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Cisco SD-WAN OverviewUNIXBusinessApplication

Cisco SD-WAN is #2 ranked solution in SD-WAN tools and top WAN Edge tools. PeerSpot users give Cisco SD-WAN an average rating of 8 out of 10. Cisco SD-WAN is most commonly compared to Fortinet FortiGate: Cisco SD-WAN vs Fortinet FortiGate. Cisco SD-WAN is popular among the large enterprise segment, accounting for 57% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a comms service provider, accounting for 38% of all views.
What is Cisco SD-WAN?

Cisco SD-WAN is a software-defined WAN (wide area network) solution that provides for secure stable connections to applications for enterprises and organizations. Cisco SD-WAN works to speed up the seamless movement to the cloud. A very robust and reliable solution, Cisco SD-WAN is cutting-edge in threat security and stability of the complete network and has very low latency. Cisco SD-WAN uses Infrastructure as a Service (IaaS), Software as a Service (SaaS), data centers, and even the internet to smoothly advance the move to a SASE (Service Access Service Edge)-based architecture. The Cisco SD-WAN dashboard gives you a complete visual of your entire infrastructure; you can see everything in real time. You will also have simplified IT operations and gain advanced network capabilities, dependability, and security. One valued feature is the overlay management protocol (OMP), which applies to your entire network to speedily connect all your company data centers. Cisco SD-WAN has a very flexible architecture and can be deployed on premises, in the cloud, hybrid, and even has multi-cloud options. Cisco SD-WAN instantly discovers, authenticates, and provisions all devices, both existing and new.

Cisco SD-WAN simplifies the management of multiple connections across the WAN, improves the end-user experience, improves overall application functionality and performance, and is a very cost-effective solution. Cisco SD-WAN integrates well with Microsoft 365, Salesforce, and many other cloud-based business solutions. Additionally, Cisco SD-WAN optimizes connectivity and streamlines workflows for Amazon Web Services (AWS) and Azure.

Benefits of Cisco SD-WAN

  • Increased profitability - Cisco SD-WAN will improve performance and decrease overall connectivity costs.
  • Improved productivity - Cisco SD-WAN requires less staff to manage and secure the WANs so valuable resources can be allocated elsewhere in your organization, increasing total productivity.
  • Flexible scalability- Cisco SD-WAN’s flexible and easily scalable architecture will allow your organization to address significantly greater business opportunities, helping to consistently increase revenue.
  • Enhanced security - Cisco SD-WAN offers real-time policy enforcement, ensuring that downtime and unplanned outages are kept to a minimum.

What real users have to say:

Cisco SD-WAN is fast with lower costs: “Using SD-WAN to combine services can result in better up time, higher speeds, and much lower costs.”

Cisco is a brand you can trust: “Cisco is an industry leader, so customers have a high level of trust with the brand - more so than with some newcomers that might have some more revolutionary solutions, but no name recognition.”

Cisco SD-WAN offers load-balancing and real-time traffic monitoring: “Load balancing is a feature that allows us to take the best of our links and distribute the load intelligently, always with an eye on the end-customer experience.”

Cisco SD-WAN was previously known as Viptela, Cisco vEdge Cloud Router.

Cisco SD-WAN Buyer's Guide

Download the Cisco SD-WAN Buyer's Guide including reviews and more. Updated: May 2022

Cisco SD-WAN Customers

Doyle Research, Ashton Metzler & Associates

Cisco SD-WAN Video

Archived Cisco SD-WAN Reviews (more than two years old)

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Solution Architect at a tech services company with 51-200 employees
Reseller
Top 20
Good application-level routing and easy to manage with a single dashboard, but it should include a complete firewall
Pros and Cons
  • "The most valuable feature is the application-level routing."
  • "This solution should include a fully functional firewall at no extra charge."

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients. One of our customers has approximately 100 branches that were linked together using Cisco SD-WAN in multiple phases. In the first phase, they started with 40 branches. In the head office, they have two MPLS links and two internet links. In each branch, they have one of each. Before implementing this solution, they could not do both things at the same time.

How has it helped my organization?

With Cisco, you can optimize and design the solution in the way you want. For example, you can have 1,000 branches with three or four data centers, and if you can reroute the traffic from one branch to the nearest data center in order to inspect the traffic.

What is most valuable?

The most valuable feature is the application-level routing. One of our clients used this solution to route VOIP and video calls using MPLS. The single dashboard makes the management very easy.

