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ActiveBatch by Redwood vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ActiveBatch by Redwood
Ranking in Process Automation
7th
Average Rating
9.2
Number of Reviews
35
Ranking in other categories
Managed File Transfer (MFT) (6th), Workload Automation (6th)
PagerDuty Operations Cloud
Ranking in Process Automation
15th
Average Rating
8.8
Number of Reviews
36
Ranking in other categories
IT Alerting and Incident Management (1st), AIOps (13th), Critical Event Management (CEM) (2nd)
 

Featured Reviews

Shubham Bharti - PeerSpot reviewer
Aug 19, 2023
Flexible, easy to use, and offers good automation
Occasionally, I find myself contemplating if there is room for improvement in the user interface (UI), and envisioning that with certain enhancements. The UI could potentially offer a more refined and user-friendly experience, fostering smoother interactions and facilitating easier navigation for users engaging with the application. New users might encounter a minor setback due to the absence of readily accessible training videos, which could have otherwise proven to be an invaluable resource in aiding their initial familiarization with the platform, potentially hindering their seamless onboarding process and delaying their ability to harness the software's full range of capabilities to its utmost potential.
Ashish  Paikrao - PeerSpot reviewer
Sep 8, 2023
Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure
We were exploring ManageEngine ServiceDesk. So, we need a feature where we can, like, when an alert triggers, we should alert the recipient by on-call. So, when an alert is detected, a ticket is generated in the management team, and we want to notify them on-call. Like, this ticket has been generated and stuff. So, I would like to see a similar feature in this solution. This is why we want an alternative to PagerDuty. We want an alternative to PagerDuty. So we are getting on-call notifications using PagerDuty, but now we want to replace PagerDuty with ManageEngine ServiceDesk. So whenever some incident happens in the cloud infrastructure, we get data alerts from cloud security. We want to integrate a service that will provide us with notifications on-call. That this server is down, or this website is down, or this thing is going wrong. Another area of improvement is integration. It cannot be integrated with our upgraded Jira system. That's why we are dropping PagerDuty. We won't continue using it due to integration issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the valuable features is the ability to trigger workflows, one after another, based on success, without having to worry about overlapping workflows. The ability to integrate our BI, analytics, and our data quality jobs is also valuable"
"The nice thing about ActiveBatch is once we have created a specific job that can be easily be replicated to another job, then minimal changes will have to be made. This makes things nice. Reduction of coding is substantial in a lot of cases. The replication of one job to another is just doing a few minor tweaks and rolling it into production. This decreases our development costs substantially."
"Error Handling is one of the best standout features of ActiveBatch."
"One of the most valuable features of this solution is the versatility of the prebuilt jobs."
"By implementing a sophisticated scheduling mechanism, the system allows for the precise triggering of jobs at user-selected frequencies, enabling a seamless and automated execution of tasks according to specified time intervals."
"ActiveBatch can automate predictable, repeatable processes very well. There is no real trick to what ActiveBatch does. ActiveBatch does exactly what you would expect a scheduling piece of software to do. It does it in a timely manner and does it with very little outside interference and fanfare. It runs when it is supposed to, and I don't have to jump through a bunch of hoops to double check it."
"Approximately ~20 hours of manual effort have been reduced to ~5 hours with the help of ActiveBatch."
"What ActiveBatch allows you to do is develop a more efficient process. It gave me visibility into all my jobs so I could choose which jobs to run in parallel. This is much easier than when I have to try to do it through cron for Windows XP, where you really can't do things in parallel and know what is going on."
"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."
"The alerts are immediate in this solution, which allows us to respond to errors quickly."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"PagerDuty helps you bifurcate teams and redirect alerts to specific teams"
"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."
"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."
"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
 

