ADP Workforce Now vs SAP SuccessFactors HCM comparison

Why PeerSpot?

ADP and SAP are both solutions in the Cloud HCM category. ADP is ranked #15, while SAP is ranked #8 with an average rating of 8.3. ADP holds a 2.1% mindshare in CHCM, compared to SAP’s 1.2% mindshare. Additionally, 84% of ADP users are willing to recommend the solution, compared to 100% of SAP users who would recommend it.

ADP Workforce Now

Read 12 ADP Workforce Now reviews

4,880 Views
3,026 Comparison Views

84% willing to recommend

SAP SuccessFactors HCM

Read 6 SAP SuccessFactors HCM reviews

1,520 Views
1,520 Comparison Views

100% willing to recommend

ADP Workforce Now

SAP SuccessFactors HCM

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Feb 22, 2026

ADP Workforce Now and SAP SuccessFactors HCM cater to human capital management in enterprises. SAP SuccessFactors HCM seems to have the upper hand due to its comprehensive feature set that may justify higher investment for companies needing advanced HR solutions.

Features: ADP Workforce Now provides payroll management, benefits administration, and time tracking as key features. SAP SuccessFactors HCM offers a wide array of talent management tools, advanced analytics capabilities, and a goal management system, aiding in its effectiveness for workforce management.

Room for Improvement: ADP Workforce Now could benefit from enhanced integration capabilities, more flexible customization options, and improved scalability for larger enterprises. SAP SuccessFactors HCM may improve on simplifying its user interface, streamlining integration with non-SAP systems, and reducing complexity in report generation to enhance user experience.

Ease of Deployment and Customer Service: ADP Workforce Now is noted for its easy deployment and dependable customer service. SAP SuccessFactors HCM, while featuring a more complex implementation due to its extensive functionality, offers premium customer service to assist with seamless integration.

Pricing and ROI: ADP Workforce Now generally has a lower initial setup cost and provides satisfactory ROI with its broad HR functionalities. SAP SuccessFactors HCM comes with higher upfront costs, yet its advanced features can offer potentially higher ROI for enterprises needing comprehensive HCM solutions.

To learn more, read our detailed ADP Workforce Now vs. SAP SuccessFactors HCM Report (Updated: September 2026).

Buyer's Guide

ADP Workforce Now vs. SAP SuccessFactors HCM

September 2026

Download the complete report

Helped 921,714 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ADP Workforce Now

Ranking in Cloud HCM

15th

Average Rating

7.6

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Benefits Administration (10th), Talent Management (23rd), HR Analytics Software (4th)

SAP SuccessFactors HCM

Ranking in Cloud HCM

8th

Average Rating

8.4

Reviews Sentiment

4.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the Cloud HCM category, the mindshare of ADP Workforce Now is 2.1%, up from 1.8% compared to the previous year. The mindshare of SAP SuccessFactors HCM is 1.2%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud HCM Mindshare Distribution
Product	Mindshare (%)
SAP SuccessFactors HCM	1.2%
ADP Workforce Now	2.1%
Other	96.7%

Cloud HCM

Featured Reviews

Vineeth John

Director, People & Culture at a agriculture with 201-500 employees

Custom reporting tool with field grabber, easy modules for recruitment and provides numerous options for integration

The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-party vendor you can integrate that way. But the only issue is that because it's complex, there needs to be some sort of system, at least on the back end, for the admins to understand what leads to what. We expect AI to improve multiple things with HR processes. The most obvious and common one would be the self-service function for employees, like a chatbot to help with FAQs. We are also building an AI tool that can possibly help managers make better talent management decisions. This tool will pull from the performance management tool, the talent profile, and the reports that we generally have to score employees across all different dimensions.

Read full review

Stuti Ghosh

VP – Skills Architecture And Management at Standard Chartered Bank

Unified talent workflows have streamlined performance reviews and continuous feedback

Based on my experience with SAP SuccessFactors HCM, there are a lot of improvements needed. They are improving definitely, but SAP SuccessFactors HCM needs a lot more integrated flow of data and information across different modules because it is sitting in a lot of places. The biggest improvement is that SAP SuccessFactors HCM is very plain and vanilla and is not very engaging in terms of UI/UX. From a UI/UX perspective, it is not very intuitive. You need to know where to go and navigate and what information is sitting there. Therefore, we have to do a lot of change management education, a lot of guidance work, and a lot of change management to get higher adoption and engagement on the platform. Something that would be really intuitive could fit better with the flow.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"For small to mid-sized companies, Workforce Now is one of the better products on the market, clean with an easy interface that is simple to maneuver around, stable, and will continue to improve into the future."

