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Adobe Sign vs DocuSign vs Zoho Sign comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of May 2026, in the eSignature (Electronic Signature) category, the mindshare of Adobe Sign is 6.0%, down from 13.2% compared to the previous year. The mindshare of DocuSign is 14.6%, down from 31.2% compared to the previous year. The mindshare of Zoho Sign is 3.4%, up from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eSignature (Electronic Signature) Mindshare Distribution
ProductMindshare (%)
DocuSign14.6%
Adobe Sign6.0%
Zoho Sign3.4%
Other76.0%
eSignature (Electronic Signature)
 

Featured Reviews

Bishen Gosai - PeerSpot reviewer
Acrobat Sign Specialist at Learning Curve
Streamlined customer onboarding has reduced processing time from days to under an hour
There are several phenomenal features in Adobe Sign, and for me personally, the web forms feature is one of the best because it allows flexibility and the ability for signers to access the documents remotely without having to be sent a document for signature. All they need is a link or a QR code to the actual web form, which enables them to fill in and sign the document electronically on any device. The web forms feature has saved a lot of time and administration back and forth from a customer and supplier perspective. In general, it has added a whole level of efficiency for the organization as a whole. As mentioned with the customer registration document, Adobe Sign has greatly improved efficiency for the processing of customer registration documents. Previously, the process took potentially anything up to 10 working days, but with the current process in place, it has been minimized down to less than 60 minutes.
AshishKumar13 - PeerSpot reviewer
Senior Consultant at a consultancy with 51-200 employees
Advanced management and seamless integration improve document workflows
The IAM tool they are providing is good, but there should be flexibility in terms of importing IAM or AI generation reviews into the normal workflows while generating documents and creating templates. DocuSign still needs to offer more built-in integration tools such as the Coupa connector. They already have many integrations, such as Google Docs and Google Drive, but some major ones are still in the pipeline. Scalability, in terms of the workflow structure and maintenance, needs improvement. If the workflow becomes heavy, the system slows down, requiring consultation with the team to get the workflow load relieved. System availability should see fewer crashes or server errors.
MohamedShaheen - PeerSpot reviewer
Finance Executive at Yugoslavian Furniture Co & Slovenian Furniture
Provides good integration and invoice facilities
I use the latest version of Zoho Sign. Zoho Sign is still improving because they send their announcements each month. I recommend people use Zoho Sign only if they have proper guidance from the people at Zoho. Else, it will be a big mess. Overall, I rate Zoho Sign a six out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable aspect of Adobe Sign is not a single feature, but rather a combination of features. From a broad perspective, the failover system is particularly noteworthy. In the event that Adobe Sign experiences downtime, there are backup measures in place through Amazon AWS that ensure continuity. For instance, if one region experiences an outage, another region can take over seamlessly, which is a significant advantage."
"Regarding the most valuable feature of the solution, I would say that it is easy to use."
"Adobe Sign is a reliable product with good support and a continuous improvement process in place."
"Using Adobe Sign helps us deliver projects before deadlines because it reduces the illustration part and allows for exporting one document into multiple formats efficiently, which is very helpful for us and our organization."
"The ability to sign digitally is very convenient."
"I adore using Adobe Sign since it feels intuitive and user-friendly. Its organic design makes it effortless to navigate, so even if you lack experience with Adobe software, you can quickly learn and use it accurately."
"Adobe Sign is highly reliable and offers additional features such as 25-year retention filters and audit capabilities."
"I would recommend this solution to other people. It is an easy-to-use solution and one of the best."
"DocuSign has definitely impacted my organization with efficiency gain; it's much faster and easier to get approvals than routing documents manually for signature through email."
"The most valuable feature of DocuSign is its ability to save time."
"The solution is stable."
"DocuSign is easy to use. I also like the document tracking features."
"We can structure the signature."
"DocuSign is currently able to cater to almost 95% of user needs in terms of contractual documents, propagation, storage, signature process, and additional requirements."
"This has reduced the need for paper approvals and has also reduced the recurring purchase of paper rims and other printer consumables in the organization and is leading us to our paperless roadmap."
"You can customize how you want to use the solution."
"It is a scalable solution."
"I like that there is a hierarchy in sending the documentation."
"The solution is fairly easy to use since there are no complexities. Also, it has a good user interface, and even its support is good."
"The most valuable features of Zoho Sign are its integration and invoice facilities."
"It works very well, and its pricing is also good."
 

