What is our primary use case?
Bitdefender GravityZone Ultra Plus is very similar to SentinelOne, for example, it protects against malware and other threats, but SentinelOne is for the enterprise market, while Bitdefender GravityZone Ultra Plus is used for the mid-level market.
What is most valuable?
I find Bitdefender GravityZone Ultra Plus to be a pretty good solution for the mid-level market, specifically for organizations with up to two hundred and fifty users. I like that it is an averagely priced solution. It also has a straightforward installation that can be completed within three to five minutes. Its technical support is also good enough.
What needs improvement?
At the moment, I haven't found any issues with Bitdefender GravityZone Ultra Plus, because the customer base is not very high, so I didn't find anything yet. The company I'm in is also providing EMC, as the security settings are done based on customer requirements, so right now, I haven't found any issues. What would make Bitdefender GravityZone Ultra Plus better is for it to have good, easy, and straightforward administrative and troubleshooting functions that I've seen in other enterprise solutions such as SentinelOne, FireEye, and CrowdStrike. I have not observed these in Bitdefender GravityZone Ultra Plus. For example, in SentinelOne, I've tested it and in test scenarios, the solution detects a threat, then gives you the exact location of where the threat is, and which files are affected. Sophos also has that feature. I sell Sophos and I've seen that it works pretty well. It also detects threats and shows me the location, and which machines are affected. In Bitdefender GravityZone Ultra Plus, I didn't see these happening. The solution seems to be pretty amateur for an EDR solution, and it should be more in sync in terms of features, with solutions such as FireEye and SentinelOne. If you go to any review site, you will find that Bitdefender GravityZone Ultra Plus has much fewer reviews compared to SentinelOne and FireEye. Its performance could be better. If Bitdefender GravityZone Ultra Plus can be advertised better, for example, you can give it to the enterprise people so more people can give reviews about it that would help make its performance better.
For how long have I used the solution?
We've been providing Bitdefender GravityZone Ultra Plus for two or three years.
What do I think about the stability of the solution?
Bitdefender GravityZone Ultra Plus is a stable solution, but out of one hundred percent, its stability is between seventy five to eighty percent.
How are customer service and support?
Technical support for Bitdefender GravityZone Ultra Plus is good enough.
How was the initial setup?
Bitdefender GravityZone Ultra Plus has a straightforward installation, both on-premises, and on-cloud deployments. Installing it for the clients doesn't take much time. It can take just three to five minutes to install. As the installation process was straightforward, we didn't need a big team to deploy Bitdefender GravityZone Ultra Plus for the clients.
What about the implementation team?
We implemented the solution in-house.
What's my experience with pricing, setup cost, and licensing?
Bitdefender GravityZone Ultra Plus is pretty average, meaning it's not cheaper, but it's pretty good. It has average pricing. We're doing MSP for Bitdefender GravityZone Ultra Plus, so licensing is taken care of by the distributor where it's being signed for. They give us a range of licenses, so whenever required, we just contact the distributor there, create the license number, and then we give it to the customers.
Which other solutions did I evaluate?
I evaluated SentinelOne, I would prefer it over Bitdefender GravityZone Ultra Plus.
What other advice do I have?
I would recommend Bitdefender GravityZone Ultra Plus for the mid-levels, particularly only for two hundred and fifty users maximum. The solution is very good, and it's doing okay for the mid-level market. I'm rating Bitdefender GravityZone Ultra Plus six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner