We performed a comparison between ArcSight ESM and Microsoft Sentinel based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: ArcSight ESM is praised for its well-designed dashboard, real-time reporting, and threat intelligence capabilities that leverage AI and correlation tools. Users also like ArcSight’s seamless integration and effortless management. Microsoft Sentinel effectively identifies threats and integrates seamlessly with other Microsoft solutions. ArcSight ESM users have recommended improvements in training, speed, and data administration. Microsoft Sentinel could benefit from simplifying documentation, enhancing collaboration with security vendors, and improving data ingestion. Users also want more robust threat intelligence and UEBA features.
Service and Support: Some ArcSight ESM users have found the support to be responsive and helpful, while others have faced issues with slow response times and a lack of expertise. Some users praised Microsoft’s quick response times and expertise, while others experienced challenges and support delays.
Ease of Deployment: Some said that ArcSight ESM is straightforward to set up, while others noted that integration with other systems can be challenging and requires specialized knowledge. Some users said that deploying Microsoft Sentinel is straightforward, while others consider it to be moderately complex.
Pricing: Users consider the pricing of ArcSight ESM to be reasonable and affordable. Microsoft Sentinel charges customers based on data usage, and it can be expensive for users who need to ingest data from non-cloud sources.
ROI: ArcSight ESM delivers an ROI by helping clients achieve compliance objectives and prevent incidents. Some Sentinel users have seen cost savings, while others have not experienced any financial benefits.
Comparison Results: Our users prefer Microsoft Sentinel over ArcSight Enterprise Security Manager (ESM) due to its straightforward setup process, effective threat detection, and smooth integration with multiple platforms. Users also value its consolidated view of security incidents.
"The most valuable features of ArcSight ESM are ease of use and readily usable components."
"The product is quite mature. It's been around for a long time."
"ArcSight gives us better visibility into threats that were unknown earlier."
"The out-of-the-box rules that help us configure functioning rules within the environment are valuable."
"We utilize ArcSight ESM for real-time threat detection in our organization. We have custom rules that we've developed on top of the WAN services, along with scheduled licensing activities."
"ArcSight Enterprise Security Manager (ESM) works perfectly. It's a stable and scalable product."
"The correlation feature is good."
"SmartConnector: Normalization parses raw logs and converts them into CEF (common event format). This is the core of the product."
"The most valuable features are its threat handling and detection. It's a powerful tool because it's based on machine learning and on the behavior of malware."
"It is always correlating to IOCs for normal attacks, using Azure-related resources. For example, if any illegitimate IP starts unusual activity on our Azure firewall, then it automatically generates an alarm for us."
"It's easy to use. It's a very good product. It can easily ingest data from anywhere. It has an easily understandable language to perform actions."
"The automation feature is valuable."
"Sentinel is a SIEM and SOAR tool, so its automation is the best feature; we can reduce human interaction, freeing up our human resources."
"The AI and ML of Azure Sentinel are valuable. We can use machine learning models at the tenant level and within Office 365 and Microsoft stack. We don't need to depend upon any other connectors. It automatically provisions the native Microsoft products."
"The main benefit is the ease of integration."
"Sentinel is a Microsoft product, so they provide very robust use cases and analytic groups, which are very beneficial for the security team. I also like the ability to integrate data sources into the software for on-premise and cloud-based solutions."
"In certain cases, this product does have false positives, which the company should work on."
"We would like the ability to easily identify either unused resources or those that are being used sub-optimally."
"The roadmap is not clear."
"The correlation engine effectively connects different events, significantly improving our detection reach. However, limitations exist with non-default alerts, where additional costs arise for integration."
"The first limitation is with the ArcSight Data Storage Manager (ADSM). ArcSight's total capacity is currently capped at 12 TB. This becomes an issue if a customer needs a longer real-time data retention period, such as exceeding 90 days or reaching a year or even ten months. Increasing the disk space beyond 12 TB is not currently possible."
"Sometimes, it takes ages to get an issue resolved. I have ArcSight experience, so I normally try to fix things on my own or find a workaround, but it's tough to get support when I need it."
"The analytics feature is not reliable and needs improvement for more detailed analysis."
"It is quite complex and could use a better UI. So the improvement would be a simplification. It is pretty complicated to use. The architecture is not complex but the setup and use are."
"Sentinel could improve its ticketing and management. A few customers I have worked with liked to take the data created in Sentinel. You can make some basic efforts around that, but the customers wanted to push it to a third-party system so they could set up a proper ticketing management system, like ServiceNow, Jira, etc."
"Some of the data connectors are outdated, at least the ones that utilize Linux machines for log forwarding. I believe that Microsoft is already working on improving this."
"If Azure Sentinel had the ability to ingest Azure services from different tenants into another tenant that was hosting Azure Sentinel, and not lose any metadata, that would be a huge benefit to a lot of companies."
"Improvement-wise, I would like to see more integration with third-party solutions or old-school antivirus products that have some kind of logging capability. I wouldn't mind having that exposed within Sentinel. We do have situations where certain companies have bought licensing or have made an investment in a product, and that product will be there for the next two or three years. To be able to view information from those legacy products would be great. We can then better leverage the Sentinel solution and its capabilities."
"The playbook is a bit difficult and could be improved."
"Sometimes, it is hard for us to estimate the costs of Microsoft Sentinel."
"Microsoft Sentinel is relatively expensive, and its cost should be improved."
"If their UI was a bit more streamlined and easy to find when I need it, then that would be a great improvement."
More ArcSight Enterprise Security Manager (ESM) Pricing and Cost Advice →
ArcSight Enterprise Security Manager (ESM) is ranked 12th in Security Information and Event Management (SIEM) with 93 reviews while Microsoft Sentinel is ranked 1st in Security Information and Event Management (SIEM) with 85 reviews. ArcSight Enterprise Security Manager (ESM) is rated 7.8, while Microsoft Sentinel is rated 8.2. The top reviewer of ArcSight Enterprise Security Manager (ESM) writes "Allows for monitoring logs according to industry standards within ESM but has a total capacity capped at 12 TB, limiting real-time data retention periods". On the other hand, the top reviewer of Microsoft Sentinel writes "Gives a comprehensive and holistic view of the ecosystem and improves visibility and the ability to respond". ArcSight Enterprise Security Manager (ESM) is most compared with Splunk Enterprise Security, ArcSight Intelligence, Trellix ESM, IBM Security QRadar and LogRhythm SIEM, whereas Microsoft Sentinel is most compared with AWS Security Hub, IBM Security QRadar, Microsoft Defender for Cloud, Splunk Enterprise Security and Elastic Security. See our ArcSight Enterprise Security Manager (ESM) vs. Microsoft Sentinel report.
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We monitor all Security Information and Event Management (SIEM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
