ACI Worldwide Global Payments Hub vs Appian comparison

ACI Worldwide and Appian are both solutions in the Process Automation category. ACI Worldwide is ranked #38, while Appian is ranked #7 with an average rating of 8.0. ACI Worldwide holds a 0.3% mindshare in PA, compared to Appian’s 5.8% mindshare. Additionally, 100% of ACI Worldwide users are willing to recommend the solution, compared to 95% of Appian users who would recommend it.

ACI Worldwide Global Paymen...

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100% willing to recommend

Appian

Read 63 Appian reviews

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3,214 Comparison Views

95% willing to recommend

ACI Worldwide Global Paymen...

Appian

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Executive SummaryUpdated on Oct 19, 2025

ACI Worldwide Global Payments Hub and Appian compete in the financial services technology sector, focusing on payment processing and system operations. ACI Worldwide Global Payments Hub has an advantage in pricing strategy, while Appian's comprehensive feature set provides an edge in value justification.

Features: ACI Worldwide Global Payments Hub offers robust payment processing capabilities, capable of handling high transaction volumes with secure end-to-end encryption. Appian provides an integrated platform that combines business process management with automation tools, improving organizational workflows. With a wide range of integration options, Appian is a preferred choice for complex environments.

Ease of Deployment and Customer Service: ACI Worldwide Global Payments Hub supports a flexible deployment model with scalable cloud-based options and comprehensive customer service. Appian provides a low-code platform that streamlines process implementation, reducing setup time. Its customer service is recognized for being responsive and helpful, offering advantages in deployment and support.

Pricing and ROI: ACI Worldwide Global Payments Hub offers competitive initial setup costs and scalable pricing options for various transaction volumes, resulting in a positive ROI for high-usage clients. Appian, although having a higher upfront cost, delivers significant ROI through its automation and integration capabilities, reducing operational inefficiencies and favorable for long-term strategic goals.

To learn more, read our detailed Process Automation Report (Updated: October 2025).

Buyer's Guide

Process Automation

October 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ACI Worldwide Global Paymen...

Ranking in Process Automation

38th

Average Rating

8.0

Reviews Sentiment

5.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Appian

Ranking in Process Automation

7th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (9th), Rapid Application Development Software (10th), Low-Code Development Platforms (2nd), Process Mining (7th)

Mindshare comparison

As of October 2025, in the Process Automation category, the mindshare of ACI Worldwide Global Payments Hub is 0.3%, up from 0.1% compared to the previous year. The mindshare of Appian is 5.8%, down from 9.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Market Share Distribution
Product	Market Share (%)
Appian	5.8%
ACI Worldwide Global Payments Hub	0.3%
Other	93.9%

Process Automation

Featured Reviews

Prabhash Ray

Pre-Sales Consultant at Capco

Robust cloud model support and offers competitive pricing with a pay-per-use model

This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model. And then, this solution's time to market. So they are generally the first ones to deploy any regulatory changes.

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Kunal Sharda

Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited

Experience enables seamless automation and elevates process efficiency while embracing innovative technologies

The features of Appian that have proven to be the most beneficial are its capability to create processes and integrate with external systems while ensuring data consistency across all the systems. The latest features of Appian are quite useful around the UI/UX design and the artificial intelligence integrations. Appian is aiding in leveraging AI technologies in multiple ways: one way is for developers, as they make development efficient and quick by enabling developer co-pilots across various phases of the application, which helps design Appian quickly and provides suggestions along the way. Another way is through AI Skills, which can be integrated anywhere in the process model to leverage artificial intelligence for tasks such as extracting data from documents, summarizing information from documents or long paragraphs, and building custom prompts with Appian. Appian also utilizes AI for business users, providing a feature called process each view, enabling business users to create their own dashboards, reports, and gain insights from their data and processes using artificial intelligence. It's multi-fold and always growing.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model."

"The process models provide self-documenting systems."

"The product's most valuable feature is the low code aspect of development. We can develop an end-to-end VPN solution using a single platform."

"The application is mobile-friendly, allowing me to use it across any device, whether mobile, laptop, or desktop."

"Process culture is making noise inside the organization because now, everybody knows that their time is being monitored."

"The initial setup is easy."

"Rapid development with low-code makes it easier to quickly get apps implemented and the time to break-even and ROI is much faster."

"Since implementing we have had a faster time to solution, with fewer resources needed."

"In terms of interface, it's very good. In terms of infrastructure, it's amazing and already using multiple tools behind the scenes. It's a low-code platform, so it's very easy to implement."

More Appian pros

Cons

"The initial setup of medium complexity. So, there is room for improvement to make it better."

"There should be more flexibility for the developers to choose the look and feel of the UI. They should have a better ability to design their widgets and customize them with different colors, shapes, and sizes. That is a limitation that could be improved upon."

"I would like to see more enhancement in the user interface to allow more freedom in designing the sites and pages."

"Something I would like to see improved is an SQL database connection."

"The solution could improve by being more responsive when dealing with large quantities of data. Additionally, they can make the decision or rules engine better. It cannot handle too many rules or too many decisions at once."

"It has it's own built-in UI components and doesn't provide much flexibility to customize or extend those components."

"Lacks business rules management as part of the solution."

