Apptivo vs Dynamics 365 Sales comparison

Apptivo and Microsoft are both solutions in the CRM category. Apptivo is ranked #94, while Microsoft is ranked #13 with an average rating of 8.5. Apptivo holds a 0.1% mindshare in CRM, compared to Microsoft’s 0.4% mindshare. Additionally, 100% of Apptivo users are willing to recommend the solution, compared to 100% of Microsoft users who would recommend it.

Apptivo

Read 1 Apptivo review

93 Views
18 Comparison Views

100% willing to recommend

Dynamics 365 Sales

Read 15 Dynamics 365 Sales reviews

208 Views
85 Comparison Views

100% willing to recommend

Apptivo

Dynamics 365 Sales

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Apptivo and Dynamics 365 Sales based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: June 2025).

Buyer's Guide

CRM

June 2025

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Helped 858,038 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Apptivo

Ranking in CRM

94th

Average Rating

9.0

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

Business Management Software (16th)

Dynamics 365 Sales

Ranking in CRM

13th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the CRM category, the mindshare of Apptivo is 0.1%, down from 0.1% compared to the previous year. The mindshare of Dynamics 365 Sales is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

RaguramanVR

Managing Director at Syncro Design

User-friendly, customizable, and very affordable

Because of Apptivo's capabilities, lead conversion has happened very effectively. There is no spillage with lead tracking. We ensure that every lead is followed up. If any of those are not converted, we use the platform to engage with them again after about six months. We try to convert as many as possible, and that has been possible because of the CRM.

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IlyasAhmad

Manager IT infrastrcture at Sapphire Group

A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms

The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's very customizable and very friendly. I could tailor it to my business."

"The AI provides insights about the customer."

"It integrates well with other Microsoft products, enhancing sales workflow."

"Dynamics 365 Sales assists in streamlining the sales cycle by reducing it by 30%."

"Dynamics 365 Sales offers robust integration capabilities with third-party tools, complemented by our in-house developed applications. We've tailored our pricing within Dynamics 365 to suit our specific needs, collaborating closely with our teams for its development. Leveraging Azure and Microsoft Office 365 integration, Dynamics 365 becomes even more powerful."

"Dynamics 365 Sales is a stable solution with good documentation."

"The most valuable features of Dynamics 365 Sales for us are the standard functional power platform applications for business processes."

"It stands out as an exceptional choice for businesses seeking a comprehensive ERP solution that offers a range of features, including finance, payroll, and HR modules, making it more than just a retail tool."

"Microsoft 365, in its entirety, provides a collaborative environment that allows me to connect to multiple tools, including email, drive, and cloud hosting folders."

More Dynamics 365 Sales pros

Cons

"Its integrations could be better. The UI/UX could also be better, but that is not essential for us."

"At the start of the project, we made this mistake by relying on Power Automate. We discovered latency issues and problems related to the limits exist."

"The solution needs an improved connection to AI."

"There's room for improvement in the pricing models."

"It's very structured, and the out-of-the-box functionality is very limited, meaning you have to do a lot of customizations."

"I have not noticed anything that I would recommend for improvement so far."

"However, having more dashboards and customizable templates, specifically tailored for sales in Dynamics 365, would enhance its usability even further. Being able to create custom dashboards would be particularly beneficial."

"The pricing must be improved."

"An area for improvement is the integration with WhatsApp. Currently, it is available only through a third party, which incurs additional costs."

More Dynamics 365 Sales cons

Pricing and Cost Advice

"It's very affordable. As a small business, it's very affordable for me. They're giving it to us at $10 a user, which is very comfortable. I would rate it a 10 out of 10 in terms of price. If we wanted to get some implementation and support from them, they had some pricing, but we didn't want that. We said that we'll set it up ourselves."

"The pricing is challenging, which is particularly relevant for countries like Pakistan and others with limited budgets."

"Dynamics 365 Sales operates on an annual licensing basis."

"The cost of the solution is very similar to that of other solutions like Salesforce CRM."

"The platform is expensive."

"Dynamics 365 Sales' pricing is in the middle. It's not expensive like SAP and Oracle."

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Dynamics 365 Sales?

It integrates well with other Microsoft products, enhancing sales workflow.

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What needs improvement with Dynamics 365 Sales?

This is my opinion about Microsoft: their products are good, but they put substantial investment in sales to show it is a good product. However, when you try to access the documentation, it is high...

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What is your primary use case for Dynamics 365 Sales?

I am trying to compare solutions for one of my customers. I am already dealing with something by Microsoft, as my customer is using Azure. It is a scenario of cost reduction, so I'm trying to find ...

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Comparisons

No data available

Microsoft Dynamics 365 Customer Service vs Dynamics 365 Sales

Compared 100% of the time

More Dynamics 365 Sales Competitors

Product Reports

Buyer's Guide

CRM

June 2025

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Buyer's Guide

Dynamics 365 Sales

June 2025

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Overview

A simple online CRM system to store contacts, reminders, files, and communication history. If your business grows and you need more apps, feel free to add them from the App Store at anytime.

Apptivo

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?

Lead Management: Simplifies tracking and organizing potential sales opportunities.
Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
Customization Options: Allows for tailored solutions to meet business processes.
Third-party Integration: Connects with external apps to streamline operations.
Power Platform Compatibility: Enhances development and functionality.

What benefits should users expect from Dynamics 365 Sales?

Increased Productivity: Enhances efficiency with streamlined workflows and tools.
Enhanced Visibility: Provides comprehensive insights into sales activities.
Reliable Performance: Offers stability with robust platform support.
Cost-effectiveness: Flexible pricing options cater to varying business needs.
Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: June 2025.

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