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Alcatel-Lucent 8600 My Instant Communicator Mobile Edition [EOL] vs NEC UNIVERGE Sphericall comparison

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alcatel-Lucent 8600 My Inst...
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
NEC UNIVERGE Sphericall
Average Rating
0.0
Number of Reviews
1
Ranking in other categories
Unified Communications (11th), IP Telephony & Unified Communications (8th), Mobile Communication Gateways (2nd)
 

Featured Reviews

it_user456219 - PeerSpot reviewer
National Sales Manager at a comms service provider with 501-1,000 employees
One of the valuable features is dial by name.
One of the valuable features is dial by name. You have the option of dialing the beginning letters of the name, if you do not know the number of your destination There are common faulty processor cards, i.e., CS-2 and GD-3. They are very sensitive to power outages and harsh environmental…
it_user422535 - PeerSpot reviewer
Co-Founder at a comms service provider with 501-1,000 employees
The capability of becoming a Web Collaboration Platform by simply adding a server and licenses empowers companies.
Staff for administering Univerge 3C are telecomms specialist, but the person who administrates Active Directory could be the one as it´s a platform that is fully software based. We have customers who started up with the product running v2 over ATM and are now based on SWA (Software Assurance) they have been migrating to the latest versions of the software, replacing some gateways from ATM to ethernet, however I believe there is no need to drop their investment. Another great feature is the unique User Centric Capability that allows IT administrator full control of the users based on their Microsoft AD credentials independently of their multiple devices (Deskphone; Smart Phone; Tablet and/or PC/Laptop). Finally, the capability of becoming a Web Collaboration Platform by simply adding a server and licenses empowers companies with the option to access to great tools for collaboration and stop spending a lot of money in travelling, training, etc.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The rate of technical support is exceptional, and the support engineers are very knowledgeable about the products."
"Another great feature is the unique User Centric Capability that allows IT administrator full control of the users based on their Microsoft AD credentials independently of their multiple devices (Deskphone; Smart Phone; Tablet and/or PC/Laptop)."
"It is as robust and stable from a few phones in one location to thousands of phones over hundreds of locations."
 

Cons

"There are common faulty processor cards, i.e., CS-2 and GD-3. They are very sensitive to power outages and harsh environmental conditions."
"Customer Service: This was a weakness in the past, and it took a few years from the acquisition of the product until now for it to become a core IP solution."
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Also Known As

8600 My Instant Communicator Mobile Edition
UNIVERGE Sphericall
 

Overview

Information not available
 

Sample Customers

Centre Hospitalier de P_ronne (CH P_ronne)
The Peninsula Shanghai, Voorhees College, Keller Williams Realty, Curve