We performed a comparison between Adaptive Insights and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two Reporting solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's very simple to create a new version and do some more modeling based on your need for planning things like headcount, other expenses, and revenue, everything is configurable within Workday."
"Reports are allowed to be edited for aesthetic purposes, which is lacking in a lot of other dashboard tools."
"Automated reporting."
"The most valuable feature of the solution is its dashboard."
"The integration with our payroll system to complete staff modeling during our budget and forecast processes."
"Forecasting changes that instantly flow through all financial statements."
"It helps develop a more unified work format throughout the company."
"We utilize planning on a daily basis, therefore we find it to be the most valuable product for our organization."
"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."
"The product offers very good management. It has a great ability to assign tickets based on content."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"The initial setup is simple and straightforward."
"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."
"It's very convenient to use."
"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."
"Adaptive Insights could improve the data designer interface to make integrations easier to set up."
"Users continue to become more advanced and are looking for more advanced solutions."
"Their customer support team is slow to respond and not extremely confident."
"Better user interface (UI)."
"Being able to drill down when using OfficeConnect needs work."
"Adaptive Insights has a limit of 1,00,000 rows for HTML reports. It should be improved because we will have multiple dimensions that need to be populated to enhance the image."
"The upload feature exists, but isn't terribly useful."
"The product's configuration process could be faster."
"It wasn't easy to set up so we're only using a third of all of the features,"
"You couldn't give administrative access to new hires."
"The dashboard could be better."
"The support team is time-consuming, and they don't find the answer to our problem."
"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."
"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
"The solution itself wasn't easy to set up."
Adaptive Insights is ranked 11th in Reporting with 18 reviews while Zendesk is ranked 12th in Reporting with 57 reviews. Adaptive Insights is rated 8.4, while Zendesk is rated 8.2. The top reviewer of Adaptive Insights writes "Facilitates leveraging the query reporting engine and modeling engine into Excel spreadsheets but there is room for improvement in terms of performance ". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Adaptive Insights is most compared with Microsoft Power BI, Tableau, Anaplan, Oracle HFM and SAP Business Planning and Consolidation, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Adaptive Insights vs. Zendesk report.
See our list of best Reporting vendors.
We monitor all Reporting reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
