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ActiveBatch by Redwood vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ActiveBatch by Redwood
Ranking in Process Automation
9th
Average Rating
9.2
Reviews Sentiment
7.4
Number of Reviews
35
Ranking in other categories
Managed File Transfer (MFT) (11th), Workload Automation (8th)
PagerDuty Operations Cloud
Ranking in Process Automation
13th
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
IT Alerting and Incident Management (1st), AIOps (9th), Critical Event Management (CEM) (1st)
 

Mindshare comparison

As of June 2025, in the Process Automation category, the mindshare of ActiveBatch by Redwood is 0.6%, down from 0.7% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Shubham Bharti - PeerSpot reviewer
Flexible, easy to use, and offers good automation
Occasionally, I find myself contemplating if there is room for improvement in the user interface (UI), and envisioning that with certain enhancements. The UI could potentially offer a more refined and user-friendly experience, fostering smoother interactions and facilitating easier navigation for users engaging with the application. New users might encounter a minor setback due to the absence of readily accessible training videos, which could have otherwise proven to be an invaluable resource in aiding their initial familiarization with the platform, potentially hindering their seamless onboarding process and delaying their ability to harness the software's full range of capabilities to its utmost potential.
JeremyEmmett - PeerSpot reviewer
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the valuable features is the ability to trigger workflows, one after another, based on success, without having to worry about overlapping workflows. The ability to integrate our BI, analytics, and our data quality jobs is also valuable"
"What ActiveBatch allows you to do is develop a more efficient process. It gave me visibility into all my jobs so I could choose which jobs to run in parallel. This is much easier than when I have to try to do it through cron for Windows XP, where you really can't do things in parallel and know what is going on."
"It can connect to a number of third-party/legacy systems."
"ActiveBatch has reduced work by providing automated workflows across several different applications."
"For developers, it is easy to orchestrate the workflows and the integration has been very easy."
"I found ActiveBatch Workload Automation to be a very good scheduling tool. What I like best about it is that it has very less downtime when managing many complex scheduling workflows, so I'm very impressed with ActiveBatch Workload Automation."
"ActiveBatch helped us automate and schedule routine tasks such as data backups, file transfers, database updates, and report generation, which frees IT staff to focus on other studies."
"Approximately ~20 hours of manual effort have been reduced to ~5 hours with the help of ActiveBatch."
"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."
"Notification is the most valuable feature."
"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
"PagerDuty's notification process is the most valuable feature."
"It has scaled well for us."
"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."
"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
 

Cons

"I have faced struggles to understand, set up the tool, and implement it in my early days as a new user."
"The interface is not that user-friendly and is a little tough to navigate."
"The user interface can be improved so that it is more appealing and accessible to new users."
"A nice thing to have would be the ability to comfortably pass variables from one job to another. That was one of the things that I found difficult."
"They should offer pricing that is more affordable."
"The monitoring dashboard could have been more user-friendly so that in the monitoring dashboard itself we can see the total number of jobs created in the system and how many were currently active/scheduled/chained."
"Some of the advanced features in the user interface are a bit confusing even after referring to the documents."
"Any product is going to have some room for improvement, no matter what. I see the company has already ventured into AWS and they're constantly trying to improve the managed file transfer which they have recently improvised. I think they bought a software called JSCAPE and they're trying to improve it, which is good. I am not sure if JSCAPE would be part of the base product but currently, you have to buy a separate license for it, which doesn't make sense. If it was Microsoft, ServiceNow, or integrating with other software vendors, I would understand but JSCAPE is now in-house and I'm not sure if they can justify having a separate license for JSCAPE. I would probably expect them to be packaging JSCAPE into the base product. They did switch over from a perpetual license model to a subscription model, which hurt the company a little bit. Nobody is offering the perpetual model anymore. As long as the transition is fair for both the companies, I think it should be fine and not burn us out."
"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."
"The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that."
"PagerDuty can improve the integration with Terraform."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
"It’s quite hard to reach the support team."
"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in."
 

Pricing and Cost Advice

"ActiveBatch is currently redesigning themselves. In the past, they were a low cost solution for automation. They had a nice tool that was very inexpensive. With their five-year plan, they will be more enhancement-driven, so they're trying to improve their software, customer service, and the way that their customers get information from them. In doing that, they're raising the price of their base system. They changed from one pricing model to another, which has caused some friction between ActiveBatch and us. We're working through that right now with them. That's one of the reasons why we're why we were evaluating other software packages."
"It allows for lower operational overhead."
"I don't think we've ever had a problem with the pricing or licensing. Even the maintenance fees are very much in line. They are not excessive. I think for the support that you get, you get a good value for your money. It's the best value on the market."
"Currently, we are paying approximately $7,000 yearly, which includes support."
"The price was fairly in line with other automation tools. I don't think it's exorbitantly expensive, relatively speaking."
"If you compare ActiveBatch licensing to Control-M, you're looking at $50,000 as opposed to millions."
"I like ActiveBatch Workload Automation's licensing model because they're not holding you down on an agentless model or agent model, where every server needs to have an agent. That's the main selling point of the solution and I hope they stay that way."
"The pricing was fair. There are additional costs for the plugins. We have the standard licensing fees for different pieces, then we have the plugins which were add-ons. However, we expected that."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"The cost is based on the package you select."
"There is a license needed to use PagerDuty."
"The pricing may be about $1,000 per user."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
9%
Manufacturing Company
8%
Insurance Company
8%
Computer Software Company
20%
Financial Services Firm
12%
Manufacturing Company
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ActiveBatch Workload Automation?
Managing the workload and monitoring the tasks were very difficult with manual interventions. Now, by using ActiveBatch, the process is automated and it runs tasks on a scheduled basis.
What is your experience regarding pricing and costs for ActiveBatch Workload Automation?
I'd advise users to start by knowing what the actual requirement is and thoroughly assess the automation needs. New users should take advantage of the demos and trial versions so they get an idea o...
What needs improvement with ActiveBatch Workload Automation?
After upgrades we are facing a few issues and errors triggered, so focusing on this would be appreciated. Some of the advanced features in the user interface are a bit confusing even after referrin...
What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...
What needs improvement with PagerDuty?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability...
 

Also Known As

ActiveBatch
No data available
 

Overview

 

Sample Customers

Informatica, D&H, ACES, PrimeSource, Sub-Zero Group, SThree, Lamar Advertising, Subway, Xcel Energy, Ignite Technologies, Whataburger, Jyske Bank, Omaha Children's Hospital
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about ActiveBatch by Redwood vs. PagerDuty Operations Cloud and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.