

NinjaOne and Acronis Cyber Cloud are IT management solutions competing in cybersecurity and service management. NinjaOne seems to have the upper hand in customer assistance due to its streamlined support. Acronis Cyber Cloud is recognized for its extensive feature set, justifying a higher investment.
Features: NinjaOne focuses on simplified IT management with remote monitoring, patch management, and an intuitive alert system. Acronis Cyber Cloud offers comprehensive data protection with data backup, antivirus, and disaster recovery functions.
Ease of Deployment and Customer Service: NinjaOne is known for quick deployment and responsive customer service, making it appealing for businesses looking for rapid implementation. Acronis Cyber Cloud, while potentially more complex to deploy due to its wide array of features, provides a valuable learning curve for those prioritizing extensive protection.
Pricing and ROI: NinjaOne is generally recognized for lower setup costs, contributing to more immediate ROI for organizations looking to manage IT operations efficiently. Acronis Cyber Cloud may involve a higher initial investment, yet its expansive range of security solutions is viewed by some sectors as delivering substantial long-term value.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
I have seen a return on investment with NinjaOne, specifically with fewer employees and less time spent on troubleshooting.
Technical support is always prompt.
I give the technical support a nine; they are always available.
I rate the technical support of Acronis as a strong eight because although the response times can sometimes be slow, they always go the extra mile and even conduct remote sessions when addressing complex issues.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
Customer support from NinjaOne is excellent.
I would rate its scalability as ten out of ten.
I rate its scalability as ten out of ten due to the hybrid deployment options.
We can scale up as needed.
I would rate the scalability of NinjaOne as ten out of ten.
We easily install the agent on new servers and can create scripts to automate agent installation.
The scalability of NinjaOne is good; we can add more as we grow.
I would rate the stability of Acronis Cloud as ten out of ten.
I would rate the stability a ten out of ten.
In the two years I have used it, I have never experienced any downtime or reliability issues.
Downloading can take a significant amount of time, sometimes requiring five to six hours to download a 30 GB file.
If there were some drop-down options integrated, the configuration would be more user-friendly.
Acronis Cyber Cloud only supports on-premises solutions, and I wish there were a way to implement this support with the cloud or have another backup location, other than the cloud, instead of tape.
Security and reporting, including business intelligence tools, are adequate.
NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.
The ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state.
The licensing cost for Microsoft products can be challenging.
I rate the pricing nine out of ten.
I find it to be quite affordable.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
The features I find most effective for cybersecurity include reporting, vulnerability scanning, ransomware protection, and encryption.
The anti-malware feature is AI-based and helps improve my cybersecurity posture with its AI-based multi-ware feature.
If any cyber threat happens, my data is safeguarded even if my laptop crashes and user credentials do not work.
The software's automation tools have solved critical deployment problems for small businesses.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
Every month, every quarter, I see new features, and it is always evolving.
| Product | Market Share (%) |
|---|---|
| NinjaOne | 9.9% |
| Acronis Cyber Cloud | 2.4% |
| Other | 87.7% |


| Company Size | Count |
|---|---|
| Small Business | 7 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 3 |
| Large Enterprise | 2 |
Acronis Cyber Cloud is a comprehensive platform offering solutions for backup, disaster recovery, and data protection, catering to the needs of businesses seeking a robust cybersecurity strategy with flexible deployment options.
Acronis Cyber Cloud provides diverse functionalities, integrating data protection with cybersecurity controls to cater to businesses' growing demands. It supports varied use cases such as safeguarding critical data, ensuring business continuity, and enhancing threat protection. Users appreciate its versatility and ability to adapt to different IT environments, yet highlight areas for improvement like advanced reporting features and real-time monitoring capabilities to enhance its benefits further.
What are the key features of Acronis Cyber Cloud?Acronis Cyber Cloud is widely adopted across sectors like finance, healthcare, and manufacturing due to its flexible deployment options and robust security features. It supports businesses in safeguarding sensitive data and ensuring compliance with industry regulations, making it a preferred choice in environments requiring stringent data protection and security measures.
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
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