What needs improvement?

This solution has a built-in firewall that handles URL filtering and functionality, but you have to buy other cisco services like, Umbrella. Some of the customers would rather just use Fortinet or Palo Alto. This solution should include a fully functional firewall at no extra charge. At this time it supports layers three, four, and five, but it needs support for a level seven firewall.
Buyer's Guide
Cisco SD-WAN
May 2022
Learn what your peers think about Cisco SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: May 2022.
597,708 professionals have used our research since 2012.

What do I think about the stability of the solution?

Cisco SD-WAN is stable. There might be minor bugs in a few of the features, but overall, the product is stable and the customers are happy with it.

What do I think about the scalability of the solution?

This solution is highly scalable. We have heard that you can have 10,000 or 20,000 servers. Our clients are medium-scale customers, as opposed to really large enterprises. They are retail stores, organizations in the hospitality industry, and pharmaceutical companies.

Which solution did I use previously and why did I switch?

We have also worked with Meraki SD-WAN, but the choice of solution depends on the customer's size and requirements. Meraki is for smaller clients. For example, Meraki only supports two landings, whereas Cisco supports more than that.

How was the initial setup?

The initial setup is not that easy, although there is training that is available for it. It will take time to create templates and the other configuration that needs to be done. it will take between five and ten days to complete the basic, initial setup, which includes changing the IP addresses. After that, you can migrate two or three branches a day if you have the devices.

What other advice do I have?

My advice for anybody who is researching this solution is to consider the size of the environment. If they have 100 to 150 branches, then they should also look into other solutions such as VeloCloud by VMware. I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Steve Roy - PeerSpot reviewer
Senior Director, Network Engineering at a tech vendor with 1,001-5,000 employees
Real User
Securely connects to our hybrid cloud using transit VPCs and cloud on-ramp for fast deployments
Pros and Cons
  • "The most useful feature for our organization is the combination of on-prem and cloud-based deployments. We connect securely to our hybrid cloud using transit VPCs and cloud on-ramp for fast deployments."
  • "The inexpensive Viptela hardware may be replaced with overpriced Cisco routers. This would be a tragic mistake for Cisco as the lightweight commodity platform built by Viptela is the reason to own this solution."

What is our primary use case?

Full replacement of office to office, office to data center, and data center to data center MPLS and private lines with commodity Internet and SD-WAN.

How has it helped my organization?

80% reduction in WAN costs.

New sites can be onboarded in hours or days versus many months with carrier based technology. 

What is most valuable?

The most useful feature for our organization is the combination of on-prem and cloud-based deployments. We connect securely to our hybrid cloud using transit VPCs and cloud on-ramp for fast deployments. We have recently started using deep packet inspection allowing the use of the transit path as the firewall instead of putting firewalls on both ends of the mesh.

What needs improvement?

The inexpensive Viptela hardware may be replaced with overpriced Cisco routers. This would be a tragic mistake for Cisco as the lightweight commodity platform built by Viptela is the reason to own this solution. 

For how long have I used the solution?

Since it was Viptela in 2017.

What do I think about the stability of the solution?

It is extremely stable. You can set it and forget it, if that is your thing. There are a lot of improvements with each full version release. As with all things Cisco, if you have the chance to wait for a few months before deploying the latest release, do it. They can be buggy for the first few months. 

What do I think about the scalability of the solution?

It is very scalable. We have it deployed to 23 countries, AWS, Azure, and our data centers. 

How are customer service and technical support?

Which solution did I use previously and why did I switch?

MPLS, P2P lines and multi-point VPN mesh. These were either too expensive or required too much operational overhead. 

How was the initial setup?

The team at Viptela,and subsequently at Cisco, were extremely engaged and ready to help ensure we had a successful deployment. The concept of an overlay and underlay can be intimidating if you are used to conventional networks, but you will get used to it. 

What about the implementation team?

We deployed it ourselves with our own network engineers. 

What was our ROI?

80 percent reduction in WAN costs. There are no MPLS or P2P circuits left in the organization. 

Which other solutions did I evaluate?

Cisco, Citrix, and Fortinet.

What other advice do I have?

