What is our primary use case?
I have an account with PeerSpot because I downloaded a couple of reports on products like Bizagi, Celonis, and Microsoft Power Automate, and I use Microsoft and Celonis.
I am familiar with The Celonis Sustainability Suite, and I have heard about it.
I am not using The Celonis Sustainability Suite for resource optimization; I am using a completely different product for that.
I am not using The Celonis Sustainability Suite for sustainability purposes; I am using it for cost-saving purposes.
I have started using the built-in AI functionality of Celonis, and I am still trialing it, but I think there is potential in it.
What is most valuable?
As soon as I have my data model sorted out, my flexibility to develop dashboards is quite easy. I have a lot of flexibility to develop dashboards if I have my data model figured out, but obviously getting that data model figured out is the tough part of things if I am not using standard SAP or anything like that.
I am saving costs.
Our model updates daily. It is not real-time, but I think for my purposes, it is fine, and it allows me to save costs.
What needs improvement?
I think to implement it is quite easy, but when I want to do specialized work, it is a bit more difficult.
Specialized topics cause difficulty, and I think it is obviously business case driven. If I do not have the right skills in terms of either from my employment partner or in-house, I will find it difficult to get the specific business cases built out. It is easy to do the mainstream work.
When I start to build industry-specific work or business-specific work, then I think skills are probably the limitation, both on the Celonis side and probably from my implementation business partner and my in-house company representatives or specialists.
For how long have I used the solution?
I have been using Celonis for five years already.
How are customer service and support?
Celonis has a value engineer assigned to my account, and they are good. He assists me, and he is almost like a consultant.
I would rate support from Celonis a nine.
How would you rate customer service and support?
What other advice do I have?
My account manager told me about The Celonis Sustainability Suite, and I have been using it for about a year.
I am not using carbon footprint tracking with The Celonis Sustainability Suite.
I rate this review a nine overall.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
