AlertMedia vs OnSolve Platform for Critical Event Management comparison

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Executive Summary
Executive Summary
Updated on Jul 18, 2023

We compared AlertMedia and OnSolve Platform for Critical Event Management based on users' reviews in five categories. We reviewed all of the data and you can find the conclusion below.

  • Features: AlertMedia offers multi-channel communication, real-time reporting, and convenient mobile app accessibility. The OnSolve Platform for Critical Event Management stands out for its mass notification capabilities, seamless integration with different communication channels, and the ability to monitor events in real time. AlertMedia should focus on enhancing its user interface, mobile application, reporting and data analysis features, integration with other platforms, and customer support provisions. OnSolve Platform users requested better integration and reporting features.

  • Service and Support: AlertMedia's customer service is also commended for being responsive, knowledgeable, and open to feedback. OnSolve Platform users found the support teams to be knowledgeable, helpful, and responsive.

  • Ease of Deployment: AlertMedia is praised for its hassle-free setup, with clear instructions and customer support available. Users said OnSolve Platform is easy to deploy thanks to the solution’s clear documentation and OnSolve’s helpful support.

  • Pricing: AlertMedia's pricing is based on factors such as features and functionality. The cost of OnSolve Platform varies depending on the customer’s size and support license. To obtain specific information, it is recommended to visit the product's website or reach out to the sales team.

  • ROI: The potential return on investment for the OnSolve Platform for Critical Event Management and AlertMedia may vary. Refer to user feedback and real-life examples to gain a complete understanding of their potential ROI.

Comparison Results: AlertMedia reliably sends simultaneous alerts across multiple channels, and the setup is hassle-free. However, reviews say that the platform could improve its analytics and the interface could be more intuitive. OnSolve Platform offers real-time event monitoring and reliable support, but users say it could improve integration and reporting.
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Also Known As
Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert
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OnSolve
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Overview

AlertMedia is the fastest-growing emergency communications company in the world, disrupting the industry with a more user-centric solution. The company offers a modern and intuitive emergency communication software with fully integrated threat warnings and employee safety monitoring. Our mission is to enable organizations of any size to improve safety and business outcomes during critical events through rapid identification of threats and fast, reliable communication to impacted audiences, anywhere in the world. Our communication software is central to an organization’s emergency preparedness plan for any emergency or business-critical event such as severe weather, fire, active shooters, office closures, IT outages, or urgent shift scheduling, as well as lone worker or business traveler safety.

The company delivers on its customer-centric promise with an unparalleled experience in-product and through our dedicated, 1:1 support model, and immediate responsiveness 24/7.
Headquartered in Austin, TX, AlertMedia is trusted by thousands of customers in over 100 countries—including DHL, British Petroleum, SurveyMonkey, and Walmart—to keep their people safe and connected any time, anywhere.


FREQUENTLY ASKED QUESTIONS

Who are the main user groups of this service?

AlertMedia has prioritized ease of use and scalability to deliver an unbeatable experience for any user in organizations across industries, ranging from small businesses to Fortune 500 companies. We primarily serve private-sector businesses including leaders in healthcare, manufacturing, retail, real estate, business services, energy & oil, technology, and non-profit.

What is this service generally used for?

AlertMedia offers a more intuitive emergency communication software that is used to automate threat monitoring and streamline sending fast, reliable, multi-channel notifications to impacted audiences, anywhere in the world.

What platforms does this service support?

AlertMedia is a cloud-based SaaS platform offering an intuitive desktop experience available in all browsers in addition to full-featured native Android and iOS mobile apps.

What are some applications this service is commonly used in tandem with?

Human Resources Information Systems (HRIS), Business Continuity Management & Planning Software (BCM), IT Incident/Monitoring Systems

Does this service integrate with any other apps?

Human Capital Management Software (HCM), Active Directory

Does this service offer an API?

AlertMedia offers access to our entire crisis communication platform via our RESTful API. You can deploy custom communication frameworks, or integrate our communication technology directly with software in your technology ecosystem.

Does this service offer guides, tutorials, and or customer support?

AlertMedia provides all customers with a dedicated customer success manager and 24/7 support at no additional cost. These technical experts provide support through implementation and beyond. You will also have access to an online support center, training videos, communication templates, launch tools, and more.

The OnSolve Platform for Critical Event Management is a comprehensive solution designed to help organizations effectively manage critical events. Its primary use case is to provide real-time situational awareness, enabling organizations to proactively respond to and mitigate potential threats.

The platform offers a range of valuable functionality, including event monitoring, alerting, and incident management. It aggregates data from various sources, such as social media, weather updates, and internal systems, to provide a holistic view of the current situation. This allows organizations to quickly assess the impact of an event and take appropriate actions.

The platform also enables automated alerting and notification, ensuring timely dissemination of critical information to relevant stakeholders. It supports multi-channel communication, including SMS, voice calls, emails, and mobile app notifications, to reach individuals across different devices and locations. This helps organizations rapidly communicate with employees, customers, and other key stakeholders during emergencies.

Furthermore, the platform facilitates incident management by providing tools for task assignment, collaboration, and tracking. It allows organizations to create response plans, allocate resources, and monitor progress in real-time. This streamlines the incident response process, leading to faster resolution and reduced impact on operations.

Sample Customers
DHL, BP, Kellogg's, AT&T, BP, Greyhound, Samsung, L3 Communications, Stop&Shop, SurveyMonkey
Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group
Top Industries
VISITORS READING REVIEWS
Financial Services Firm12%
Computer Software Company12%
Healthcare Company8%
Manufacturing Company8%
VISITORS READING REVIEWS
Financial Services Firm14%
Government13%
Healthcare Company9%
Manufacturing Company7%
Company Size
VISITORS READING REVIEWS
Small Business27%
Midsize Enterprise17%
Large Enterprise56%
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise15%
Large Enterprise70%

AlertMedia is ranked 3rd in Mass Notification Software while OnSolve Platform for Critical Event Management is ranked 2nd in Mass Notification Software. AlertMedia is rated 0.0, while OnSolve Platform for Critical Event Management is rated 6.0. On the other hand, the top reviewer of OnSolve Platform for Critical Event Management writes "Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated". AlertMedia is most compared with Everbridge Mass Notification, Alertus Mass Notification and Rave Alert, whereas OnSolve Platform for Critical Event Management is most compared with Everbridge Mass Notification, Everbridge IT Alerting, PagerDuty Operations Cloud, Rave Alert and xMatters .

See our list of best Mass Notification Software vendors and best Critical Event Management (CEM) vendors.

We monitor all Mass Notification Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.