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Adobe Sign vs DocuSign vs Zoho Sign comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of September 2025, in the eSignature (Electronic Signature) category, the mindshare of Adobe Sign is 11.5%, up from 10.4% compared to the previous year. The mindshare of DocuSign is 27.3%, down from 30.0% compared to the previous year. The mindshare of Zoho Sign is 2.4%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eSignature (Electronic Signature) Market Share Distribution
ProductMarket Share (%)
DocuSign27.3%
Adobe Sign11.5%
Zoho Sign2.4%
Other58.800000000000004%
eSignature (Electronic Signature)
 

Featured Reviews

Gerges Ghaly - PeerSpot reviewer
Easy to manage, deploy and use
There were some issues I was facing where some users didn't get applied for a policy and the updates didn't send out. For example, If I changed the job title, it's not automatically updated and I have to make sure that the information is corrected. So sometimes it happens that when I log in, the script is wrong, so I have to remove the signature and make it update again. I think that the performance could be better and so could the auto-updates when filling in new columns and information.
AshishKumar13 - PeerSpot reviewer
Advanced management and seamless integration improve document workflows
The IAM tool they are providing is good, but there should be flexibility in terms of importing IAM or AI generation reviews into the normal workflows while generating documents and creating templates. DocuSign still needs to offer more built-in integration tools such as the Coupa connector. They already have many integrations, such as Google Docs and Google Drive, but some major ones are still in the pipeline. Scalability, in terms of the workflow structure and maintenance, needs improvement. If the workflow becomes heavy, the system slows down, requiring consultation with the team to get the workflow load relieved. System availability should see fewer crashes or server errors.
MohamedShaheen - PeerSpot reviewer
Provides good integration and invoice facilities
I use the latest version of Zoho Sign. Zoho Sign is still improving because they send their announcements each month. I recommend people use Zoho Sign only if they have proper guidance from the people at Zoho. Else, it will be a big mess. Overall, I rate Zoho Sign a six out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable aspect of Adobe Sign is not a single feature, but rather a combination of features. From a broad perspective, the failover system is particularly noteworthy. In the event that Adobe Sign experiences downtime, there are backup measures in place through Amazon AWS that ensure continuity. For instance, if one region experiences an outage, another region can take over seamlessly, which is a significant advantage."
"I would recommend this solution to other people. It is an easy-to-use solution and one of the best."
"I adore using Adobe Sign since it feels intuitive and user-friendly. Its organic design makes it effortless to navigate, so even if you lack experience with Adobe software, you can quickly learn and use it accurately."
"The ability to sign digitally is very convenient."
"It makes it very easy to sign documents."
"Adobe Sign is highly reliable and offers additional features such as 25-year retention filters and audit capabilities."
"Adobe Sign is a reliable product with good support and a continuous improvement process in place."
"Regarding the most valuable feature of the solution, I would say that it is easy to use."
"DocuSign is easy to use. I also like the document tracking features."
"This has reduced the need for paper approvals and has also reduced the recurring purchase of paper rims and other printer consumables in the organization and is leading us to our paperless roadmap."
"You can customize how you want to use the solution."
"Very convenient, saves dealing with hard copies of documents."
"The solution is stable."
"We can structure the signature."
"This speeds up the sign-off process."
"What I have found to be the most valuable aspect of this solution is the fact that I don't have to go out and meet the other party in person. I can just take care of what I need to online."
"I like that there is a hierarchy in sending the documentation."
"The most valuable features of Zoho Sign are its integration and invoice facilities."
"The solution is fairly easy to use since there are no complexities. Also, it has a good user interface, and even its support is good."
"It works very well, and its pricing is also good."
"It is a scalable solution."
 