"We would like to see more reduced latency. We would like to make sure that the scale-out factor will be much more as workloads come in."

"The UI of Appian is more internal. Recently, there has been an addition of an external user portal for the customer-facing stuff. It's still coming out."

More Appian cons

Pricing and Cost Advice

"I would rate the pricing a two out of ten, where one is cheap, and ten is expensive."

"If you're doing an enterprise-wide digital transformation, Appian is worthwhile, but not for just one or two use cases because the license costs are higher."

"The tool is quite costly."

"Appian is very flexible in their pricing. In general, Appian's pricing is much, much lower when compared to competition like Pega or other products. Appian also has a flexible licensing model across geographies. Pega usually goes with a single licensing cost—which is a US-based cost—for all global customers, and it's costly. Whereas Appian has a different regional licensing cost model and it can be cheaper, depending on geography. So Appian's licensing is very flexible, and cheaper when compared to other competition."

"It's good value for the price."

"More flexibility in the licensing model is still needed because initially there were customers who are looking at only one or two use cases of business areas, but now the business areas are changing and there is a larger scope. One license model may not fit everyone. They need to be a little more flexible on the licensing model."

"Product pricing compared to some of the earlier vendors, like IBM, CA, and Oracle, is quite well-priced. Although, we do feel that as we increase the number of users and the workload increases, we will have to spend more."

"It is expensive, but powerful. I would recommend comparing against cheaper licensing products and open source."

"The pricing can be a little confusing to customers."

More Appian pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

21%

Computer Software Company

11%

Government

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	9
Large Enterprise	41

Questions from the Community

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Which do you prefer - Appian or Camunda Platform?

Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...

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Is Appian a suitable solution for beginners who have no additional preparation?

Appian is actually pretty big on educating its users, including with courses that reward you with certifications. There is a whole section on their company’s website where you can check out the edu...

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Is it easy to set up Appian or did you have to resort to professional help?

We had some issues when we were setting up Appian. It was quite surprising, since this is a low-code tool which, in its essence, means it is meant for business users and inexperienced beginners. So...

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Comparisons

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Product Reports

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Process Automation

October 2025

ACI Worldwide Global Payments Hub report

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Buyer's Guide

Appian

October 2025

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Also Known As

Worldwide Global Payments Hub

Appian BPM, Appian AnyWhere, Appian Enterprise BPMS

Overview

ACI Universal Payments for a real-time hub is a modern, flexible solution that enables you to deliver consistent, scalable, real-time banking services across a variety of payment types, channels, networks and currencies.

ACI Worldwide

Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:

Complete automation: Through complete automation, companies are able to coordinate and manage employees, existing systems, bots, data, and artificial intelligence (AI) in a single workflow. The solution offers a way to centrally manage all third-party automation vendors as well.
Low-code applications: Appian offers the ability to build applications faster with visual development and low-code tools. All applications are ready-made to be suitable for mobile.
Low-code data: Appian lets companies source data from multiple types of sources, eliminating the need for data migration. Through no-code and low-code solutions and industry-standard connectors, the platform also eliminates the need for data silos.
Enterprise ready: The platform offers options for companies to scale their businesses to an enterprise level without complications.

Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.

Appian Features

Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:

Robotic process automation (RPA): Users of Appian can assign software bots to perform rules-based tasks that need to be repeated over a set course of time. This can improve efficiency and performance within an organization while saving human resources.
Intelligent document processing: The tool offers a feature for quick and accurate extraction and structuring of data. This can reduce time and costs for organizations because it eliminates the need for outsourcing such services.
AI: Appian utilizes artificial intelligence to enhance applications, workflows, and automation. AI is also used to address complex processes and unique situations.
Business rules: Organizations can automate and simplify work processes while adhering to their operating procedures.
Application development: Appian provides a low-code development feature that allows users to deploy applications over ten times faster than through conventional approaches. This feature not only allows for quick application building, but also applications that run on multiple types of platforms, seamless data integration, and business scalability.
Integrations and data: Appian allows for data integration from a wide array of sources without the need for migration. This contributes to easy access to data across systems, real-time data insights, improved user experience, and accelerated development.

Appian Benefits

The benefits of using Appian include:

The solution ensures seamless organization growth, as it supports various UX patterns, common data schemes, and upgrades, used to facilitate application development on a bigger scale.
Appian can increase process speed and deliver applications considerably faster compared to conventional development.
The platform is easy to use and suitable for complete beginners to build applications and workflows.
Appian offers a variety of design tools that facilitate development and deployment.
Appian offers detailed real-time data insight which allows organizations to access relevant information about their processes as they are developing.
The solution offers clients the ability to move data between the cloud, on-premise, and hybrid configurations.
The platform is easy to optimize, which allows businesses to utilize it according to their personal needs.
Appian offers connectivity across web, mobile, email, voice, and chat, providing a multi-channel experience for companies and their clients.

Reviews from Real Users

A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.

Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.

Appian

Sample Customers

Charles River Investment Management Systems, T-Mobile,Time Warner Cable, Thomson Reuters, Fidelity.com, Texas Instruments, Sears, Sabre Holdings, First Data, HP, IBM, Johnson Controls, Jefferies

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee

Find out what your peers are saying about Camunda, BMC, Temporal Technologies and others in Process Automation. Updated: October 2025.

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