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ADP Workforce Now vs SAP SuccessFactors HCM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 10, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ADP Workforce Now
Ranking in Cloud HCM
12th
Average Rating
7.6
Reviews Sentiment
7.5
Number of Reviews
12
Ranking in other categories
Benefits Administration (7th), Talent Management (15th), HR Analytics Software (5th)
SAP SuccessFactors HCM
Ranking in Cloud HCM
14th
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Vineeth John - PeerSpot reviewer
Custom reporting tool with field grabber, easy modules for recruitment and provides numerous options for integration
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-party vendor you can integrate that way. But the only issue is that because it's complex, there needs to be some sort of system, at least on the back end, for the admins to understand what leads to what. We expect AI to improve multiple things with HR processes. The most obvious and common one would be the self-service function for employees, like a chatbot to help with FAQs. We are also building an AI tool that can possibly help managers make better talent management decisions. This tool will pull from the performance management tool, the talent profile, and the reports that we generally have to score employees across all different dimensions.
MS
Increased onboarding efficiency and enhanced user engagement with comprehensive performance management
All features have been valuable, particularly as we are investigating whether to connect it with Talent Management. Currently, we have a solution with Degree, and we are considering moving it to SAP Talent Management. This would provide a single location to house everything, allowing all employees to use the same platform rather than two separate platforms. This also reduces integration expense and management costs. Different stakeholders benefit from various aspects of the interface and dashboards. Managers can examine their team members' skill sets. From an employee perspective, they can track their progress and match it with their objectives and goals. From an organizational perspective, we can maintain a comprehensive view when considering upskilling or other resource-related decisions. The dashboards are highly effective. The employee experience management tools have had a very positive impact on employee satisfaction and well-being within our organization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a scalable solution."
"The most interesting feature for me on ADP is the custom reporting tool. It's got something called a field grabber, which makes it so much easier to generate your own custom reports simply by pulling tabs from any feature."
"The most valuable feature to me is performance management because we just started using that."
"The most valuable features are the reporting and benefits piece."
"The platform is on a private cloud that is fully secure with no way for hacker penetration."
"In my day-to-day work, attendance tracking would be most important. That's because I have a really diverse group of employees, and I have a subset of younger folks who are struggling with their attendance. So, that's the thing that I'm most involved with currently."
"The way that ADP helped us improve our organization is by making the payroll process clean and efficient because if you make a mistake there, you're in big trouble."
"SAP SuccessFactors HCM has positively impacted my customer's environment by ensuring they are digital; we promote using DocuSign for document signing and ensuring effective onboarding, and post-implementation we provide hyper-care and digital adoption reports after six months or a year to show how much more paperless and workflow-enabled their organization has become after SAP SuccessFactors HCM implementation."
"The SAP SuccessFactors HCM tool is a fantastic platform to work with, offering end-to-end employee lifecycle coverage."
"The employee experience management tools have had a very positive impact on employee satisfaction and well-being within our organization."
 

Cons

"The complexity is the key challenge with a tool like ADP ."
"The report functionality is not as good as competitive products."
"Its benefits portal could be user-friendly."
"When I'm not working with the implementation team and I'm just talking to customer service or something, they're just not a lot of help. They don't understand how it works. They'll tell you to do something that I know would affect something else. So, it's less about the software and more about just training their folks to a higher level."
"The ease of developing and creating reports could definitely use some improvement."
"I would like to see the payroll side improved and there are a few kinks that need to be worked out."
"The main area for improvement would be implementing a better pricing model. It is expensive, and with people discussing Workday more frequently, SAP needs to compete by becoming more free-flowing and dynamic compared to traditional SAP systems."
"The SAP SuccessFactors HCM has room for improvement in terms of product development nimbleness. Additionally, the speed of the application platform occasionally reduces, primarily due to data center related issues."
 

Pricing and Cost Advice

"It is expensive."
"I give the pricing a seven out of ten."
"The solution is expensive and everyone complains about the price."
"The solution is expensive."
"The pricing is expensive and I would say it is below average for the value it provides based on the high cost."
"I know some of what we're currently paying. Most customers would say it's too high, but I don't have a comparison to know that."
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
10%
Manufacturing Company
9%
Healthcare Company
9%
Financial Services Firm
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for ADP Workforce Now?
The licensing is on the pricer side, given that there aren't a lot of other tools out there that are applicable, we just decided to go ahead with ADP anyway. I would definitely recommend ADP to oth...
What needs improvement with ADP Workforce Now?
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-part...
What advice do you have for others considering ADP Workforce Now?
Overall, I would rate the solution an eight out of ten. It's got a lot of features. The reason I'm not giving it a full score is largely due to the complexity and the customer service.
What is your experience regarding pricing and costs for SAP SuccessFactors HCM?
I find the licensing cost, setup cost, and overall pricing of SAP SuccessFactors HCM to be not expensive. The pricing is not a bottleneck when considering the kind of value it provides.
What needs improvement with SAP SuccessFactors HCM?
The main area for improvement would be implementing a better pricing model. It is expensive, and with people discussing Workday more frequently, SAP needs to compete by becoming more free-flowing a...
What is your primary use case for SAP SuccessFactors HCM?
I started with S/4HANA with a utilities company at British Gas. It was focused on service contracts and billing domain. After that, I have used S/4HANA in order to cash, record to report processes,...
 

Overview

 

Sample Customers

Lawrence and Schiller, The Children's Center, The Kansas City Royals
Information Not Available
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