Map out all of the applications that use your WAN today. If you have assets like physical phone systems or dedicated VPN devices that are not ready to be off-the-books, start the project anyway. As contacts and hardware become end of life, onboard those sites. You will have a full mesh in no time. If you wait for all of your existing technology to be end of life, you are missing the point.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Cisco SD-WAN
May 2022
Learn what your peers think about Cisco SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: May 2022.
597,708 professionals have used our research since 2012.
Network Analyst at a real estate/law firm with 1-10 employees
Real User
Top 20
A solid and reliable router that satisfies our needs for access to network gateway
Pros and Cons
  • "The regular net routing is a good feature."
  • "The solution could have a better web interface to simplify changing configurations."

What is our primary use case?

Our primary use case is for the web gateway and VPN server and for access list control. We basically use the solution as a minimal requirement for the network gateway. We have about 50 users. I work as a network analyst and we're vendors, not a direct partner of Cisco. 

What is most valuable?

The regular net routing is a good feature. It's not just good for routing although like a lot of things it isn't linked to anything else.

What needs improvement?

On its own the product does what it's expected to do but if you're looking for more features you'd need to move to a dedicated firewall like the ISA firewall. There's something a little inconvenient and old style about it. 

The solution could have a better web interface to simplify changing configurations or see some statistics. I think the main weakness of the Cisco product is the user interface, I'd like to see things more clearly. 

For how long have I used the solution?

I've been using the solution for five or six years. 

What do I think about the stability of the solution?

The stability of the solution is one of the better features. 

What do I think about the scalability of the solution?

Scalability is somewhat limited, especially from the technical side. It's just a gateway with some routing and we don't use any dynamic routing. There's nothing fancy and the scalability is enough for our needs. 

How are customer service and technical support?

Cisco is always good with technical support, it's easy and the contact is fast when you really need it. 

How was the initial setup?

Initial setup is a little difficult but more or less straightforward. We have an older version which is not as flexible. 

What about the implementation team?

It took us one day to implement and we didn't use any advanced features so it was quite quick. We migrated the set-up from the old device and put it on the new one. They're both on the same platform. We did the implementation ourselves and we have one staff member involved with maintenance. We're currently looking to switch our internet gateway so I'm not sure how long this situation will last. We're looking for a provider so we can outsource the network. 

What other advice do I have?

There's not much advice I can give other than to suggest that people get familiar with using the command line.

I would rate this product an eight out of 10 because it has good reliability. We've rarely had any problems with it.  

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Analyst at a real estate/law firm with 1-10 employees
Real User
Top 20
A highly reliable solution for our web gateway and VPN
Pros and Cons
  • "The reliability is high and we have only had to restart it once or twice over the years."
  • "I would like to see a better, web-based interface to make changes to the configuration or to view statistics."

What is our primary use case?

We use this solution for our web gateway, VPN, and access control.

How has it helped my organization?

It is good enough to provide normal web access but it doesn't offer any add-ons. We plan to move away from this solution and use the cloud-based firewall that is managed by our provider.

What is most valuable?

The most valuable feature is the network routing.

The reliability is high and we have only had to restart it once or twice over the years.

What needs improvement?

I would like to see a better, web-based interface to make changes to the configuration or to view statistics. The main weakness of Cisco products is the user interface.

This solution would be improved with the inclusion of an ISA Firewall.

For how long have I used the solution?

I have been using this solution for five or six years.

What do I think about the stability of the solution?

This is a stable solution. it does what it is supposed to do and is working fine.

What do I think about the scalability of the solution?

I would say that the scalability is pretty limited, although we don't have any issue with it because we only use the basic features. For example, we don't use dynamic routing. We have 50 users.

How are customer service and technical support?

The Cisco technical support is pretty good. They are easy to contact if you need support and they are pretty fast.

How was the initial setup?

The initial setup is pretty bit straightforward, although it is a little bit hard because it is done through the command line. The web GUI is an old style and not really flexible.

It took us approximately one day to switch from our old solution. We don't use any of the advanced features so it was a simple migration for us.

What about the implementation team?

Our in-house team implemented this solution.

One person is suitable for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

We pay for the Cisco Customer Care support, which is a couple of hundred dollars. There are no fees in addition to this.

What other advice do I have?

This solution is only good for basic routing. I cannot map stuff to a network name because it is not linked to anything else. It is a standalone unit.

My advice for anybody who is implementing this solution is to familiarize themselves with the command line.

To summarize, the reliability is very high but managing it is a little bit inconvenient.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Pavan Kumar Mateti - PeerSpot reviewer
Owner at SCO`Scope Consulting Private Limited
Real User
Top 10Leaderboard
Good brand recognition, very scalable and very stable
Pros and Cons
  • "The product's brand recognition is one of the most valuable aspects of the solution."
  • "The initial setup could be a bit less complex."

