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Amazon CloudWatch vs OpenText Business Process Monitoring comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon CloudWatch
Ranking in Application Performance Monitoring (APM) and Observability
14th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
48
Ranking in other categories
Log Management (13th), Cloud Monitoring Software (13th)
OpenText Business Process M...
Ranking in Application Performance Monitoring (APM) and Observability
44th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Amazon CloudWatch is 1.2%, down from 1.6% compared to the previous year. The mindshare of OpenText Business Process Monitoring is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Amazon CloudWatch1.2%
OpenText Business Process Monitoring0.5%
Other98.3%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Azam S M - PeerSpot reviewer
Infrastructure Lead at Danat Fz LLC
Has provided reliable monitoring and alerting through extensive metric tracking and dashboard configuration
Amazon CloudWatch itself provides a lot of data. However, for visualization, we need to use third-party tools. We are in a process of integrating Grafana, Loki, and Prometheus to have better visualization on Amazon CloudWatch. We are also integrating Grafana with the application itself to get the application data and logs. Alternatively, there is AWS Kinesis and Glue where you can scrape the logs and have visualization, but a more easy option is Grafana. If you want to get a proper visual representation to see what is happening, then you need to integrate a third-party tool. Amazon CloudWatch has all the data, but to see what is happening, you need some third-party tool.
Aphiwat Leetavorn. - PeerSpot reviewer
CTO at Marco Technology
Proactive monitoring boosts system reliability but requires improved protocol support and script customization
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's stable, the performance is good, it's reliable, there are no bugs or glitches, and it doesn't crash or freeze."
"The tool's UI is good. One can scroll through the logs very easily."
"Our project involved processing billions of records and performance expectancy was 99% which is pretty impressive."
"You can automate actions or use AWS functionalities like auto-scaling, where you can configure the metrics to add more nodes if the threshold is exceeded."
"The most valuable features of Amazon CloudWatch are metrics, dashboards, alarms, logs, events, logs insight, and application insights."
"It is very easy to use; as a monitoring tool, whenever your system experiences issues, it will notify you and is directly linked to your service."
"It's a very simple logging system."
"The tool enables live monitoring."
"Product allows business analysts to create the application with very little software development time needed."
"The solution is very good at showing users ways to use a user action on a website and to see the performance."
"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."
"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."
"Ability to monitor multiple application protocols."
"What I find most valuable is that it has synthetic monitoring that you can run from different geographies and identify, as it’s more proactive monitoring than reactive monitoring, so it'll alert customers before they find out things are not working, and proactive monitoring is very helpful to most of our customers."
"The stability has been very good over the years."
"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."
 

Cons

"Another area for improvement in Amazon CloudWatch is that it's slow in terms of log streaming; it requires an entire twenty-four hours for scanning, rather than just one hour."
"Incorporating a straightforward method or a plug-and-play solution for integrating these databases with our systems, facilitating smooth data transfer, and enabling the creation of dashboards for monitoring and analysis would be beneficial."
"The pricing model can get very expensive as the project's scope grows."
"CloudWatch's scalability could be improved."
"The solution should provide human-readable metrics."
"Some of our customers want to use Kubernetes to monitor their CICD flow but Amazon CloudWatch does not support it. We need to use another solution, such as Datadog or Dynatrace has the needed capability."
"The integration with third-party tools must be made easier."
"I think the machine learning aspect of it probably does help because machine learning is not really machine learning."
"The product has been discontinued."
"Support has experienced high turnover recently due to HP acqusition of the former Mercury Interactive product."
"The solution should offer better integration with other tools from a service management perspective."
"It doesn't have SNMP, the standard communication protocol for sending alerts."
"Customer support is pretty average and can use some improvement."
"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."
"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."
"Product documentation is lacking, and sometimes, incorrect."
 

Pricing and Cost Advice

"What's were using is the free service of Amazon CloudWatch, so they're not charging us. As for hidden fees, we're not aware of them because we're using what our clients provided us."
"Amazon CloudWatch is a cheap solution."
"The pricing is average."
"It is a free-of-charge service."
"The price is okay for me."
"The pricing model is pay-as-you-go so you have to be mindful of usage to manage costs."
"I consider it as a medium-priced solution."
"The pricing can be considered reasonable, especially when already operating on a cloud platform."
"On a three-year license package, it was a good deal."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
9%
Computer Software Company
8%
Transportation Company
8%
Performing Arts
11%
Financial Services Firm
8%
Manufacturing Company
8%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise9
Large Enterprise24
No data available
 

Questions from the Community

What needs improvement with Amazon CloudWatch?
Amazon CloudWatch itself provides a lot of data. However, for visualization, we need to use third-party tools. We are in a process of integrating Grafana, Loki, and Prometheus to have better visual...
What is your primary use case for Amazon CloudWatch?
Amazon CloudWatch is a very small service that AWS provides. It is a monitoring service for applications within the AWS cloud, and we can integrate external applications using the APIs or SDK. The ...
What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?
I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.
What needs improvement with Micro Focus Business Process Monitor?
Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive requ...
What is your primary use case for Micro Focus Business Process Monitor?
The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...
 

Also Known As

No data available
Micro Focus Business Process Monitor, HPE Business Process Monitor
 

Overview

 

Sample Customers

AirAsia, Airbnb, Aircel, APUS, Avazu, Casa & Video, Futbol Club Barcelona (FCBarcelona), National Taiwan University, redBus
United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service
Find out what your peers are saying about Amazon CloudWatch vs. OpenText Business Process Monitoring and other solutions. Updated: March 2026.
885,311 professionals have used our research since 2012.