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Automation Anywhere AI Agent vs Glean Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere AI Agent
Ranking in AI Customer Support
42nd
Average Rating
7.4
Number of Reviews
3
Ranking in other categories
AI Data Analysis (91st), AI Sales & Marketing (14th), AI Content Creation (8th), AI Finance & Accounting (9th)
Glean Platform
Ranking in AI Customer Support
7th
Average Rating
8.6
Number of Reviews
12
Ranking in other categories
Indexing and Search (2nd), Search as a Service (4th), AI Agent Builders (4th), AI Software Development (10th)
 

Featured Reviews

KS
Account Director at a tech vendor with 10,001+ employees
Automation has transformed invoice and bank processing but still needs faster setup and better integration
Automation Anywhere AI Agent could be improved in a few ways. Since I am currently working with Salesforce and I understand that to compete Automation Anywhere as a middleware product with Mulesoft or Informatica, the implementation phase needs to be quicker. The POC is always successful, but the implementation phase has to be quicker. The business needs to understand this better. Automation Anywhere should get into the business team and focus on explainability at the business level, not just a technical thing, but in the language or discussion where the business team can understand. There is clear business reasoning missing right now. The learning is strong within the process for sure, but there is limited reuse of learning across processes, which I think is very important. Simple model governance for business users is needed so that anyone should be able to use or create bots on Automation Anywhere. Right now, consultants and partners are needed in place. Additionally, Automation Anywhere should have native integrations with core platforms such as Oracle, SAPs, Salesforce, and ServiceNow. It should have out of the box integration rather than going for APIs because the deals which are not getting closed with Automation Anywhere or UIPath are purely because these organizations do not have out-of-the-box connectors available.
Ananya Bl - PeerSpot reviewer
Data Analyst at Capgemini
Daily orchestration of complex ai workflows has boosted my research and automation capabilities
Orchestration primarily decides which agent handles which part of a task and manages errors, retries, and complete state while maintaining the workflow effectively. On the orchestration side, branching, looping, and human approvals support non-linear workflows in production environments with real-time access. Through refined and improved prompts, this helps in closing the loop with actual users. One unique feature that stood out is that every step in the workflow can pause or recover from failures. Instead of finishing the entire agent in one go, this approach is interesting because if there is a minor change in a previously completed step regarding the state, I can re-edit and restart from the beginning. This is truly impressive.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Since all three benefits are achieved—accuracy, efficiency, and cost saving—the business impact and dollar impact is really high."
"I feel Automation Anywhere AI Agent is better than Blue Prism in that specific context."
"By automating repetitive processes such as data entry, report generation, and transaction processing, I reduced manual effort significantly as tasks that earlier took hours now take minutes, resulting in clear time savings."
"Productivity has really skyrocketed."
"The major impact that I have noticed is how business users are now being impacted and they are using the platform because they understand it easily."
"Since I have joined, I have built around ninety agents with Glean Platform, and it has saved our organization around twenty-seven hours a week for each user, and it has also positively impacted our ARR."
"I have used many solutions, but Glean Platform is the best, and I would truly appreciate it if everyone considers this platform."
"The best features Glean Platform offers are mostly the view, which I think is very good, and what I find most helpful about the view is that the user interface is very good, making it very easy to chat with the chatbot and get all the material that I want in the way that I need it."
"Glean Platform offers excellent user interface design and integration capabilities with other platforms."
"When I searched for internal information spread across different systems, Glean Platform did centralize and retrieve that data for me effectively, giving me eighty percent accuracy."
"Life became so easy when we started using Glean Platform."
 

Cons

"The implementation cost even for a POC was very high, and that was a pain for all the customers."
"The OCR and document understanding of Automation Anywhere AI Agent still struggle with complex and unstructured formats such as invoices with multiple layouts, poor scan quality, or handwritten fields."
"When considering weaknesses and improvements, the platform does not give us the liberty to use our own features where we can bring out creativity."
"Currently, Glean Platform does not integrate with Teams, Microsoft-owned platforms."
"My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available."
"Also, the latency that the platform offers is a little high right now; what I have noticed is that on a particular query, the user has to wait a long time in order to get responses."
"In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field or not, or in this specific node or not, because currently it's using AI in all nodes which sometimes messes up the output."
"Glean Platform can implement more models. The NLP creation could be a little faster, and while debugging is amazing, the routing also needs to provide higher quality outputs sometimes rather than extensive searching."
"There are multiple ways in which Glean Platform can be improved."
"My experience with pricing, setup cost, and licensing is that the licenses were expensive, and it was hard to convince the company to adopt based on that."
"I chose seven out of ten because if I could upload PDFs and have them analyzed, or have it integrate with my Gmail and help me go through my emails, that would be very useful, but I do not think it does that."
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Top Industries

By visitors reading reviews
Construction Company
35%
Outsourcing Company
12%
Manufacturing Company
12%
Comms Service Provider
9%
Financial Services Firm
17%
Manufacturing Company
12%
Outsourcing Company
10%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What needs improvement with Automation Anywhere AI Agent?
Automation Anywhere AI Agent is quite good overall, and I believe the main area for improvement is working on different OCRs to extract data properly. The OCR and document understanding of Automati...
What is your primary use case for Automation Anywhere AI Agent?
My main use case for Automation Anywhere AI Agent is to extract data from different invoices such as bills of lading, document automation, OCR extraction, and speech-to-text. In a recent project, a...
What advice do you have for others considering Automation Anywhere AI Agent?
My advice for others looking into using Automation Anywhere AI Agent is to start with a well-defined, stable process rather than a very complex one, as it works best when the process is standardize...
What is your experience regarding pricing and costs for Glean Platform?
My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available.
What needs improvement with Glean Platform?
In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field o...
What is your primary use case for Glean Platform?
I use Glean Platform as an enterprise search tool and I am a power user of agents, so I mostly use this on a day-to-day basis for random searches that I need to do about a company, a website, or if...
 

Also Known As

No data available
Glean Work AI Platform
 

Interactive Demo

Demo not available
 

Overview

Find out what your peers are saying about Automation Anywhere AI Agent vs. Glean Platform and other solutions. Updated: June 2026.
909,725 professionals have used our research since 2012.