
AI agents need further improvements. AI agent technology in agentic process automation is still evolving. We have only scratched the surface, and there are many potential use cases yet to be explored. As technology advances, I believe it will enable us to implement more comprehensive automation solutions. Document Automation has issues related to speed. When I compare Document Automation with IQ Bot, IQ Bot is faster than Document Automation. My understanding is that they are still evolving Document Automation, and this issue of slowness will be resolved in the upcoming .35 version, so we are good with that. They are working on signature identification and validations for handwritten documents. Currently, we are able to extract data out of scanned but digital images, but there is still scope for improvement for handwritten documents.
Tayyaba  Noreen - PeerSpot reviewer
Empowers effective test automation with comprehensive platform coverage and scalability
There was no free trial in it. So, I studied it through a page that tells how it works. It will be good if a free trial is provided for users. Moreover, I would like to give some feedback on the installation process. There are other tools that are much easier to install and get started with. Eggplant could improve its installation process.
report
Use our free recommendation engine to learn which Robotic Process Automation (RPA) solutions are best for your needs.
859,129 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
11%
Manufacturing Company
9%
Educational Organization
5%
Computer Software Company
17%
Financial Services Firm
13%
Manufacturing Company
10%
Healthcare Company
5%
Financial Services Firm
14%
Manufacturing Company
14%
Computer Software Company
10%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HelpSystems AutoMate?
We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.
What is your primary use case for HelpSystems AutoMate?
I am a consultant and I am making a lot of processes in human resources, payroll, certifications, trainings, web scra...
What is your experience regarding pricing and costs for Fortra Automate?
The pricing is quite good compared to its competitors. Competitors are often more expensive than Automate. I would ra...
How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
How do I choose between Selenium HQ and Eggplant Digital Automation Intelligence?
Selenium HQ’s biggest advantage is that it is customizable. Its other most valuable feature is that the driver interf...
What is your experience regarding pricing and costs for Eggplant Manager?
The price of Eggplant Test is on the higher side, but the benefits it provides make it worth using.
 

Also Known As

HelpSystems Automate, Automate
Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise
Eggplant Digital Automation Intelligence, Eggplant DAI, Eggplant Automation Cloud, Eggplant Manager, Eggplant Mobile, Eggplant Customer Experience Insights
 

Overview

 

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
FUJIFILM Group, NEC Personal Computers
Find out what your peers are saying about Automation Anywhere vs. Eggplant Test and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.