PagerDuty and ActiveBatch by Redwood compete in the incident management and workload automation categories, respectively. PagerDuty's robust alert management and automation strengths give it a competitive edge, while ActiveBatch excels with its extensive job scheduling capabilities.
Features: PagerDuty's notable features include its advanced alerting capabilities, automatic incident escalation, and effective alert deduplication. Users appreciate its integration options that seamlessly connect with various systems. ActiveBatch offers extensive job scheduling along with automation features, enabling direct integrations using API calls. Its capability to operate across diverse environments adds significant value.
Room for Improvement: PagerDuty could enhance its integration with external systems and refine its alert grouping process. Users suggest noise suppression features and a more intuitive user interface. ActiveBatch could improve in areas like user interface design and navigation. Enhanced integration with popular cloud platforms like AWS and Azure would also be beneficial.
Ease of Deployment and Customer Service: PagerDuty offers versatile deployment options, including public and private clouds, and is praised for responsive customer service. On the other hand, ActiveBatch primarily operates on-premises with some complexity challenges. Despite this, its customer support is noted to be improving. Both products have strong technical support but cater to different deployment environments.
Pricing and ROI: PagerDuty provides multiple pricing plans, although costs may rise with more users. Its effective incident management contributes to a strong ROI. ActiveBatch's pricing is seen as reasonable given its automation capabilities, offering good ROI through workload optimizations, despite increasing subscription costs. Users highlight the importance of aligning features with pricing.
ActiveBatch by Redwood enhances efficiency with features like job scheduling, integration, and real-time monitoring. It supports diverse platforms, automates tasks, and offers a single-pane view with robust security.
ActiveBatch streamlines automation by offering drag-and-drop functionality, pre-built job steps, and native integrations. Its customizable workflows and alert system aid in managing complex workloads like data processing and server monitoring across hybrid environments. While it effectively reduces manual errors and enhances productivity, areas like navigation and support for cloud platforms need enhancement. New users may face challenges due to its complexity and steep learning curve, and further improvements in reporting, mobile access, and training could provide additional support to users.
What important features does ActiveBatch offer?In finance, ActiveBatch is implemented for orchestrating batch processes and data management. The healthcare industry utilizes it for automating patient data updates and server monitoring, while the retail sector benefits from file transfers and inventory management automation.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.