"The way that ADP helped us improve our organization is by making the payroll process clean and efficient because if you make a mistake there, you're in big trouble."

"The most valuable feature to me is performance management because we just started using that."

"The most valuable features are the reporting and benefits piece."

"I love the integration of HR, payroll, tax filing, benefits, time and attendance, GL, ACA, employee/manager self-service, reporting and analytics."

"In my day-to-day work, attendance tracking would be most important. That's because I have a really diverse group of employees, and I have a subset of younger folks who are struggling with their attendance. So, that's the thing that I'm most involved with currently."

"Payroll: It is very easy and user-friendly."

"It is hard to go wrong with choosing ADP as a solution for nearly any company."

More ADP Workforce Now pros

"SAP SuccessFactors HCM has positively impacted my customer's environment by ensuring they are digital; we promote using DocuSign for document signing and ensuring effective onboarding, and post-implementation we provide hyper-care and digital adoption reports after six months or a year to show how much more paperless and workflow-enabled their organization has become after SAP SuccessFactors HCM implementation."

"Using SAP SuccessFactors HCM analytics and insights helps my customers in data-driven decision-making."

"Regarding how SAP SuccessFactors HCM has helped my organization, we have timelines that work with the platform in terms of when we set up our goals and record them, performance reviews, check-ins, and everything work seamlessly."

"The SAP SuccessFactors HCM tool is a fantastic platform to work with, offering end-to-end employee lifecycle coverage."

"The feature I appreciate the most about this solution is the integration with SAP S/4HANA system."

"The employee experience management tools have had a very positive impact on employee satisfaction and well-being within our organization."

Cons

"ADP provides a quarterly Error Notification Report that allows you to check for compliance errors based on payments made to employees that quarter. The report only shows employees by their file #; however, the recent ADP upgrade has an "Archive" feature that makes it impossible to search for employees by file number so currently, there is no way to identify the employees listed on the report without calling ADP."

"The Call Centre: The extension number takes too many digits to get through and the wait time is too long."

"Its benefits portal could be user-friendly."

"The report functionality is not as good as competitive products."

"Support leaves a lot to be desired."

"The complexity is the key challenge with a tool like ADP ."

"When I'm not working with the implementation team and I'm just talking to customer service or something, they're just not a lot of help. They don't understand how it works. They'll tell you to do something that I know would affect something else. So, it's less about the software and more about just training their folks to a higher level."

"Their “new and improved” message center (where you get notifications and go to approve things like time off) is actually not as easy as it used to be."

More ADP Workforce Now cons

"The SAP SuccessFactors HCM has room for improvement in terms of product development nimbleness. Additionally, the speed of the application platform occasionally reduces, primarily due to data center related issues."

"Based on my experience with SAP SuccessFactors HCM, there are a lot of improvements needed."

"The pricing of the solution is very high concerning pricing, setup cost, and licensing of this tool."

"The main area for improvement would be implementing a better pricing model. It is expensive, and with people discussing Workday more frequently, SAP needs to compete by becoming more free-flowing and dynamic compared to traditional SAP systems."

"The reporting part is quite weak in SAP SuccessFactors HCM because the drill-down capabilities are not what a customer wants compared to what it offers."

"It is very difficult to purchase SAP SuccessFactors HCM over here for smaller or medium-sized organizations, mainly because of the price."

Pricing and Cost Advice

"I give the pricing a seven out of ten."

"The pricing is expensive and I would say it is below average for the value it provides based on the high cost."

"The solution is expensive and everyone complains about the price."

"I know some of what we're currently paying. Most customers would say it's too high, but I don't have a comparison to know that."

"The solution is expensive."

"It is expensive."

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which Cloud HCM solutions are best for your needs.

See recommendations

921,714 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

12%

Outsourcing Company

11%

Financial Services Firm

Construction Company

Manufacturing Company

14%

Educational Organization

Construction Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	3
Large Enterprise	4

No data available

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for SAP SuccessFactors HCM?

The pricing of SAP SuccessFactors HCM is a bit expensive; its HCM without SuccessFactors was reasonable when it was on-site, but SuccessFactors is very expensive. On-premise HCM was good regarding ...

See all answers

What needs improvement with SAP SuccessFactors HCM?

See all answers

What is your primary use case for SAP SuccessFactors HCM?

I have hands-on experience with SAP SuccessFactors HCM and we use different modules. As an HR person, I work from that side of the platform. I am the customer of SAP SuccessFactors HCM. We utilize ...

