We performed a comparison between Agiloft Service Desk Suite and Hornbill Systems Supportworks based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Our customer service and productivity have increased in quality and quantity since using this product."
"The solution's business process flow is quite strong. Its reporting is quite good. The standard, basic ITSM functionality like call logging and call flow, for example, are areas the solution really excels in."
"We have found the documentation a bit confusing at times. This area could use some improvement."
"It's worked well for us for a significant period of time. However, we are kind-of outgrowing it at the moment. We're struggling a bit with making it meet our requirements."
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Agiloft Service Desk Suite is ranked 40th in Help Desk Software while Hornbill Systems Supportworks is ranked 35th in Help Desk Software. Agiloft Service Desk Suite is rated 9.6, while Hornbill Systems Supportworks is rated 7.0. The top reviewer of Agiloft Service Desk Suite writes "It's customizable, can be developed easily, and free, but only up to a certain number of users". On the other hand, the top reviewer of Hornbill Systems Supportworks writes "Excels in call logging and call flows but is limited in terms of scalability". Agiloft Service Desk Suite is most compared with BMC Helix ITSM, whereas Hornbill Systems Supportworks is most compared with ServiceNow. See our Agiloft Service Desk Suite vs. Hornbill Systems Supportworks report.
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