Cons

"I think that the performance could be better and so could the auto-updates when filling in new columns and information."
"The price of the solution could improve for certain plans."
"The support could improve in Adobe Sign."
"The solution could always be more secure."
"Last year we were informed that the integration between SharePoint and Adobe Sign was expiring in July 2024, prompting us to create a Power Automate flow to automate agreements in Adobe Sign using Power App and Power Automate flow inbuilt with the SharePoint site."
"The biggest problem I experienced when using Adobe Sign for the first time was that it was new software for me, and it sometimes crashed or closed automatically due to my PC or laptop hanging."
"The UI has room for improvement."
"The solution's UI can be made simpler and easy to use so that I can have the option to make changes if needed."
"Resolution from customer service and their response rate in resolving issues needs to be improved."
"I would like for this solution to send me a copy of the signed document automatically."
"I find the new updated formatting and template system in DocuSign problematic. When I format and create content in their new updated system, the preview looks different from what I see during editing."
"There are sometimes delays in user communication."
"We'd like to have some integration with some of our IT services."
"I could always use better security around the solution."
"DocuSign's mobile application could be better. It has some compatibility issues."
"Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother."
"Because not everyone uses it, it's difficult to get it adopted. When you send someone something and it's a DocuSign, they go, "Okay, this is legit." When you use any of the other ones, people are like, "Oh! What is this?" I don't know if that's a branding issue or something else."
"The solution limits the number of contracts one can sign."
"Zoho Sign has to be made more user friendly."
"They send the contract out with default templates, and we need to be able to adjust the templates as we would like."
"I think that it would be a good improvement if one could chat with Zoho or DocuSign...In short, the tool cannot currently let me communicate or talk with it via chat."
 

Pricing and Cost Advice

"One area where there is room for improvement is the pricing of the entry-level plans. If you have minimal requirements for electronic signatures, the initial plans may not be suitable for SMBs as they may appear expensive. However, once you start using Adobe Sign, you can see a positive return on investment. Nonetheless, the pricing of the entry-level plans could be improved to cater to businesses with lower signing needs."
"As of now, there are no monthly expenses involved in the solution."
"The free edition allows us to use the signature feature."
"Adobe Sign is not expensive, but it is premium-priced based on the specific features required. The value you get from the numerous features and free unlimited support, including expert advice, is worth considering when looking for value for money. Unlike licensed components, when you purchase Adobe Sign, you're not just buying support; hence, you won't be faced with any unexpected licensing costs for additional support."
"The tool is expensive."
"It's significantly cheaper than DocuSign."
"Zoho Sign is expensive compared to other software and charges AED 120 per user for a month."
"Overall, I feel the solution's pricing is good."
"The solution's price is reasonable."
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Top Industries

By visitors reading reviews
Training & Coaching Company
10%
Financial Services Firm
9%
Comms Service Provider
9%
Government
8%
Financial Services Firm
16%
Computer Software Company
8%
Government
7%
Manufacturing Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Large Enterprise8
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise4
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Adobe Sign?
Pricing for Adobe Sign was very straightforward. It is licensed per transaction, and while it does have a per-user li...
What needs improvement with Adobe Sign?
Adobe Sign has a phenomenal roadmap in terms of new features being added, and this is constantly being enhanced on a ...
What is your primary use case for Adobe Sign?
My main use case for Adobe Sign internally from an organization perspective is that I have set up a customer registra...
What is your experience regarding pricing and costs for DocuSign eSignature?
Our IT team handles all pricing aspects, including setup and licensing costs for DocuSign, so I don't have informatio...
What needs improvement with DocuSign eSignature?
I find the new updated formatting and template system in DocuSign problematic. When I format and create content in th...
What is your primary use case for DocuSign eSignature?
We work with clients to sign subleases and addendums for their lease and their residence and program requirements, an...
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Comparisons

 

Also Known As

Echosign
DocuSign eSignature, CoSign, DocuSign eNotary
No data available
 

Overview

 

Sample Customers

Card Assets, St. Paul Federal Credit Union, University Physicians Network, Cygate, Rackspace, Kuhn Krause, Kia Motors America
Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson
Revision Energy, Pepperstone, Proteomics Consulting, Logitek, Altus, University of Seville
Find out what your peers are saying about Docusign, SignNow, Dropbox and others in eSignature (Electronic Signature). Updated: May 2026.
895,990 professionals have used our research since 2012.