What is our primary use case?

There are a few use cases. We work, for example, with a telecom that provides end solutions to end users across different countries.

What is most valuable?

The product's brand recognition is one of the most valuable aspects of the solution.

What needs improvement?

We've just started using the solution, so I don't know if there are any features that are missing. We haven't used it long enough to find any faults.

The initial setup could be a bit less complex.

For how long have I used the solution?

We only started using the solution a year ago.

What do I think about the stability of the solution?

The solution is stable. There aren't bugs or glitches. The solution is reliable. It just works.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and technical support?

We have the technical knowledge on our side. We get very little support from Cisco, so we rely mostly on our own team.

Which solution did I use previously and why did I switch?

We use both Cisco and Juniper.

How was the initial setup?

The solution is complex. It's not straightforward. There's a lot of ways to configure it and they're not straightforward. There are two types of the solution as well, so a person would need to know how to deploy either one.

For us, the solution took two to three days to deploy.

What's my experience with pricing, setup cost, and licensing?

I don't know much about the pricing because, at present, we used some simulators to test the software for clients. The pricing does not always match up with what our lab predictions are. We give information to the customers, and we give them some knowledge about the products and we explain the differences between the different vendors, like Juniper, and other vendors small vendors like Altera Technology. Ultimately, the client decides which vendor they will go with.

What other advice do I have?

I'd recommend the solution. Instead of going to another vendor, it's best to go with Cisco, because Cisco has a level of longevity in the global market.

I'd rate the solution eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: consultant
Majid Yousuf - PeerSpot reviewer
Sales Engineer at Logicom
Reseller
Top 5
Easy to manage and monitor the network's health but requires more security features
Pros and Cons
  • "It's very easy to manage and monitor the network's health and security using the solution."
  • "Since most user-data is going through the solution, we are concerned about security, as all the information is in the cloud and not on-premises. The user data authentification should be higher to better prevent malicious attacks."

What is our primary use case?

The solution allows us to manage a network or manage policies and goals from the cloud. 

What is most valuable?

The solution has a high trust-level with clients.

The solution offers the customer good cost savings.

Our organization has found that the solution has helped us increase our levels of security for client networks.

It's very easy to manage and monitor the network's health and security using the solution.

The solution is east to upgrade as necessary.

What needs improvement?

Since most user-data is going through the solution, we are concerned about security, as all the information is in the cloud and not on-premises. The user data authentification should be higher to better prevent malicious attacks.

For how long have I used the solution?

I've only been working with the solution for about three or four months, so I am not what I would call an expert on the solution.

What do I think about the stability of the solution?

The solution is extremely stable. It's not something that has a lot of bigs and glitches. It's reliable. It doesn't crash.

What do I think about the scalability of the solution?

The solution is easily scalable. A company would have no trouble expanding.

How are customer service and technical support?

We've found the technical support to be quite helpful. We've used it both on desktop and in front of clients and we've been satisfied with their level of support. You can also go online and view solutions to queries.

How was the initial setup?

The initial setup was not complex. It was straightforward. If we couldn't handle a technical aspect, we had technical people on hand who could assist us. The cloud version is easy to operate and manage. We didn't have any issues.

How long it takes to deploy depends on the size of the network, as well as the policies and how much there is to manage. It does take some time.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is okay. Previously we used Cisco Prime and found we were wasting a lot. This is much better for us and our clients. However, it's still expensive.

What other advice do I have?

We're a Cisco partner.

I would recommend the solution. I'd rate it six out of ten. If it could guarantee better security, we would rate it higher. The cost could also be less.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Sr. Network Engineer Consulting Services at a consumer goods company with 1,001-5,000 employees
Real User
Cloud base integrations and low operational overheads

What is our primary use case?

Here in Pakistan, there are few deployments of Cisco SD-WAN. We are trying to push Cisco to our clients. But the issue is that the prices of the competitors are too high. So it's very difficult to capture the market here in Pakistan. As you know, practice in Pakistan, the market is under development and Pakistan is a developing country and they are looking for a cheap solution at a price to achieve in terms of price comparison with other windows.

How has it helped my organization?

Cisco SD-WAN improved the productivity of our organization, in terms of ROI and in terms of the resources they require.

What is most valuable?

Good for cloud bases integrations and operational overheads. There is minimum blind space in this solution.

What needs improvement?

