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Alemba Service Manager vs BMC Helix Platform comparison

Alemba and BMC are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #27, while BMC is ranked #23 with an average rating of 7.0. Alemba holds a 0.8% mindshare in ISM, compared to BMC’s 0.4% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 100% of BMC users who would recommend it.
Alemba Service Manager
Read 3 Alemba Service Manager reviews
  • 364 Views
  • 182 Comparison Views
100% willing to recommend
BMC Helix Platform
Read 3 BMC Helix Platform reviews
  • 113 Views
  • 28 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Alemba Service Manager and BMC Helix Platform based on real PeerSpot user reviews.

Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed Alemba Service Manager vs. BMC Helix Platform Report (Updated: June 2025).
Buyer's Guide
Alemba Service Manager vs. BMC Helix Platform
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alemba Service Manager
Ranking in IT Service Management (ITSM)
27th
Average Rating
7.4
Reviews Sentiment
6.3
Number of Reviews
3
Ranking in other categories
No ranking in other categories
BMC Helix Platform
Ranking in IT Service Management (ITSM)
23rd
Average Rating
7.0
Reviews Sentiment
6.4
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 0.8%, down from 0.9% compared to the previous year. The mindshare of BMC Helix Platform is 0.4%. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

reviewer1099623 - PeerSpot reviewer
Fulfills all IT management needs, simple setup, but could be more user-friendly
Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.
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MohammedOmer - PeerSpot reviewer
Complies with industry standards but needs easier setup and better navigation
It depends on the tier level - for the front-end users, BMC Helix Platform is easy with minimal training required. For mid-tier and back-end, training is required as the product is vast and has many different capabilities that need to be learned to extend those capabilities into other platforms. The licensing should be simplified. The functionality of the product is divided into many versions, and offerings are not bundled. We have to obtain different modules, and that complexity can be standardized. The website doesn't have much information about offerings until you engage with them. More information should be clearly mentioned on their website and product sites regarding licensing. Product features and capabilities shown in their marketing materials are limited. Their PDFs focus heavily on TrueSight but don't emphasize outcomes and real offerings of features for ITSM or line of business service requests. They can provide template-based solutions for departments as functionality remains similar throughout different business verticals. Out-of-the-box offerings for service requests and catalogs for HR and admin departments could help expedite implementation and gain more momentum and trust from the market.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Incident Management is the most valuable feature of the solution."
"The workflow is very good, as well as customizable."
"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"BMC Helix Platform helps in digital transformation and internal workflows and processes being adopted from different departments in line of businesses."
"The BMC Helix Platform is perfect."
"The most valuable features of BMC Helix Platform for service delivery include Helix GPT, which uses AI and GPT within the enterprise service management space."
 

Cons

"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"The product should improve its ability to integrate with third-party tools."
"The reporting needs to be improved."
"We faced some stability issues with BMC Helix Platform's cloud version. Services and integration to AD weren't working properly at times."
"The cost of BMC Helix is very high, with an estimation of not less than $100,000 making it difficult for us to adopt the platform fully."
"To improve BMC Helix Platform, they could enhance the mobile experience."
 

Pricing and Cost Advice

"The product is much cheaper than ServiceNow."
"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."
"Regarding the cost, it's not expensive for enterprises but can be costly for small to medium-sized businesses. I recommend implementing a pricing model tailored for small to medium businesses to attract a larger customer base. Approximately, the license cost is around sixty dollars per month."
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Top Industries

By visitors reading reviews
Government
22%
Computer Software Company
16%
Non Profit
11%
Energy/Utilities Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

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Earn 20 points
What is your experience regarding pricing and costs for BMC Helix Platform?
In terms of cost for BMC Helix Platform, it falls in the middle range, rating about six or seven out of ten. It is less expensive compared to ServiceNow, which is very expensive.
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What is your primary use case for BMC Helix Platform?
We are migrating to BMC Helix Platform, and we are also using BMC Control-M product, Control-M. We have seen their monitoring platform but haven't decided yet whether to choose Datadog. There is a ...
See all answers
What advice do you have for others considering BMC Helix Platform?
A rating of five means it is difficult to set up. I recommend evaluating if BMC Helix Platform is really needed because it requires dedicated resources to manage. It is not suitable for non-technic...
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Comparisons

ServiceNow vs Alemba Service Manager Logo
ServiceNow vs Alemba Service Manager
Compared 56% of the time
BMC Helix ITSM vs Alemba Service Manager Logo
BMC Helix ITSM vs Alemba Service Manager
Compared 44% of the time
More Alemba Service Manager Competitors
No data available
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
June 2025
Alemba Service Manager reportDownload Alemba Service Manager product report
Buyer's Guide
IT Service Management (ITSM)
June 2025
BMC Helix Platform reportDownload BMC Helix Platform product report
 

Also Known As

vFire
No data available
 

Interactive Demo

Alemba
Demo not available
BMC
 

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba

BMC Helix Platform is an innovative, cloud-based platform that enables organizations to automate and accelerate their digital transformation initiatives. It provides a comprehensive suite of tools for building and deploying applications efficiently.

BMC Helix Platform offers a robust architecture that supports rapid application development tailored to business needs. Users can leverage its cognitive capabilities and workflows to enhance productivity while ensuring seamless integrations with existing systems. It empowers IT departments to manage processes and resources effectively, from creation to execution, facilitating efficient digital operations.

What are the key features of BMC Helix Platform?
  • Cloud-Native Architecture: Ensures scalability and flexibility in deploying applications.
  • Cognitive Automation: Integrates AI-driven insights for smarter decision-making.
  • Orchestration Capabilities: Streamlines processes across different environments and systems.
  • Seamless Integration: Connects effortlessly with major enterprise software platforms.
What benefits or ROI can evaluating users seek?
  • Cost Efficiency: Reduces operational costs through automation.
  • Enhanced Productivity: Increases efficiency by eliminating manual tasks.
  • Agility: Accelerates time-to-market with rapid development capabilities.
  • Improved Accuracy: Minimizes errors with intelligent automation features.

BMC Helix Platform caters to diverse industry requirements, offering scalable solutions for IT service management, IT operations, and business workflows. Industries such as healthcare, finance, and retail benefit from its process automation and compliance tracking functionalities, streamlining operations while adhering to industry regulations.

BMC
 

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington
Information Not Available
Buyer's Guide
Alemba Service Manager vs. BMC Helix Platform
June 2025
Free Report: Alemba Service Manager vs. BMC Helix Platform
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We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.