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ArcSight Enterprise Security Manager (ESM) vs Sumo Logic Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.9
ArcSight ESM can offer high ROI through threat detection, compliance, audits, and brand protection despite its costs and implementation challenges.
Sentiment score
7.6
Sumo Logic Security improves troubleshooting and operational efficiency, with users finding ROI generally justifies its continued use.
 

Customer Service

Sentiment score
5.7
ArcSight ESM customer service is mixed, with efficient initial responses but inconsistent, often slow technical support causing dissatisfaction.
Sentiment score
7.4
Sumo Logic Security's support is responsive and helpful but can occasionally delay up to 48 hours; no phone support mentioned.
If I raise a P1 or P0 ticket, the response time is often delayed by four to eight hours.
They have a response time of forty-eight hours, which is not instant support.
 

Scalability Issues

Sentiment score
7.1
ArcSight ESM offers scalability and cloud support but faces high costs and EPS licensing challenges for growing event volumes.
Sentiment score
8.1
Sumo Logic Security offers scalable, cloud-based solutions praised for integration, performance, and flexibility across diverse infrastructures, with positive user feedback.
It lacks some capabilities compared to other tools available in the market.
The tool has high scalability because everything is based in the cloud.
 

Stability Issues

Sentiment score
7.1
ArcSight ESM is stable with configuration efforts, though deployment challenges and occasional issues arise under high-load conditions.
Sentiment score
8.1
Sumo Logic Security is highly praised for stability, reliability, and maintaining performance under load, with minimal latency issues.
The stability of ArcSight Enterprise Security Manager (ESM) is not very robust.
If there are many records, the system may stop or the UI may become unresponsive.
 

Room For Improvement

ArcSight ESM needs interface updates, better integration, improved performance, reporting, scaling, error handling, and enhanced technical support.
Sumo Logic Security faces challenges in performance, automation, support, API integration, and high costs, needing improvements across multiple areas.
The integration aspect of ArcSight Enterprise Security Manager (ESM) needs improvement.
This is crucial to sell to the government and financial sectors as they require data retention within each country.
The correlation rules and log mapping are not as mature compared to other SIM tools like Splunk.
 

Setup Cost

ArcSight ESM is costly but justifiable, with pricing based on EPS, scalable features, and possible bulk discounts.
Sumo Logic Security users find AWS Marketplace simplifies billing and offers a competitive, cost-effective pricing structure despite scalability concerns.
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools.
This makes it more cost-effective because other solutions often include a third element in their pricing.
 

Valuable Features

ArcSight ESM offers seamless integration, scalability, customizable features, real-time monitoring, and extensive analytics for effective threat detection and response.
Sumo Logic Security offers robust threat intelligence, real-time observability, and seamless integrations, making it essential for SecOps teams.
The ability to interpret data is highly valued.
If we cannot find the data in other tools, like email security or NDR, we can fetch those logs in the Log Analytics platform of Sumo Logic.
Sumo Logic Security offers a single dashboard and customization, which are the most valuable features.
 

Categories and Ranking

ArcSight Enterprise Securit...
Ranking in Security Information and Event Management (SIEM)
21st
Average Rating
7.8
Reviews Sentiment
7.5
Number of Reviews
97
Ranking in other categories
No ranking in other categories
Sumo Logic Security
Ranking in Security Information and Event Management (SIEM)
36th
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
20
Ranking in other categories
Log Management (46th), Security Orchestration Automation and Response (SOAR) (20th)
 

Mindshare comparison

As of June 2025, in the Security Information and Event Management (SIEM) category, the mindshare of ArcSight Enterprise Security Manager (ESM) is 1.1%, down from 1.5% compared to the previous year. The mindshare of Sumo Logic Security is 1.0%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM)
 

Featured Reviews

Gaurav Ranade - PeerSpot reviewer
Excels at performing regression and correlation on the data
ArcSight is a legacy technology, and many customers want AI-powered technologies integrated with it. That hasn't been done yet, but ArcSight needs to catch up with the newer solutions and technologies available in the market. It can't just rely on the legacy technology from 2010 or 2012. You can't run that in 2024. It's a legacy technology with its own limitations. Customers often face issues that other software or newer solutions can resolve easily. That's the main challenge we face from customers right now. So, the only concerns are that AI needs to be integrated and scalability improved. Those are the main areas to be improved.
WilsonAitan - PeerSpot reviewer
Offers a single dashboard with customizable features and a cost-effective pricing structure
Sumo Logic Security offers a single dashboard and customization, which are the most valuable features. Additionally, it has a cost-effective structure because it is based on data storage and the number of scans, rather than uploading data. This cost model impacts the customers positively by offering a more straightforward pricing structure.
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Use our free recommendation engine to learn which Security Information and Event Management (SIEM) solutions are best for your needs.
856,873 professionals have used our research since 2012.
 

Comparison Review

VS
Jun 28, 2015
Qradar vs. ArcSight
Continuing with the SIEM posts we have done at Infosecnirvana, this post is a Head to head comparison of the two Industry leading SIEM products in the market – HP ArcSight and IBM QRadar Both the products have consistently been in the Gartner Leaders Quadrant. Both HP and IBM took over niche SIEM…
 

Top Industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
15%
Manufacturing Company
8%
Government
7%
Computer Software Company
15%
Financial Services Firm
11%
Government
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is the best SIEM tool for a mid-sized financial services firm: Arcsight or Securonix?
In my market, a lot of financial companies had or have an ArcSight installation. Just because in former times it was pretty good. Now a lot of them are looking for a more effective solution due to ...
What do you like most about ArcSight Enterprise Security Manager (ESM)?
We utilize ArcSight ESM for real-time threat detection in our organization. We have custom rules that we've developed on top of the WAN services, along with scheduled licensing activities.
What is your experience regarding pricing and costs for ArcSight Enterprise Security Manager (ESM)?
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools. It is worth the investment if you are considering the cost.
What do you like most about Sumo Logic Security?
Sumo Logic Security is a good solution for searching the logs and identifying the issues.
What is your experience regarding pricing and costs for Sumo Logic Security?
The pricing structure for Sumo Logic Security is based on two elements: data storage and the number of scans. This makes it more cost-effective because other solutions often include a third element...
What needs improvement with Sumo Logic Security?
In terms of improvement, feedback indicates there is a need for a local data center in my country. This is crucial to sell to the government and financial sectors as they require data retention wit...
 

Also Known As

Micro Focus ArcSight, HPE ArcSight, ArcSight
No data available
 

Overview

 

Sample Customers

Lake Health, U.S. Department of Health and Human Services, Bank AlJazira, Banca Intesa, and Obrela.
Information Not Available
Find out what your peers are saying about ArcSight Enterprise Security Manager (ESM) vs. Sumo Logic Security and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.