Executive SummaryUpdated on Nov 3, 2024
Clarity SM and Atera compete in the service management software market. Atera has a slight advantage in terms of ease of deployment and scalability, making it more appealing for businesses looking for immediate and flexible solutions.
Features: Clarity SM provides extensive service management capabilities including customizability, comprehensive SLM reporting, and integration flexibility. Its strength lies in its integrated nature and customizable features. Atera excels in remote monitoring and management with cross-platform capabilities and automation tools. It offers straightforward setups with robust remote capabilities.
Room for Improvement: Clarity SM struggles with scaling and user interface updates, often requiring significant investments for integration. It faces challenges with complexity and outdated interfaces. Atera has limitations in mobile features and more advanced network monitoring but is actively improving these issues as it focuses on increasing its functionalities to accommodate modern-day demands.
Ease of Deployment and Customer Service: Clarity SM is predominantly used on-premises, which might limit flexibility compared to Atera’s public cloud options. Clarity SM suffers more in terms of responsiveness and resolution time. Atera offers more flexibility with deployment options and has garnered positive feedback for being user-friendly with faster response times.
Pricing and ROI: Clarity SM's cost can be prohibitive for small to mid-sized companies due to its complex licensing model and high initial investments, though it offers comprehensive features. Atera provides a more predictable pricing model charged per technician, which includes unlimited devices and supports affordable scalability, presenting a clearer ROI for startups or smaller businesses.
To learn more, read our detailed
Atera vs. Clarity SM Report (Updated: July 2025).
