Adobe Experience Manager vs Kiteworks comparison

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Adobe Experience Manager

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Executive SummaryUpdated on Nov 4, 2024

Kiteworks and Adobe Experience Manager are competing in secure communication/file sharing and content management, respectively. Adobe Experience Manager stands out with comprehensive capabilities in content management and digital marketing features.

Features: Kiteworks offers encryption, compliance tools, and administrative logging. Adobe Experience Manager provides a digital asset management system, integration with Adobe Marketing Cloud, and advanced content management functionalities.

Room for Improvement: Kiteworks could enhance its user interface, improve mobile accessibility, and provide more integration options for third-party applications. Adobe Experience Manager might benefit from simplified deployment processes, increased user training, and more cost-effective solutions for smaller enterprises.

Ease of Deployment and Customer Service: Kiteworks is recognized for its straightforward deployment and responsive customer service, whereas Adobe Experience Manager can have a more complicated setup, requiring expert support due to its extensive features.

Pricing and ROI: Kiteworks is more budget-friendly and delivers quick ROI for security-oriented organizations. Adobe Experience Manager has a higher upfront cost but promises long-term value through its expansive digital marketing tools and integration capabilities.

To learn more, read our detailed Adobe Experience Manager vs. Kiteworks Report (Updated: April 2025).

Adobe Experience Manager vs. Kiteworks

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Adobe Experience Manager

Ranking in Enterprise Content Management

8th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Web Content Management (3rd), Enterprise Social Software (6th), Digital Experience Platforms (DXP) (1st)

Kiteworks

Ranking in Enterprise Content Management

14th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Email Security (27th), Managed File Transfer (MFT) (9th), Content Collaboration Platforms (14th), Secure Email Gateway (SEG) (11th)

Mindshare comparison

As of May 2025, in the Enterprise Content Management category, the mindshare of Adobe Experience Manager is 3.1%, up from 3.0% compared to the previous year. The mindshare of Kiteworks is 1.1%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Thomas Becker

Managing Partner(Austria) at a integrator with 11-50 employees

Impressive integration of customer behavior with an easy setup and okay support

I've worked with all major content management systems. Currently, I work with the leaders such as Adobe Experience Manager, Sitecore, and Acquia Working with big companies, I help them either consider setting up a new content management system or address issues they might have with their existing…

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Sukkanta Banerjee

Senior Software Engineer at Wipro Limited

Two-factor authentication and .ZIP format make large file transfers very secure

The most valuable feature is the ability to send a large file of 30 GB in size and more. In Outlook and other email applications, you cannot send files that are larger than 20 MB. But with Kiteworks, 30 GB is transferable by default and, with the proper approval, a file of up to 100 GB can be sent. It makes file transfer very easy and smooth. Also, only the .ZIP format is supported because it is a very secure mode of file transfer, and that is why it is recommended. It also has built-in antivirus, so if it detects any malware it will quarantine the file and it won't be delivered. This is really important to keep the service up and running in a proper and secure manner. With people working from home, the data needs to be checked to see what kind of data is being sent. It has a two-factor authentication mechanism. For example, if a person with a particular domain is using Kiteworks and sends a file to a party outside of his domain, that external party has to go through two-factor authentication. The receiver gets a link that takes them to the setup of a temporary account, which will be valid for three days. The recipient will also receive a customized password separately. Only after all these steps will they be able to access the file. That access is only available to a person with the mail ID to which the file was sent. In addition, admins can see who is sending sensitive content, what that content is, and to whom it is being sent, and can track emails. One week of good training will give a user complete knowledge for using the solution. The system is very easy to use. You just click on "Compose," attach a file, and send it. It's very easy compared to Outlook or Teams. It's quite simple, even for someone logging in for the first time. It is very smooth and easy to send files.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Easy to work with the solution."

"The most valuable features of Adobe Experience Manager include its capability to manage content and create reusable fragments."

"The integration of customer behavior and website setup is impressive."

"It is easy to learn. You don't need to be an advanced Java developer."

"Adobe Experience Manager is quite a powerful product that you can use to design files and export them."

"I like the profiling and segmentation."

"I like the native applications such as Adobe Target, Adobe Analytics, and Adobe Experience Platform. Because of these, it's very easy to connect and obtain reports on how my website is doing, how many have visited it, how frequently, etc. The multiple publisher concept is one of the best parts of this solution."

"It's a complete package. You don't need to look elsewhere for digital marketing."

More Adobe Experience Manager pros

"The solution removes the limitations with file attachment size that is found with regular email."

"We can see when people are sending things. We can definitely see who is sending to whom. From the administrative logs, we can see who is sending to an outside entity, and those logs are retained for quite a while."

"The most valuable feature is the ability to allow end-users to manage their own information and data with minimal administration. That's the best feature from my perspective."

"Scalability is impressive."

"I like Kiteworks or Accellion because it's continuously upgraded. I also know that it probably works with a lot of clients."

"The most valuable feature is the ability to send a large file of 30 GB in size and more. In Outlook and other email applications, you cannot send files that are larger than 20 MB. But with Kiteworks, 30 GB is transferable by default and, with the proper approval, a file of up to 100 GB can be sent. It makes file transfer very easy and smooth."

"The solution can be used remotely; it's easy to upload and share files."

"The most valuable aspect of Kiteworks is undoubtedly the private content network. This feature is particularly beneficial for us. Furthermore, it serves as a centralized platform that enables us to track and manage our information exchange."

More Kiteworks pros

Cons

"The licenses are very expensive."

"A little bit of background knowledge of coding and website structure is required."

"The licensing model is opaque, and technical support could be improved, especially for smaller companies."

"The latest trend is to render everything in the client-side framework. For example, SPA or single page application. This is a feature that needs improvement. The cloud deployment pipeline needs to be improved as well."

"Programming model could be improved, it's a monolithic solution."

"Adobe's technical support is so-so."

"I haven't seen any areas for improvement in Adobe Experience Manager as it's a full-fledged CMS tool, and Adobe is already working on enhancements for the solution. Adobe is working to make Adobe Experience Manager more valuable and easier to use for any user, even non-technical ones, through multiple components and templates. Day by day, Adobe provides the latest update to Adobe Experience Manager, and if my team needs any particular change, it just needs to be reported to the Adobe team. As Adobe Experience Manager has a broad scope and a lot of use cases and features, it's a solution that requires some time and effort from you in terms of learning, especially if you're implementing it for different clients, which could be an area for improvement."

"In comparison to other CMS products, Adobe Experience Manager is missing some capabilities such as proper versioning or a better versioning system and backend connectivity. If something is deleted in AEM, the user cannot recover it. You have to call technical support, and they will need to recover the whole instance. So, it's really difficult. For example, if you delete a page, you cannot recover it. There should be an option to recover it. In AEM, you have to go to the previous state of the instance itself or the virtual machine, and you have to restore everything, which is not good."

More Adobe Experience Manager cons

"There is no offboarding process for end-users in Kiteworks. It's a manual process. There is no automated syncing with LDAP and checking to see if the account is still active. It's a manual process to get people out of here, which isn't the best way."

"There are always issues when there are bugs or upgrades. The challenge with upgrading is getting more storage from the customer. Every time we have a new version, it requires additional storage. This means that the customer would need to procure more storage for their server, which they don't like because it means additional cost to them. So, I think my request would be that the version upgrades don't require any significant storage requirement."

"Kiteworks could benefit from enhancing the proposal knowledge base section, specifically regarding the type of work involved. Currently, the knowledge base seems insufficiently dedicated to this topic, making it challenging for new users to access the relevant administrative law. Improving the visual aids and providing clearer explanations could alleviate this issue."