The main issue is that not in the technology, but it comes back comparison. When we do a comparison with other SD-WAN solutions, they are priced better. Then on that basis, they conclude to use the other solution. 

What do I think about the stability of the solution?

Cisco SD-WAN is stable. It's scalable and reliable, and robust.

What do I think about the scalability of the solution?

Cisco SD-WAN is scalable. It's scalable and reliable, and robust.

How are customer service and technical support?

I believe the Cisco technical support as compared to other principles is some of the best support we've ever seen.

How was the initial setup?

The initial setup is the most straightforward part. It takes some time. But then you want to add the other branches, it takes only three to four minutes.

What other advice do I have?

I would rate Cisco SD-WAN at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Solution Director at a comms service provider with 10,001+ employees
Real User
Very reliable with advanced network configuration and automated routine features
Pros and Cons
  • "Cisco is an industry leader, so customers have a high level of trust with the brand more-so than with some newcomers that might have some more revolutionary solutions, but no name recognition."
  • "The client portal needs to be improved in order to make the solution much better."

What is our primary use case?

We are network providers. SD-WAN is one of the main options we offer to our customers.

Clients primarily use the solution for three main reasons. The first is for cost savings when accessing the internet. The second is access to the cloud. The third is to allow customers a kind of autonomy with management over the network.

What is most valuable?

Cisco is an industry leader, so customers have a high level of trust with the brand more-so than with some newcomers that might have some more revolutionary solutions, but no name recognition.

The solution appeals to big companies that are keen on selecting a major vendor rather than an emerging one as there's an assumption of reliability.

Cisco's technical solution in itself is very reliable. From a purely technical point of view, this is one of the best options.

Overall, the solution is very advanced in network configuration and offers excellent automated routine features.

What needs improvement?

The client portal needs to be improved in order to make the solution much better.

The service care area of the solution needs improvement. That is to say, the ability to have a simplified management system is a key success factor. 

If you could have the ability to raise an SD-WAN capability just by activating a kind of license, it would great. We have too much hardware deployment needed right now. 

In the future, if the solution could make it so that there is nothing to deploy beyond a license and some firmware, it would be great.

For how long have I used the solution?

I've been using the solution for six months.

What do I think about the stability of the solution?

The solution is stable. This is the reason why we ultimately chose it as a product. Cisco's experience regarding the complex configuration of networks is perhaps the more mature in the market. 

They have made some improvements to the solution, and I think these advancements make it one of the most stable in the industry. It's not great for large configurations, so it may not be as stable in those cases. However, Cisco remains the most stable on the market.

What do I think about the scalability of the solution?

The solution is scalable, however, it may be less so than Cisco Viptela. SortNet also has a portal that is not completely mature, and quite complex. This is why we developed a customer portal, dedicated to our customers, although some portals are still Viptela or SortNet. This custom portal has the ability to simplify the considerations of SD-WAN features for all of our sign-in customers.

We have approximately nine or ten big customers that are still in the proof of concept phase. Of those, three or four are large scale projects. Those have hundreds or even thousands of users on the network.

How are customer service and technical support?

I haven't been in touch with technical support. I personally have a strong relationship with pre-sales people, but not technical support itself.

Which solution did I use previously and why did I switch?

I've worked with a variety of other solutions in the past. They have their own approaches to the industry.

Sophos, for example, approaches their solution from a security perspective. The main premise of the product is its ability to secure the network itself. Others have close relationships with VMware solutions that provide for an easy way to bind the applicable network with the network walls.

In the near future, most will need to provide for UCTE, which will become a must-have for any solution.

Fortinet does not have a UCTE itself, but it has a low segment and basic equipment that is really interesting because it is so cheap. Plus, it's not so difficult to add it in to complete another appliance. This is one thing that we sometimes use to expand security requirements while still being able to have specific SD-WAN equipment.

How was the initial setup?

For Cisco or any other solution, SD-WAN's initial setup is complex. The vendor needs to explain and define the customers clearly. It's not as simple as it sounds. It's better for large clients to do a modest deployment rather than a large one as it's not so easy to deploy. This will be clear after running through a POC.

What about the implementation team?

It's much better for a company to do the deployment with the help of a consultant or integrator, as they understand the solution quite extensively. I'd recommend if a company is seeking out an integrator, that they choose a portal DNA integrator.

What's my experience with pricing, setup cost, and licensing?

