Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms.
The Appian Intelligent Contact Center makes it easy for organizations to build next generation contact center applications integrating AI, RPA, and BPM to provide concierge-level customer experience, make every agent a rockstar, and deliver unmatched business impact and efficiency.
Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and unplanned local holidays. Pointel Dynamic Contact Center Manager (DCCM) empowers multi-site contact center operations teams to rapidly and safely respond to such challenges.
With a browser-based interface, operators can easily change parameters such as routing, load distribution, agent queues and skills to meet Service Level Agreement (SLA) objectives and optimize the customer experience.
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