We performed a comparison between Automation Anywhere (AA) and NICE Robotic Automation based on real PeerSpot user reviews.Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"Other products are more low-code, whereas Automation Anywhere is no-code making it easier to learn and user-friendly."
"Automation Anywhere performs efficiently."
"Automation Anywhere is scalable and capable of adapting to any new requirements and technologies."
"The support team responds quickly."
"Being able to connect with third-party tools is the best feature."
"We're finding time savings as a benefit. One example would be a customer service rep who might get a question about an order, and it's usually through email. It can take a good three to seven business days to answer a customer's question about their order. When we automate it, it takes hours, if not minutes."
"The way templates can be configured is quite simple - it's a matter of drag and drop."
"One thing I really like is the the recorder where you can connect with multiple systems. The OCR is also good."
"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."
"The deployment of NICE Robotic Automation is easy."
"Provides good automation features."
"The solution should have a more robust forum to help users navigate the solution, learn about it, and get help when they need it."
"The ease of use and user experience for this solution could be improved."
"The capability of understanding and extracting documents is not very good."
"Integrations should be included with the analytics platforms and third-party SAP, enterprise-level applications, as well as if there are any built-in connectors where you can connect with the ERPs to automate the required teams."
"The process discovery side needs improvement."
"They need to improve the real-time data and analytics."
"AI would enable improved automation and faster training times that would be reduced from one month to one week."
"Automation Anywhere needs to have more testing tools to improve the testing portion of the solution."
"There is a need for NICE robotics to be more user-friendly."
"The solution is not as intuitive as it could be and integrating took a lot of time."
"There are a few areas for improvement in the installation phase"
Automation Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate end-to-end business processes with intelligent software bots – AI-powered digital workers that perform repetitive and manual tasks, resulting in dramatic productivity gains, optimized customer experience and more engaged employees. The company offers the world’s only cloud-native and web-based automation platform combining RPA, artificial intelligence, machine learning and analytics, yielding significantly lower TCO, higher security, and faster scalability than legacy monolithic platforms. Its Bot Store is the world's first and largest marketplace with more than 1,200 pre-built, intelligent automation solutions. Automation Anywhere has deployed over 2.8 million bots to support some of the world’s largest enterprises across all industries in more than 90 countries.
For additional information, visit www.automationanywhere.com.
NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.
Automation Anywhere (AA) is ranked 3rd in Robotic Process Automation (RPA) with 74 reviews while NICE Robotic Automation is ranked 22nd in Robotic Process Automation (RPA) with 3 reviews. Automation Anywhere (AA) is rated 8.0, while NICE Robotic Automation is rated 7.6. The top reviewer of Automation Anywhere (AA) writes "Provides a lot of ways to automate processes and integrates well with our applications". On the other hand, the top reviewer of NICE Robotic Automation writes "Great support, good automation technology, and dynamic interfaces". Automation Anywhere (AA) is most compared with Microsoft Power Automate, UiPath, Blue Prism, IBM Robotic Process Automation (RPA) and Tricentis Tosca, whereas NICE Robotic Automation is most compared with UiPath, Blue Prism, Microsoft Power Automate and EdgeVerve AssistEdge RPA. See our Automation Anywhere (AA) vs. NICE Robotic Automation report.
See our list of best Robotic Process Automation (RPA) vendors.
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