Typically, we work to offer our customer autonomy, however, we do offer maintenance packages. Typically, we'll sell co-management packages to clients whereby they choose the priority of the application on the network and we will manage all of what is programmed on the customer's behalf.

What other advice do I have?

The solution works very well for mid-size and enterprise-level organizations.

I would advise others considering implementing the solution to set aside time to strategize and create a proof of concept before diving right in. This will help a company reveal where the solution is relevant and where it is not.

Then, it's important to look at the cost and layout of all of the finances so that the board will have all of the information in front of them. It will help them decide if it makes sense to pursue implementation. The finances and P&Ls must be clear for them. 

Finally, it's important to find a good consultant to assist in the entire process. 

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
System Engineer at a tech services company with 1-10 employees
Real User
Good traffic visibility, and good stability but quite expensive
Pros and Cons
  • "The solution's application control and application traffic steering tool are its most valuable aspects in terms of how we utilize the product."
  • "The whole solution needs to be re-imagined. It's quite complex right now and really needs to be simplified to make it easier for those of us using it. It should offer more simplified management as well."

What is our primary use case?

There is a commercial bank here in our region, and they want to eliminate expensive and MPLS lines. They've been looking to implement internet SD-WAN solutions and to have them in their central system as two uplinks. One is service provided and another one is for added services.

What is most valuable?

The solution's application control and application traffic steering tool are its most valuable aspects in terms of how we utilize the product.

The solution allows organizations to have visibility into the application traffic. After implementing the solution, we can see what types of traffic we have. We can see how users are using the internet and will be able to tell if anyone is downloading something that they shouldn't be or if they are consuming a lot of data.

What needs improvement?

The whole solution needs to be re-imagined. It's quite complex right now and really needs to be simplified to make it easier for those of us using it. It should offer more simplified management as well.

The solution is expensive. They should adjust their pricing to make it more competitive.

For how long have I used the solution?

I've been using the solution for about one year now.

What do I think about the stability of the solution?

The solution is stable enough. We haven't faced crashes, bugs or glitches that would make us concerned that is wasn't reliable.

What do I think about the scalability of the solution?

The solution is quite easy to expand. We find it very scalable.

How are customer service and technical support?

Regarding technical support, we only really needed them to assist us with the implementation of this solution and we haven't had to open a case since them. We were satisfied with their level of support.

Which solution did I use previously and why did I switch?

We've also worked with Fortinet. Cisco is better for larger enterprises and for telecom operators. However, Fortinet is a much cheaper solution in terms of pricing. Fortinet is also much easier to implement. Cisco implementations tend to be complicated.

How was the initial setup?

The initial setup is quite complex. The whole system is complex. You have to have a good understanding of Cisco and its products in order to handle the setup properly.

I don't recall how long deployment took for our organization.

What about the implementation team?

We asked Cisco's technical support for assistance during the implementation process.

What's my experience with pricing, setup cost, and licensing?

The solution is subscription-based. It is quite pricy, as compared to its competitors, for example, Fortinet. You can see the pricing on the Cisco site, and my understanding is that it's the same pricing across Europe. There are extra costs involved, however, because if you have an on-premises model, you have to buy the equipment. There are also costs associated with technical support.

What other advice do I have?

We're a Cisco Gold Partner.

I'm not sure of the exact version number of the solution we are currently using.

Typically, we work with small to medium-sized enterprises.

The advantage of SD-WAN is that it can eliminate costly MPLS links. That's the big selling feature for us.

I would recommend the solution.I'd rate it seven out of ten. If it was less complicated and offered more reasonable pricing, I'd rate it higher.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner, reseller
Pre-sales consultant at a tech services company with 10,001+ employees
MSP
Segmentation is great but router and voice gateway are not currently available
Pros and Cons
  • "The segmented traffic it provides is the best in the industry right now."
  • "Cisco's router and voice gateway has not been available since the launch of SD-WAN."

What is our primary use case?

Our primary use case generally relates to customers looking to reduce their MPLS costs. In addition, many of our customers are moving to the cloud, which can handle both on-prem and cloud services, a hybrid solution. Finally, some of our customers are looking to move towards new technologies and will choose this solution, but the primary use cases are the first two - reduction of MPLS costs, using multiple modes of transport, and managing and control of technologies.

We deal mainly with large enterprise companies. A few years ago customers were not aware of SD-WAN or they were not looking to migrate to SD-WAN, but now whenever there is talk around WAN, 95% of the customers are moving to SD-WAN.

What is most valuable?

