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Competitor
# Comparisons
Rating
Buyer's Guide
Business Process Management (BPM)
June 2022
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Read reviews of ARIS Process Governance alternatives and competitors

AndreeaSoloi - PeerSpot reviewer
Process Excellence Manager at a healthcare company with 5,001-10,000 employees
User
Top 20
Great process management with good collaboration capabilities and great stability
Pros and Cons
  • "This functionality ("invite anyone for feedback") has substantially increased visibility over work-in-progress when it comes to process modelling and overall process management and it decreased the time spent on giving and receiving feedback through emails and through sharing screenshots/.ppt files/Visio files etc."
  • "The user management functionality in Process Manager is not as user friendly as the one in the Collaboration Hub."

What is our primary use case?

We primarily use the solution as a support tool towards becoming more focused on process management. This high-level goal can be further broken down into increasing visibility over existing processes, facilitating the design and collaboration on to-be processes, as well as cutting down on external consultants costs related to process management. 

Furthermore, we are using Signavio for our enterprise architecture as well, in order to increase visibility over how the different IT systems used in the company are supporting different processes. 

How has it helped my organization?

SAP Signavio Process Manager has a strong basis for creating a process organizational structure (process owners, process managers). 

Visualizing and collaborating in one place on all cross-functional processes has led to an increased understanding of how everything connects (especially through the use of previous and subsequent processes, but also through the use of the "call activity" function within the BPMN models). 

The centralized dictionary has further helped with standardization of items such as roles at a global level.

What is most valuable?

One of the most valuable features was the possibility of not only collaborating with the other system Process Managers and also with non-licensed users (whether Collaboration Hub users or other external users). 

This functionality ("invite anyone for feedback") has substantially increased visibility over work-in-progress when it comes to process modelling and overall process management and it decreased the time spent on giving and receiving feedback through emails and through sharing screenshots/.ppt files/Visio files etc.

What needs improvement?

The user management functionality in Process Manager is not as user friendly as the one in the Collaboration Hub. The design, although good compare to other solutions on the market, is not as great as that of the Collaboration Hub. 

Furthermore, the integration with SharePoint Online doesn't offer the same benefits as the one with SharePoint classic, meaning that when using the search functionality of "search in content" you will not get results of the text within the SharePoint Online documentation.

For how long have I used the solution?

I've used the solution for seven months.

What do I think about the stability of the solution?

We have not experienced many issues (if any) so far, however, we have also only started using this solution.

What do I think about the scalability of the solution?

The product offers good scalability options, especially with the SAP acquisition.

How are customer service and support?

Technical support offers prompt answers from our initial contact (sales representatives) to the consultant we worked with during the setup and training.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did use 2c8 Apps, which was not user-friendly enough and didn't offer a cloud solution. It also was difficult to collaborate/share content with the rest of the organization.

How was the initial setup?

The initial setup was straightforward, and although we used Signavio's premium rapid deployment, we could've most likely done it by ourselves.

What about the implementation team?

We implemented the product with the help of Signavio (10 days of consultation efforts).

What was our ROI?

I am unable to give an answer at this point as we are still only starting to work with Signavio.

What's my experience with pricing, setup cost, and licensing?

There is a rather high cost for the Process Manager licenses, however, costs can go down if there are more modules from the Business Transformation Suite added to the contract. 

Which other solutions did I evaluate?

We looked at up to 80 other process modelling solution providers. The top 4 vendors were Aris, Adonis, GBTEC, and Signavio.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Estagiária em processos
Real User
Top 5
Accessible user manuals, plenty of tools, and nice user interface
Pros and Cons
  • "The interface, design, and accessible user manuals to help get started using the solution are valuable features in Bizagi."
  • "The solution is a bit heavy on resources and has slowed down my computer."

What is most valuable?

The interface, design, and accessible user manuals to help get started using the solution are valuable features in Bizagi.

What needs improvement?

The solution is a bit heavy on resources and has slowed down my computer.

I would like to see in the future more organized features. We have all the tools needed but it would be a benefit to hide some elements to simplify things.

For how long have I used the solution?

I have been using this solution for two days.

Which solution did I use previously and why did I switch?

I have previously used Aris and this solution is much better. In Aris, it is more complex with a lot more tools to work with and is more professional but it is difficult to learn.

What other advice do I have?

I rate Bizagi a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Business Process Management (BPM)
June 2022
Get our free report covering , and other competitors of ARIS Process Governance. Updated: June 2022.
610,336 professionals have used our research since 2012.