Cons

"The support could improve in Adobe Sign."
"It works. I have no notes for improvement."
"The solution could always be more secure."
"I think that the performance could be better and so could the auto-updates when filling in new columns and information."
"The solution's UI can be made simpler and easy to use so that I can have the option to make changes if needed."
"Last year we were informed that the integration between SharePoint and Adobe Sign was expiring in July 2024, prompting us to create a Power Automate flow to automate agreements in Adobe Sign using Power App and Power Automate flow inbuilt with the SharePoint site."
"The UI has room for improvement."
"One limitation of Adobe Sign is the restriction of adding only one email address for an Adobe Sign account. This can cause issues at times because Adobe Sign does not permit multiple signed accounts with the same email address."
"DocuSign's mobile application could be better. It has some compatibility issues."
"Resolution from customer service and their response rate in resolving issues needs to be improved."
"If the workflow becomes heavy, the system slows down, requiring consultation with the team to get the workflow load relieved."
"Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother."
"We'd like to have some integration with some of our IT services."
"It should automatically be datestamped beside the signature."
"I could always use better security around the solution."
"The support is not accessible sometimes to African businesses."
"I think that it would be a good improvement if one could chat with Zoho or DocuSign...In short, the tool cannot currently let me communicate or talk with it via chat."
"Zoho Sign has to be made more user friendly."
"They send the contract out with default templates, and we need to be able to adjust the templates as we would like."
"The solution limits the number of contracts one can sign."
"Because not everyone uses it, it's difficult to get it adopted. When you send someone something and it's a DocuSign, they go, "Okay, this is legit." When you use any of the other ones, people are like, "Oh! What is this?" I don't know if that's a branding issue or something else."
 

Pricing and Cost Advice

"One area where there is room for improvement is the pricing of the entry-level plans. If you have minimal requirements for electronic signatures, the initial plans may not be suitable for SMBs as they may appear expensive. However, once you start using Adobe Sign, you can see a positive return on investment. Nonetheless, the pricing of the entry-level plans could be improved to cater to businesses with lower signing needs."
"Adobe Sign is not expensive, but it is premium-priced based on the specific features required. The value you get from the numerous features and free unlimited support, including expert advice, is worth considering when looking for value for money. Unlike licensed components, when you purchase Adobe Sign, you're not just buying support; hence, you won't be faced with any unexpected licensing costs for additional support."
"As of now, there are no monthly expenses involved in the solution."
"The free edition allows us to use the signature feature."
"The tool is expensive."
"Overall, I feel the solution's pricing is good."
"Zoho Sign is expensive compared to other software and charges AED 120 per user for a month."
"The solution's price is reasonable."
"It's significantly cheaper than DocuSign."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Government
10%
Healthcare Company
8%
Educational Organization
8%
Financial Services Firm
14%
Computer Software Company
10%
Government
9%
Educational Organization
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Large Enterprise7
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise3
No data available
 

Questions from the Community

What needs improvement with Adobe Sign?
I cannot answer how Adobe Sign can be improved now because I haven't worked with it in the last two months as I recen...
What is your primary use case for Adobe Sign?
My use cases for Adobe Sign include working in NNE until April, where I played as an Adobe Enterprise Admin for globa...
What advice do you have for others considering Adobe Sign?
I would recommend Adobe Sign to other people, probably Mikkel from NNE, whose initials are UKRG. I would definitely r...
What is your experience regarding pricing and costs for DocuSign eSignature?
The pricing is almost reasonable. It depends on what features we are using. The e-signature and CLM pricing is almost...
What needs improvement with DocuSign eSignature?
The IAM tool they are providing is good, but there should be flexibility in terms of importing IAM or AI generation r...
Ask a question
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Comparisons

 

Also Known As

Echosign
DocuSign eSignature, CoSign, DocuSign eNotary
No data available
 

Overview

 

Sample Customers

Card Assets, St. Paul Federal Credit Union, University Physicians Network, Cygate, Rackspace, Kuhn Krause, Kia Motors America
Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson
Revision Energy, Pepperstone, Proteomics Consulting, Logitek, Altus, University of Seville
Find out what your peers are saying about Docusign, Adobe, Conga and others in eSignature (Electronic Signature). Updated: September 2025.
868,229 professionals have used our research since 2012.