I think segmentation is a valuable feature that the product provides. I think the segmented traffic it provides is the best in the industry right now.

What needs improvement?

The product is not a cheap solution and could be improved by lowering the cost. Most customers who do not buy Cisco give their primary reason as cost. If the cost was reduced then I think we'd be able to sell more. Vendor log in could also be improved. There are a lot of solutions on the market now that are open solutions, meaning boxless solutions. You don't really need to buy the box that Cisco provides. You can upgrade to SD-WAN using the open solutions. Cisco could provide a full mobile solution but I don't think they'll do that because selling their hardware on top of the software is their bread and butter, .

Before SD-WAN came in they provided quite a few features. For example, a lot of customers were using Cisco's router and voice gateway which has not been available since the launch of SD-WAN. They are still working on restoring it. It's one of the key issues with the Cisco SD-WAN solution that would be a good additional feature. Whatever features were supported before are not supported in the SD-WAN solution now. If they could incorporate all those features for customers that would be a big improvement. 

For how long have I used the solution?

I've been using SD-WAN for about two and a half years. We always pitch the latest version of the product. 

What do I think about the stability of the solution?

The stability of SD-WAN on iOS needs improving, they're in a transition phase. Cisco recently acquired Repeller. They are gradually migrating from their old SD-WAN to this new retail SD-LAN. It's been a challenge because the roadmaps they envisaged haven't quite worked out, it's not a smooth road. If you change from traditional WAN to SD-WAN from the retailers perspective, it can be a bit of a challenge. We also deploy Fortinet and that's easier. I don't know what's going to happen in the next couple of years, but for now, doing SD-WAN is a little bit of a challenge

What do I think about the scalability of the solution?

If you can get to the first step of migration and to stable operations then the scalability is not a challenge. The Cisco solution is pretty scalable. I think it's the most scalable solution in the market, but it has to setup properly. Once it's set up properly. Then scalability is not a challenge. Scalability is more of a challenge with products like Fortinet. The initial migration to SD-WAN is more of a challenge here.

How are customer service and technical support?

Technical support is very good, better than most of the vendors in the market, but they charge for it. 

How was the initial setup?

It depends on the customer. For smaller and medium-sized customers, it's not that difficult. But recently I have faced problems in migrating because it's where some of this new Cisco iOS is SD-WAN. It seems to be a bit unstable moving to it. All these complexities make migration difficult. It's not a cakewalk.

Again, deployment time depends on the customer and size of the company. It's hard to generalize. I'm from the presale team so we don't implement. We have another team dealing with implementation and there are around eight people in that team. 

What's my experience with pricing, setup cost, and licensing?

The solution is not cheap.  Most customers are now moving from an APEX spending model to an OPEX spending model. The licenses are pretty expensive. There are additional support costs which is not inexpensive. Licensing, support, product, technology, and everything in the Cisco SD-WAN solution costs. I think it's the most expensive solution on the market.

What other advice do I have?

It's important to realize the product has two layers, the underlay, and the overlay. The controller is in the overlay and the underlay is the physical devices. Most of those are on-prem, but the controller is mostly on the cloud. That's what most people prefer.

In terms of size, different customers have different migration plans and different approaches. For example, Cisco has the Meraki SD-WAN solution, and then they have the retailer SD-WAN solution. The question is which solution fits the customer best. I would advise them on that aspect first before deciding whether they go for a Meraki solution or a retailer solution. The second aspect, of course, is the budget. How much does the customer want to spend? And the third would be to ascertain their internal skill set on deploying, managing, and operating the SD-WAN solution. If the skill set is in-house then good for them, they can go ahead. But if not then I would propose a managed SD-WAN solution where maybe, for example, our company provides managed SD-WAN solutions for some Cisco products. The third thing I would advise for global customers is to decide if they want to deal with the last mile connectivity themselves or find a partner to do that for them. Security would be a final consideration and that depends on setup and scale. 

I would rate this product a seven out of 10, it hasn't quite made it for me to be rated higher. I'd like to see some improvement. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Data Center Engineer at Emerging Communications Limited
Real User
Top 10
Scalable, has good technical support, and the policy configuration manager is helpful
Pros and Cons
  • "So far, the feature that I like best is the policy configuration manager."
  • "It would be very helpful if we had better access to a knowledge base, or online documentation, to help both us and our customers learn to use this solution."

What is our primary use case?

I recently provided Cisco SD-WAN to one of my customers for the first time. This customer had a traditional network and had been happy with the conversion to a software-defined WAN.

