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ActiveBatch by Redwood vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ActiveBatch by Redwood
Ranking in Process Automation
9th
Average Rating
9.2
Reviews Sentiment
7.4
Number of Reviews
35
Ranking in other categories
Managed File Transfer (MFT) (10th), Workload Automation (9th)
PagerDuty Operations Cloud
Ranking in Process Automation
13th
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
IT Alerting and Incident Management (1st), AIOps (10th), Critical Event Management (CEM) (1st)
 

Mindshare comparison

As of July 2025, in the Process Automation category, the mindshare of ActiveBatch by Redwood is 0.7%, down from 0.7% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Shubham Bharti - PeerSpot reviewer
Flexible, easy to use, and offers good automation
Occasionally, I find myself contemplating if there is room for improvement in the user interface (UI), and envisioning that with certain enhancements. The UI could potentially offer a more refined and user-friendly experience, fostering smoother interactions and facilitating easier navigation for users engaging with the application. New users might encounter a minor setback due to the absence of readily accessible training videos, which could have otherwise proven to be an invaluable resource in aiding their initial familiarization with the platform, potentially hindering their seamless onboarding process and delaying their ability to harness the software's full range of capabilities to its utmost potential.
JeremyEmmett - PeerSpot reviewer
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the most valuable features of this solution is the versatility of the prebuilt jobs."
"The Jobs Library has been a tremendous asset. For the most, that's what we use. There are some outliers, but we pretty much integrate those Jobs Library steps throughout the process, whether it's REST calls, FTP processes, or file copies and moves... That has helped us to build end-to-end workflows."
"ActiveBatch can automate predictable, repeatable processes very well. There is no real trick to what ActiveBatch does. ActiveBatch does exactly what you would expect a scheduling piece of software to do. It does it in a timely manner and does it with very little outside interference and fanfare. It runs when it is supposed to, and I don't have to jump through a bunch of hoops to double check it."
"It has helped with scheduling complex jobs with simple scripts."
"By implementing a sophisticated scheduling mechanism, the system allows for the precise triggering of jobs at user-selected frequencies, enabling a seamless and automated execution of tasks according to specified time intervals."
"The product offers a centralized platform for managing activities across many environments, applications, etc."
"There are hundreds of pre-built steps."
"ActiveBatch provides summary reports and logs for further analysis and improvements in monitoring servers, which is very handy."
"The product easily integrates with other solutions."
"Notification is the most valuable feature."
"The SMS pages and the mobile application are pretty much the top two features."
"I'd rate the solution ten out of ten."
"PagerDuty is very stable and very reliable."
"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."
 

Cons

"They could provide an easier installation guide or technical support to the organizations during the installation process."
"Any product is going to have some room for improvement, no matter what. I see the company has already ventured into AWS and they're constantly trying to improve the managed file transfer which they have recently improvised. I think they bought a software called JSCAPE and they're trying to improve it, which is good. I am not sure if JSCAPE would be part of the base product but currently, you have to buy a separate license for it, which doesn't make sense. If it was Microsoft, ServiceNow, or integrating with other software vendors, I would understand but JSCAPE is now in-house and I'm not sure if they can justify having a separate license for JSCAPE. I would probably expect them to be packaging JSCAPE into the base product. They did switch over from a perpetual license model to a subscription model, which hurt the company a little bit. Nobody is offering the perpetual model anymore. As long as the transition is fair for both the companies, I think it should be fine and not burn us out."
"Setting up the software was hard."
"The reporting needs improvement. There is a real need for the ability to generate audit reports on the fly. It needs to be a lot easier than what I can do right now. This is a major item for me."
"Some improvements can be made to the user interface."
"An area for improvement in ActiveBatch Workload Automation is its interface or GUI. It could be a little better. There isn't any additional feature I'd like to see in the tool, except for the GUI, everything looks good."
"The interface is not that user-friendly and is a little tough to navigate."
"The thing I've noticed the most is the Help function. It's very difficult, at times, to find examples of how to do something. The Help function will explain what the tool does, but we're not a Windows shop at the data warehouse. Our data warehouse jobs actually run on Linux servers. Finding things for Linux-based solutions is not as easy as it is for Windows-based solutions. I would like to see more examples, and more non-Windows examples as well, in the Help."
"Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in."
"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."
"They could include incident merging and alert grouping features in the product."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"I would like to see more content in the notification messages; although, that might be a configuration on our end."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"It is difficult to send underlying trace files or statuses using PagerDuty."
 

Pricing and Cost Advice

"ActiveBatch is currently redesigning themselves. In the past, they were a low cost solution for automation. They had a nice tool that was very inexpensive. With their five-year plan, they will be more enhancement-driven, so they're trying to improve their software, customer service, and the way that their customers get information from them. In doing that, they're raising the price of their base system. They changed from one pricing model to another, which has caused some friction between ActiveBatch and us. We're working through that right now with them. That's one of the reasons why we're why we were evaluating other software packages."
"The price was fairly in line with other automation tools. I don't think it's exorbitantly expensive, relatively speaking."
"I don't think we've ever had a problem with the pricing or licensing. Even the maintenance fees are very much in line. They are not excessive. I think for the support that you get, you get a good value for your money. It's the best value on the market."
"If you compare ActiveBatch licensing to Control-M, you're looking at $50,000 as opposed to millions."
"I like ActiveBatch Workload Automation's licensing model because they're not holding you down on an agentless model or agent model, where every server needs to have an agent. That's the main selling point of the solution and I hope they stay that way."
"The pricing was fair. There are additional costs for the plugins. We have the standard licensing fees for different pieces, then we have the plugins which were add-ons. However, we expected that."
"It allows for lower operational overhead."
"Currently, we are paying approximately $7,000 yearly, which includes support."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"The price is very high."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"The cost is based on the package you select."
"There is a license needed to use PagerDuty."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Insurance Company
8%
Computer Software Company
8%
Manufacturing Company
8%
Computer Software Company
18%
Financial Services Firm
11%
Performing Arts
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ActiveBatch Workload Automation?
Managing the workload and monitoring the tasks were very difficult with manual interventions. Now, by using ActiveBatch, the process is automated and it runs tasks on a scheduled basis.
What is your experience regarding pricing and costs for ActiveBatch Workload Automation?
I'd advise users to start by knowing what the actual requirement is and thoroughly assess the automation needs. New users should take advantage of the demos and trial versions so they get an idea o...
What needs improvement with ActiveBatch Workload Automation?
After upgrades we are facing a few issues and errors triggered, so focusing on this would be appreciated. Some of the advanced features in the user interface are a bit confusing even after referrin...
What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...
What needs improvement with PagerDuty?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability...
 

Also Known As

ActiveBatch
No data available
 

Overview

 

Sample Customers

Informatica, D&H, ACES, PrimeSource, Sub-Zero Group, SThree, Lamar Advertising, Subway, Xcel Energy, Ignite Technologies, Whataburger, Jyske Bank, Omaha Children's Hospital
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about ActiveBatch by Redwood vs. PagerDuty Operations Cloud and other solutions. Updated: June 2025.
860,632 professionals have used our research since 2012.