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ActiveBatch by Redwood vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ActiveBatch by Redwood
Ranking in Process Automation
5th
Average Rating
9.2
Reviews Sentiment
7.4
Number of Reviews
35
Ranking in other categories
Managed File Transfer (MFT) (6th), Workload Automation (4th)
PagerDuty Operations Cloud
Ranking in Process Automation
13th
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
IT Alerting and Incident Management (1st), AIOps (9th), Critical Event Management (CEM) (1st)
 

Mindshare comparison

As of May 2025, in the Process Automation category, the mindshare of ActiveBatch by Redwood is 0.6%, down from 0.7% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Shubham Bharti - PeerSpot reviewer
Flexible, easy to use, and offers good automation
Occasionally, I find myself contemplating if there is room for improvement in the user interface (UI), and envisioning that with certain enhancements. The UI could potentially offer a more refined and user-friendly experience, fostering smoother interactions and facilitating easier navigation for users engaging with the application. New users might encounter a minor setback due to the absence of readily accessible training videos, which could have otherwise proven to be an invaluable resource in aiding their initial familiarization with the platform, potentially hindering their seamless onboarding process and delaying their ability to harness the software's full range of capabilities to its utmost potential.
JeremyEmmett - PeerSpot reviewer
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ActiveBatch's Self-Service Portal allows our business units to run and monitor their own workloads. They can simply run and review the logs, but they can't modify them. It increases their productivity because they are able to take care of things on their own. It saves us time from having to rerun the scripts, because the business units can just go ahead and log in and and rerun it themselves."
"The user interface is really incredible."
"The automation feature is a very valuable feature as the associates do not have to worry about performing repetitive tasks (i.e. endpoint security scans on a daily basis) that would take several hours to complete on a daily basis."
"The nice thing about ActiveBatch is once we have created a specific job that can be easily be replicated to another job, then minimal changes will have to be made. This makes things nice. Reduction of coding is substantial in a lot of cases. The replication of one job to another is just doing a few minor tweaks and rolling it into production. This decreases our development costs substantially."
"Approximately ~20 hours of manual effort have been reduced to ~5 hours with the help of ActiveBatch."
"ActiveBatch helped us automate and schedule routine tasks such as data backups, file transfers, database updates, and report generation, which frees IT staff to focus on other studies."
"ActiveBatch has reduced work by providing automated workflows across several different applications."
"One of the most valuable features is the job templates. If we need to create an FTP job, we just drag over the FTP template and fill out the requirements using the variables that ActiveBatch uses. And that makes it reusable. We can create a job once but use it for many different clients."
"The initial setup is a simple process."
"The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting."
"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."
"PagerDuty is very stable and very reliable."
"It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"PagerDuty helps you bifurcate teams and redirect alerts to specific teams"
"The initial setup is straightforward."
 

Cons

"It could be easier to provide dashboards on how many jobs are running at the same time; more monitoring."
"There are very few documents that provide us with detailed information on the troubleshooting of errors that occur during integration with the existing environment."
"ActiveBatch UI could use a little more help, and video tutorials would be greatly appreciated for user guides."
"As more organizations are moving towards a cloud-based infrastructure, ActiveBatch could incorporate more capabilities that support popular cloud platforms, such as AWS, Azure, and Google Cloud."
"Except for the GUI, everything looks good."
"Providing some detailed training materials could be very helpful for new users who have very limited technical information about the tool."
"The thing I've noticed the most is the Help function. It's very difficult, at times, to find examples of how to do something. The Help function will explain what the tool does, but we're not a Windows shop at the data warehouse. Our data warehouse jobs actually run on Linux servers. Finding things for Linux-based solutions is not as easy as it is for Windows-based solutions. I would like to see more examples, and more non-Windows examples as well, in the Help."
"An area for improvement in ActiveBatch Workload Automation is its interface or GUI. It could be a little better. There isn't any additional feature I'd like to see in the tool, except for the GUI, everything looks good."
"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."
"It cannot be integrated with our upgraded Jira system."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"It is difficult to send underlying trace files or statuses using PagerDuty."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"PagerDuty's webhooks need some improvement."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
 

Pricing and Cost Advice

"Currently, we are paying approximately $7,000 yearly, which includes support."
"ActiveBatch is currently redesigning themselves. In the past, they were a low cost solution for automation. They had a nice tool that was very inexpensive. With their five-year plan, they will be more enhancement-driven, so they're trying to improve their software, customer service, and the way that their customers get information from them. In doing that, they're raising the price of their base system. They changed from one pricing model to another, which has caused some friction between ActiveBatch and us. We're working through that right now with them. That's one of the reasons why we're why we were evaluating other software packages."
"I don't think we've ever had a problem with the pricing or licensing. Even the maintenance fees are very much in line. They are not excessive. I think for the support that you get, you get a good value for your money. It's the best value on the market."
"It allows for lower operational overhead."
"The price was fairly in line with other automation tools. I don't think it's exorbitantly expensive, relatively speaking."
"I like ActiveBatch Workload Automation's licensing model because they're not holding you down on an agentless model or agent model, where every server needs to have an agent. That's the main selling point of the solution and I hope they stay that way."
"The pricing was fair. There are additional costs for the plugins. We have the standard licensing fees for different pieces, then we have the plugins which were add-ons. However, we expected that."
"If you compare ActiveBatch licensing to Control-M, you're looking at $50,000 as opposed to millions."
"The cost is based on the package you select."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
"The price is very high."
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
9%
Insurance Company
8%
Retailer
7%
Computer Software Company
21%
Financial Services Firm
12%
Manufacturing Company
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ActiveBatch Workload Automation?
Managing the workload and monitoring the tasks were very difficult with manual interventions. Now, by using ActiveBatch, the process is automated and it runs tasks on a scheduled basis.
What is your experience regarding pricing and costs for ActiveBatch Workload Automation?
I'd advise users to start by knowing what the actual requirement is and thoroughly assess the automation needs. New users should take advantage of the demos and trial versions so they get an idea o...
What needs improvement with ActiveBatch Workload Automation?
After upgrades we are facing a few issues and errors triggered, so focusing on this would be appreciated. Some of the advanced features in the user interface are a bit confusing even after referrin...
What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...
What needs improvement with PagerDuty?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability...
 

Also Known As

ActiveBatch
No data available
 

Overview

 

Sample Customers

Informatica, D&H, ACES, PrimeSource, Sub-Zero Group, SThree, Lamar Advertising, Subway, Xcel Energy, Ignite Technologies, Whataburger, Jyske Bank, Omaha Children's Hospital
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about ActiveBatch by Redwood vs. PagerDuty Operations Cloud and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.