Atera vs Gremlin Reliability Management Platform comparison

Atera and Gremlin are both solutions in the IT Infrastructure Monitoring category. Atera is ranked #35 with an average rating of 10.0, while Gremlin is ranked #53 with an average rating of 7.0. Atera holds a 0.4% mindshare in IM, compared to Gremlin’s 0.1% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 80% of Gremlin users who would recommend it.

Atera

Read 15 Atera reviews

3,426 Views
445 Comparison Views

93% willing to recommend

Gremlin Reliability Managem...

Read 5 Gremlin Reliability Management Platform reviews

610 Views
128 Comparison Views

80% willing to recommend

Atera

Gremlin Reliability Managem...

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Executive Summary

We performed a comparison between Atera and Gremlin Reliability Management Platform based on real PeerSpot user reviews.

Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Atera vs. Gremlin Reliability Management Platform Report (Updated: March 2026).

Buyer's Guide

Atera vs. Gremlin Reliability Management Platform

March 2026

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Helped 884,696 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in IT Infrastructure Monitoring

35th

Average Rating

9.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Help Desk Software (13th), Network Monitoring Software (35th), IT Service Management (ITSM) (12th), Remote Monitoring and Management (RMM) (5th), Patch Management (12th), AIOps (17th), Agentic Automation (7th)

Gremlin Reliability Managem...

Ranking in IT Infrastructure Monitoring

53rd

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (54th), DevSecOps (15th)

Mindshare comparison

As of March 2026, in the IT Infrastructure Monitoring category, the mindshare of Atera is 0.4%, up from 0.0% compared to the previous year. The mindshare of Gremlin Reliability Management Platform is 0.1%. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
Atera	0.4%
Gremlin Reliability Management Platform	0.1%
Other	99.5%

IT Infrastructure Monitoring

Featured Reviews

Avi Vaserman

Owner at Sytex Ltd.

Quick setup and efficient automation boost IT consulting services

It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.

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Varun Lellapalli

Senior Software Engineer at a sports company with 10,001+ employees

Chaos experiments have revealed weak points and now provide controlled cost-saving tests

The best features of Gremlin Reliability Management Platform are the safe failure injection, which is crucial as we can simulate the failures in a manner that we know these are just dumping tests and not the actual issues. Whether it is the CPU spike or the memory exhaustion, or the network latency, or the server shutdown, server shutdown is one of the most favorite features that I have in Gremlin Reliability Management Platform. The controlled blast radius is another standout feature. The controlled blast radius feature has helped my team in that we actually wanted to target only one specific container, our Docker containers that we deployed. It helped us to conduct tests in a very specific, isolated manner instead of launching a larger test or focusing on hundreds of servers at a time, resulting in very limited impact. Since ours is a very small team, we do not want to impact other servers. This controlled blast radius helped us to only focus on our servers and not impact any other team. Gremlin Reliability Management Platform has positively impacted my organization because before Gremlin Reliability Management Platform, we did not even know how to conduct these chaos engineering tests. We heard about it, but we had no idea of how to do something of that nature. If there are ten servers, ten systems in our architecture and if suddenly something goes down, nobody knew what would happen next. We did not even know how to simulate these types of tests. This lack of confidence has been mitigated by using Gremlin Reliability Management Platform. Now we can confidently test and see which system is the most critical. If this goes down, what happens? How much business valuation are we going to impact? How much loss are we going to incur? All of this is now clearly visible and transparent. Since using Gremlin Reliability Management Platform, we were able to reduce the incidents by six percent after conducting our limited experiments. We were also able to increase the uptime from ninety-eight to ninety-nine, which represents a one percent increase in uptime.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Atera's automation capabilities are excellent because we can create new users and customers, and when a company wants to integrate us as IT consultants to their network, it can be very simple, such as installing to Active Directory or Azure."

"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."

"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."

"It is reliable, and when it is working, it works without issues."

"I would say it's the number one tool for all ITMS."

"Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."

"I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."

"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."

More Atera pros

"Since using Gremlin Reliability Management Platform, we were able to reduce the incidents by six percent after conducting our limited experiments, and we were also able to increase the uptime from ninety-eight to ninety-nine, which represents a one percent increase in uptime."

"We are seeing a return on investment from using Gremlin Reliability Management Platform because we are getting less production issues by thirty percent, as I mentioned earlier, making it a great investment."