Cons

"As more organizations are moving towards a cloud-based infrastructure, ActiveBatch could incorporate more capabilities that support popular cloud platforms, such as AWS, Azure, and Google Cloud."
"I have faced struggles to understand, set up the tool, and implement it in my early days as a new user."
"The product should be improved by providing a customization option."
"The thing I've noticed the most is the Help function. It's very difficult, at times, to find examples of how to do something. The Help function will explain what the tool does, but we're not a Windows shop at the data warehouse. Our data warehouse jobs actually run on Linux servers. Finding things for Linux-based solutions is not as easy as it is for Windows-based solutions. I would like to see more examples, and more non-Windows examples as well, in the Help."
"The interface is not that user-friendly and is a little tough to navigate."
"I can't get the cleaning up of logs to work consistently. Right now, we are not setup correctly, and maybe it is something that I have not effectively communicated to them."
"It could be easier to provide dashboards on how many jobs are running at the same time; more monitoring."
"Some of the advanced features in the user interface are a bit confusing even after referring to the documents."
"The user interface could be more intuitive."
"It is difficult to send underlying trace files or statuses using PagerDuty."
"I would like to see more content in the notification messages; although, that might be a configuration on our end."
"It cannot be integrated with our upgraded Jira system."
"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
 

Pricing and Cost Advice

"I don't think we've ever had a problem with the pricing or licensing. Even the maintenance fees are very much in line. They are not excessive. I think for the support that you get, you get a good value for your money. It's the best value on the market."
"ActiveBatch is currently redesigning themselves. In the past, they were a low cost solution for automation. They had a nice tool that was very inexpensive. With their five-year plan, they will be more enhancement-driven, so they're trying to improve their software, customer service, and the way that their customers get information from them. In doing that, they're raising the price of their base system. They changed from one pricing model to another, which has caused some friction between ActiveBatch and us. We're working through that right now with them. That's one of the reasons why we're why we were evaluating other software packages."
"The price was fairly in line with other automation tools. I don't think it's exorbitantly expensive, relatively speaking."
"If you compare ActiveBatch licensing to Control-M, you're looking at $50,000 as opposed to millions."
"I like ActiveBatch Workload Automation's licensing model because they're not holding you down on an agentless model or agent model, where every server needs to have an agent. That's the main selling point of the solution and I hope they stay that way."
"The pricing was fair. There are additional costs for the plugins. We have the standard licensing fees for different pieces, then we have the plugins which were add-ons. However, we expected that."
"Currently, we are paying approximately $7,000 yearly, which includes support."
"It allows for lower operational overhead."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
"The pricing may be about $1,000 per user."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"The price is very high."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
9%
Manufacturing Company
8%
Insurance Company
8%
Computer Software Company
21%
Financial Services Firm
13%
Manufacturing Company
7%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ActiveBatch Workload Automation?
Managing the workload and monitoring the tasks were very difficult with manual interventions. Now, by using ActiveBatch, the process is automated and it runs tasks on a scheduled basis.
What is your experience regarding pricing and costs for ActiveBatch Workload Automation?
I'd advise users to start by knowing what the actual requirement is and thoroughly assess the automation needs. New users should take advantage of the demos and trial versions so they get an idea o...
What needs improvement with ActiveBatch Workload Automation?
After upgrades we are facing a few issues and errors triggered, so focusing on this would be appreciated. Some of the advanced features in the user interface are a bit confusing even after referrin...
What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The price is very high. I rate the pricing a six out of ten. The license for stakeholders is very limited.
What needs improvement with PagerDuty?
It is difficult to send underlying trace files or statuses using PagerDuty. You can set up email alerts, but you cannot build any triggers using those email alerts. There are limitations; you canno...
 

Also Known As

ActiveBatch
No data available
 

Overview

 

Sample Customers

Informatica, D&H, ACES, PrimeSource, Sub-Zero Group, SThree, Lamar Advertising, Subway, Xcel Energy, Ignite Technologies, Whataburger, Jyske Bank, Omaha Children's Hospital
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about ActiveBatch by Redwood vs. PagerDuty Operations Cloud and other solutions. Updated: October 2024.
815,209 professionals have used our research since 2012.