"It would be nice if Kiteworks could provide a free version of the platform so that it could be used for a certain number of file transfers. We could be charged a fee if we exceeded the number of allotted file transfers."

"We have experienced a few hiccups and bugs when using the admin console and from a user perspective."

"Perhaps there could be a notification to users about their bandwidth or network packet loss."

"It could be more stable. In the next release, it would be better if it was more stable with improved performance."

"In my experience, their technical support can be a little slow."

More Kiteworks cons

Pricing and Cost Advice

"It's really costly."

"Users have to pay a yearly licensing fee to use the solution, which is highly-priced."

"There's a free trial for one month for Adobe Experience Manager, which you can use for learning purposes, then, after the trial period, you'll need to purchase the license. Adobe offers a few plans for Adobe Experience Manager, but I'm unaware of how much my company is paying."

"It's a costly solution. I would rate the price at two out of five on a scale from one to five, where one is the most expensive and five is the most competitive."

"The solution is very expensive because we are buying with Malaysian Ringgit and it's sold in US dollars."

"It is not really expensive. I mean, to me it's obviously expensive, but it's worth it."

"They changed it midstream. We were being charged a certain flat rate for SFTP traffic. For whatever reason, at the beginning of the year, our pricing changed, and we are now being charged more for using a feature of the product than we were when we first bought it. That has been our experience with billing. It turned out to be more expensive than when we started with it."

"The price of Kiteworks is reasonable."

"The license management is changing and confusing. If I could make one change to it, it would be better license management through the API."

"I believe it's a little costly, but given the faith that we put into it from a security perspective to maintain the integrity of our patient information that is being transferred through this system, that's a small price to pay. So, on the surface, it might look like a lot of money, but depending on the need for security, which is where we feel it shines, it's okay price-wise."

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Top Industries

By visitors reading reviews

Educational Organization

39%

Financial Services Firm

12%

Computer Software Company

Manufacturing Company

Government

13%

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Adobe Experience Manager?

It is easy to learn. You don't need to be an advanced Java developer.

What needs improvement with Adobe Experience Manager?

While there are many aspects that could be improved, discussing them would require more time. The licensing model is opaque, and technical support could be improved, especially for smaller companies.

What is your primary use case for Adobe Experience Manager?

I've worked with all major content management systems. Currently, I work with the leaders such as Adobe Experience Manager, Sitecore, and Acquia.

What is Kiteworks?

Kiteworks is a secured file sharing platform that enables users to collaborate with different parties across a robust offering of secured protected channels. Users have the option of virtual privat...

What do you like most about Kiteworks?

The benefits that Kiteworks has provided to its customers in terms of data sovereignty.

What needs improvement with Kiteworks?

I'm not a network expert, however, there must be some room for improvement. Perhaps there could be a notification to users about their bandwidth or network packet loss. If users receive such notifi...

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Product Reports

Adobe Experience Manager

Download Adobe Experience Manager product report

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Also Known As

Adobe Day CQ5, Ektron Social Marketing, Episerver Content Cloud

Accellion

Overview

Adobe Communique 5 (Adobe CQ5), currently manifested as Adobe Experience Manager (AEM), is a web-based content management system which is developed to help businesses in offering high-end digital experience to their customers.

Adobe

Kiteworks empowers organizations to effectively manage risk in every send, share, receive, and save of sensitive content over numerous communications channels: email, file sharing, managed file transfer, APIs, and web forms. The Kiteworks platform unifies, tracks, controls, and secures sensitive content moving within, into, and out of an organization, significantly improving risk management and ensuring regulatory compliance.

Sample Customers

Metra

United States Securities and Exchange Commission, National Health Service, Husch Blackwell LLP, NYC Health + Hospitals, Viatris, MITRE Corporation, Chubb, Kraft Heinz, KPMG, Kohler, National Institute of Standards and Technology, Purdue Pharma, AVL

Adobe Experience Manager vs. Kiteworks