"Gremlin Reliability Management Platform is amazing with the reliability score, providing built-in Chaos Engineering experiments that you run on your service to receive a reliability score along with insights on the issues and risks present in your service that you can examine and work on."

"Using Gremlin Reliability Management Platform has raised more than fifty percent of the reliability of the infrastructure."

Cons

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."

"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."

"Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices."

"Customization could be improved."

"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."

"There is definitely room for improvement with its automation capabilities."

"The billing module has a standard layout which is too limited for my needs."

More Atera cons

"I think that it will be important to have resources to perform self-directed studies on Gremlin Reliability Management Platform as an improvement."

"Gremlin Reliability Management Platform can be improved as the pricing is a bit expensive and the learning curve for beginners is a bit difficult."

"I think Gremlin Reliability Management Platform can be improved by integrating with more AWS services or GCP services."

Pricing and Cost Advice

"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."

"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."

"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."

"The value of the product is perfect, neither cheap nor expensive. I think it is the right rate. It would be awesome if it continued to be the same price because it is a great solution that I like. I like it because I'm not paying per device. I have some customers on monthly contracts and some of them are on break'n fix. If I have a client who is on break'n fix, and they need to pay per agent, then I am losing money. If they were ever to change structures, going to pay-per-device model, then I would need to think about changing to something else."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"Pricing is my favorite part of it. It was per user, not per client."

"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."

"As an internal IT, it's gold right there. It is money in the bank."

More Atera pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Educational Organization

11%

Performing Arts

Comms Service Provider

Outsourcing Company

Printing Company

14%

Sports Company

14%

Real Estate/Law Firm

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14

No data available

Questions from the Community

What is your experience regarding pricing and costs for Atera?

The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...

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What needs improvement with Atera?

See all answers

What is your primary use case for Atera?

We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...

See all answers

What needs improvement with Gremlin Reliability Management Platform?

I think that it will be important to have resources to perform self-directed studies on Gremlin Reliability Management Platform as an improvement. There is a small and fast and simple certification...

See all answers

What is your primary use case for Gremlin Reliability Management Platform?

My main use case for Gremlin Reliability Management Platform is chaos testing. I take my infrastructure and then I sabotage some things to see how they reach the goal. I try network or infrastructu...

See all answers

What advice do you have for others considering Gremlin Reliability Management Platform?

The main advice I would give to others looking into using Gremlin Reliability Management Platform would be to study it. Do not be shy to fail. Test everything and do lab architectures to test. It i...

See all answers

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Product Reports

Buyer's Guide

Atera

March 2026

Download Atera product report

Buyer's Guide

Gremlin Reliability Management Platform

March 2026

Gremlin Reliability Management Platform report

Download Gremlin Reliability Management Platform product report

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

Gremlin Reliability Management Platform empowers organizations to proactively identify and mitigate potential failures. It enhances system resilience through controlled chaos engineering, aiding tech teams in delivering reliable services.

Designed for tech-savvy users, Gremlin enables teams to implement chaos engineering effectively to ensure system reliability. It offers precise control over variables, allowing teams to simulate real-world scenarios and fortify system operations. Gremlin plays a strategic role in preventing downtime and maintaining optimal service delivery through a suite of advanced tools tailored for IT infrastructure.

What are the most important features of Gremlin?

Attack Library: Offers diverse failure scenarios for comprehensive testing.
Security Control: Ensures safe execution of tests with access restrictions.
Detailed Reporting: Provides insights into system weaknesses and improvements.
API Access: Facilitates automation and integration with existing systems.

What benefits should users look for in reviews?

Increased Uptime: Improved system availability through proactive testing.
Cost Efficiency: Reduced need for corrective measures post-failure.
Team Collaboration: Enhances coordination among IT and operations teams.
Product Reliability: More robust and reliable service delivery to clients.

In industries such as e-commerce, finance, and healthcare, Gremlin helps maintain service reliability by identifying vulnerabilities before they affect operations. IT teams can simulate stress tests specific to their industry, ensuring systems are resilient against potential threats, enhancing customer satisfaction, and securing business continuity.

Gremlin

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Information Not Available

Buyer's Guide

Atera vs. Gremlin Reliability Management Platform

March 2026

Free Report: Atera vs. Gremlin Reliability Management Platform

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