See all answers

Comparisons

Workday HCM vs ADP Workforce Now

Compared 10% of the time

UKG vs ADP Workforce Now

Compared 7% of the time

Dayforce HCM vs ADP Workforce Now

Compared 3% of the time

ADP GlobalView Payroll vs ADP Workforce Now

Compared 3% of the time

SAP SuccessFactors vs ADP Workforce Now

Compared 3% of the time

More ADP Workforce Now Competitors

Workday HCM vs SAP SuccessFactors HCM

Compared 20% of the time

Infor CloudSuite vs SAP SuccessFactors HCM

Compared 20% of the time

Oracle HCM Cloud vs SAP SuccessFactors HCM

Compared 13% of the time

Sprout HR vs SAP SuccessFactors HCM

Compared 8% of the time

P&I LogaHR vs SAP SuccessFactors HCM

Compared 3% of the time

More SAP SuccessFactors HCM Competitors

Product Reports

Buyer's Guide

ADP Workforce Now

November 2026

Download ADP Workforce Now product report

Buyer's Guide

SAP SuccessFactors HCM

October 2026

Download SAP SuccessFactors HCM product report

Overview

ADP Workforce Now is a comprehensive platform offering robust payroll and HR integrations, minimal IT support needs, and seamless management tools, all through an intuitive, customizable interface with mobile access.

ADP Workforce Now facilitates efficient management of payroll and human resources functions with features such as secure cloud storage, custom reporting, performance management, and diverse analytics. Despite having strong integration options through ADP's marketplace and applications, users report limitations in workflow, admin security, and customer support. The absence of international payroll capabilities, complex reporting systems, and insufficient talent management are also noted challenges. There is a demand for better data management, position control, and an enhanced benefits portal.

What are the most important features?

Payroll and HR Integrations: Seamless handling of payroll with solid HR support.
Mobile Access: Enables management on the go through intuitive interfaces.
Customizable Reporting: Generate reports tailored to specific needs.
Secure Cloud Storage: Safeguard sensitive data with secure cloud solutions.
Diverse Analytics Tools: Utilize insightful analytics for informed decision-making.
General Ledger Interface: Streamline financial reporting and analysis.

What benefits or ROI should users look for?

Efficient Payroll Processing: Streamlined management of payroll operations.
Enhanced HR Automation: Simplified HR tasks through automation.
Cost Efficiency: Reduced operational costs with integrated solutions.
Improved Data Security: Strengthened protection for organizational data.

ADP Workforce Now is deployed in cloud-based environments and often integrated with systems like SAP SuccessFactors. Companies rely on it to manage payroll, track time and attendance, and administer benefits. It supports applicant tracking and benefits integration, proving essential for diverse industry applications.

ADP

SAP SuccessFactors HCM provides a cloud-based suite addressing every HR aspect including core HR, payroll, and talent management. AI-driven tools enhance agility, decision-making, and growth.

By centralizing employees in strategies, SAP SuccessFactors offers tailored AI tools for dynamic needs. Comprehensive features like SAP S/4HANA integration, intuitive interfaces, and goal tracking streamline HR processes. Recruitment modules improve hiring, while analytics drive data-informed decisions. Challenges include pricing models, performance management analytics, UI/UX design, and localized data center needs, especially in India. Users leverage SAP SuccessFactors for payroll, employee data, and talent management, integrating with SAP Concur, DocuSign, and learning platforms to enhance digital transformation through onboarding and job profile management.

What are the most important features?

Integration with SAP S/4HANA for seamless operations
Intuitive interfaces and dashboards for easy navigation
Goal tracking to align and achieve business objectives
Recruitment module to streamline hiring processes
Employee experience tools to enhance satisfaction
Assisted writing for feedback and goal creation
Comprehensive performance checks and analytics
Ready-made goal libraries to facilitate goal setting

What benefits or ROI should users consider in reviews?

Cost reduction through consolidated platforms
Enhanced talent management capabilities
Improved compensation planning and tracking
Strategic HR operations through analytics and dashboards
Mobile access for increased HR function efficiency

SAP SuccessFactors HCM sees diverse industry implementations such as payroll management, recruitment, performance, and goals management, enhancing digital transformation. Integration with platforms like SAP Concur and DocuSign supports onboarding and compensation tasks.

SAP

Sample Customers

Lawrence and Schiller, The Children's Center, The Kansas City Royals

Information Not Available

Buyer's Guide

ADP Workforce Now vs. SAP SuccessFactors HCM

September 2026

Free Report: ADP Workforce Now vs. SAP SuccessFactors HCM

Find out what your peers are saying about ADP Workforce Now vs. SAP SuccessFactors HCM and other solutions. Updated: September 2026.

DOWNLOAD NOW

921,714 professionals have used our research since 2012.

See our ADP Workforce Now vs. SAP SuccessFactors HCM report.

See our list of best Cloud HCM vendors.

We monitor all Cloud HCM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.