Agiloft Service Desk Suite and ManageEngine SupportCenter Plus compete in the IT service management space. ManageEngine SupportCenter Plus is often favored for its feature-rich offerings and strong integration capabilities, appealing to users despite pricing differences.
Features: Agiloft Service Desk Suite provides advanced workflow automation, facilitating complex business processes without coding, and offers significant flexibility and adaptability to unique organizational needs. ManageEngine SupportCenter Plus delivers strong asset management, valuable reporting features, and efficient IT resource handling, with detailed insights into service operations.
Ease of Deployment and Customer Service: Agiloft Service Desk Suite is recognized for its straightforward setup with comprehensive guides and support for a seamless deployment process, offering robust customer support for tailored solutions. ManageEngine SupportCenter Plus ensures a simple on-premise and cloud deployment experience, though some feedback indicates a steeper learning curve, and its customer service sometimes lacks the personalized approach of Agiloft.
Pricing and ROI: Agiloft Service Desk Suite may involve a higher initial setup expense, yet promises considerable ROI through long-term benefits in flexibility and scalability. ManageEngine SupportCenter Plus's competitive pricing aids in achieving quick ROI with extensive built-in features, offset by potential customization costs.
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| Product | Mindshare (%) |
|---|---|
| ManageEngine SupportCenter Plus | 1.1% |
| Agiloft Service Desk Suite | 0.6% |
| Other | 98.3% |
Top rated by analysts and users
Awarded “Best Overall Value” three years in a row by Info-Tech Research Group
What we can do for you
Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.
Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.
Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.
With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.
Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.
Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.
Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.
Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.
With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.
“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly
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What Makes Us Different
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