How has it helped my organization?

The introduction of Cisco SD-WAN, has make some greate change to our organization in terms of acquiring new knowledge as we are a cisco premium partner, we have to take some training on SD-WAN to understand the knowledge so that it will be easy for us to sell and implement to the end customer

What is most valuable?

So far, the feature that I like best is the policy configuration manager. It is better than performing a manual configuration.

What needs improvement?

It would be very helpful if we had better access to a knowledge base, or online documentation, to help both us and our customers learn to use this solution.

For how long have I used the solution?

I have been working with Cisco SD-WAN and doing online training for the past year.

What do I think about the stability of the solution?

Cisco SD-WAN is a stable network solution.

What do I think about the scalability of the solution?

This solution is super scalable. Most of our clients are midsize and enterprise-level organizations. These include banks, social security funds, educational institutions, government departments, community groups, and agencies. 

How are customer service and technical support?

I have not contacted Cisco support specifically about SD-WAN, but I have dealt with them on other occasions and they are good. I would rate them a seven out of ten. Overall, I am satisfied with the support.

Which solution did I use previously and why did I switch?

Most of our customer using traditional WAN technologies and we are the one configuring and deploying those solution, now we are on the way of educating them the importance of SD-WAN and finally implenting it

How was the initial setup?

The initial setup is somewhat complex, although we are currently learning about this solution. In our country, most of the customers do not know much about this type of technology, and we are the ones who are propagating Cisco SD-WAN. When it comes to the setup, it is not like a traditional, manual configuration.

What about the implementation team?

Level of expertise is good as mos to cisco engineer are certified in specific area 

What was our ROI?

Not yet calculated

What's my experience with pricing, setup cost, and licensing?

Setup cost is reasonably standard as it gives a complete WAN link utilization with perfomance of QoS

Which other solutions did I evaluate?

Yes SD-WAN offered with VMware

What other advice do I have?

This is a good product and I totally recommend it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Head IT Operations at a tech services company with 1-10 employees
Real User
Good support, provides for remote connectivity that is scalable and easy to manage

What is our primary use case?

I primarily use this solution for remote connectivity.

What is most valuable?

In a software-defined network architecture, it heals itself and the management of the solution is very easy.

What needs improvement?

This solution is expensive so pricing is a concern.

For how long have I used the solution?

I have been using Cisco SD-WAN for about one year.

What do I think about the stability of the solution?

We have had no issues with stability.

What do I think about the scalability of the solution?

This solution can scale from SMB to the enterprise level. It is very impressive.

Scalability in this context does not concern users, but connections between the head office and branch offices. We do not deal with endpoints or end-users.

We do not have plans for expansion or increasing our usage at this point.

How are customer service and technical support?

I have contacted technical support several times during the deployment phase and while troubleshooting. They are amazing. They are really helpful and the support is perfect.

Which solution did I use previously and why did I switch?

We have only ever used Cisco solutions.

How was the initial setup?

The initial setup is straightforward.

For a regular customer, the deployment will probably take between 15 and 20 days.

What about the implementation team?

We deploy these types of products for our clients.

What other advice do I have?

This is a good solution. It's a new technology that people should look into because it provides for seamless management of the whole network, including switches. That said, there is always room for improvement.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Dmitriy Ronkin - PeerSpot reviewer
Networking Specialist at Transportation
Real User
Provides hybrid networking.

What is most valuable?

Viptela (router) SDN-based services:

  • Hybrid networking.
  • Combination of low-cost appliances and virtualization.

How has it helped my organization?

While it is not implemented in our organisation, I have been looking in SDN for quite a while and had some concern about hype and buzz words surrounding development of the subject.

With Viptela (Cisco is buying this start up), it is the golden average on what I would like to see in SDN implementation.

For how long have I used the solution?

I have not used it yet.

What do I think about the stability of the solution?

Stability (especially running in virtualized environment) is an issue SDN vendors do not talk about until customer learns the hard way. It has to be tested.

What do I think about the scalability of the solution?

Scalability is a strong selling part of virtualized solutions. I hope it is the case for Viptela; something to test.

What other advice do I have?

This is definitely a product worthy of being evaluated and tested.

The attractive part is a combination of low-cost appliances and virtualization.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Cisco SD-WAN Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2022
Buyer's Guide
Download our free Cisco SD-WAN Report and get advice and tips from experienced pros sharing their opinions.