Sophos XG Reviews

Name: Sophos XG
Brand: Sophos
Rating: 4.1 (214 reviews)

Vendor: Sophos

4.1 out of 5

214 reviews
93% willing to recommend

2,238 followers

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What is Sophos XG?

Sophos XG is a versatile network security solution that offers network protection, firewall management, VPN access, web filtering, and intrusion prevention, providing comprehensive security for businesses from small offices to large enterprises.

Get the Sophos XG Buyer's Guide and find out what your peers are saying about Sophos XG, Fortinet FortiGate, Netgate pfSense and more!

Sophos XG is the #4 ranked solution in best firewalls. PeerSpot users give Sophos XG an average rating of 8.2 out of 10. Sophos XG is most commonly compared to Fortinet FortiGate: Sophos XG vs Fortinet FortiGate. Sophos XG is popular among the large enterprise segment, accounting for 41% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

Helped 857,028 peers since 2012

Featured Sophos XG reviews

TarunPanchal

IT Manager , SAP HANA Administrator at Tara Paints & Chemicals

I typically use the Sophos XG Firewall to enhance my cybersecurity by using all layers. The intrusion prevention system impacts my security posture effectively, as we have not faced any ransomware or cyber threats. I have more than 800 servers live from Sophos. The synchronized security feature has proven to be very beneficial, and I have not encountered any issues. Sophos XG Firewall has contributed to reducing overall costs because it helps save money. We purchased endpoint security for the first time last year, and even without endpoint security, it provides comprehensive security. Sophos XG uses AI effectively to enhance threat detection and response, securing from AI at the packet level.

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Rajesh Panwala

Managing Director at Smartlink Solutions Pvt. Ltd.

The aspects I appreciate about Sophos XG are the ease of operations and customer satisfaction, though pricing is slightly higher compared to Indian variants. Regarding threat detection capabilities, if there are any use cases, we definitely would want to use it, and the Sophos XG definitely has those features. In terms of features for network security, it's of importance, but for this particular reason, the customer was not keen on it because it's a transport of offices. They were not concerned about the transport and security aspects, but even if they were, it would have been reasonably good in Sophos XG. I don't see any challenge on that.

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Mohamad Charara

Head of IT at a consultancy with 201-500 employees

Sophos XG ( /products/sophos-xg-reviews ) is not easy to navigate and to use, and the integration capabilities are lacking. It cannot integrate properly with solutions like Darktrace ( /products/darktrace-reviews ). The VPN client on mobiles, especially Android phones, has issues. It is resource-greedy, causing performance problems even on new computers. Improvements are needed in resource management and integration with other security solutions.

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Sophos XG mindshare

As of June 2025, the mindshare of Sophos XG in the Firewalls category stands at 11.3%, up from 9.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Firewalls

PeerResearch reports based on Sophos XG reviews

Type	Title	Date
Category	Firewalls	Jun 16, 2025	Download
Product	Reviews, tips, and advice from real users	Jun 16, 2025	Download
Comparison	Sophos XG vs Netgate pfSense	Jun 16, 2025	Download
Comparison	Sophos XG vs Fortinet FortiGate	Jun 16, 2025	Download
Comparison	Sophos XG vs OPNsense	Jun 16, 2025	Download

Title	Rating	Mindshare	Recommending
Fortinet FortiGate	4.2	21.4%	90%	357 interviews Add to research
Netgate pfSense	4.3	12.7%	93%	217 interviews Add to research

Valuable Features

Sophos XG's valuable features include web and application filtering, VPN capabilities, and a robust security framework with threat detection. Users appreciate its ease of use, intuitive interface, and centralized management functionality. This firewall provides synchronized security, enhances network visibility, and offers comprehensive reporting, making it an efficient and adaptable choice for managing internet traffic and security across various business environments.

"My experience with deploying Sophos XG was easy."
"Sophos XG uses AI effectively to enhance threat detection and response, securing from AI at the packet level."
"I would rate Sophos XG as a better option compared to all others we have used because peace of mind and faster implementation are the key points which Sophos XG provides compared to these two counterparts."

Room for Improvement

Sophos XG requires improvements in its interface, reporting capabilities, and technical support responsiveness. Users find policy creation and management confusing. SSL and VPN functionalities need better integration and reliability. There are concerns about scalability, hardware and software stability, and pricing. Users desire enhanced security features such as DDoS protection, content filtering, and SD-WAN. Integration with other platforms, especially cloud services, should be more seamless. Additionally, the licensing model and educational resources need enhancement for broader accessibility.

"The user-friendly interface of Sophos XG is acceptable but too complicated."
"Some improvement is needed in the UI, as sometimes beginner users get lost in UI settings and do not understand where to find specific settings."
"The support time needs improvement, as sometimes they ask everything via email and then it takes additional time for them to respond."

ROI

Sophos XG provides significant ROI by blocking ransomware and minimizing virus infections, reducing employee downtime. Companies report cost savings from reduced support needs and avoiding additional security purchases like two-factor authentication tools. Users appreciate the improved security and reduced management headaches. Some find the upfront costs high, but the efficiency in network security provides financial benefits. Organizations experience better workflow, connectivity, and reduced reliance on specialized IT skills, although licensing can be costly.

Pricing

Sophos XG offers competitive pricing for enterprise buyers, positioned as mid-range compared to solutions like Check Point and Fortinet. Hardware costs are similar to Sophos UTM, but licensing for popular options, such as Enterprise Guard, is higher. Licenses are typically purchased for one to three years, with considerable discounts available through partners or for competitive upgrades. While some perceive the solution as expensive, others find it reasonably priced, considering its comprehensive feature set.

"The tool's pricing and licensing are very complex. As a developing company, we need approvals from management to make a purchase, which can take time. We asked Sophos XG to renew our current firewall license for one or two months while we plan to accommodate our increasing IT assets."
"The tool's pricing is cheaper compared to other alternative products."
"Sophos XG can be considered as an averagely-priced tool in the market."

Popular Use Cases

Sophos XG is utilized as a main firewall and for VPN connectivity, providing web and application filtering. Organizations use it for network security, endpoint protection, and threat management. It integrates with existing infrastructure, ensuring protection against cyber threats. Users deploy it for web control, endpoint antivirus integration, and load balancing. Sophos XG is employed in various sectors, including education and banking, and supports bandwidth management, application control, and secure connections.

Service and Support

Sophos XG customer service and support has a mixed reception. Some customers praise the professionalism, responsiveness, and technical expertise, rating it between 8 and 10. Others report slow response times, difficulty in reaching support, and language barriers, rating it lower. The quality depends on the team and region, with some local support receiving positive feedback. Overall, support varies in efficiency and timeliness, with room for improvement in certain areas.

Deployment

Many users find Sophos XG's initial setup straightforward, with simplicity often highlighted due to its intuitive interface. However, some note that the setup can be complex depending on the environment's complexity and prior experience with firewalls. Though primarily easy, issues like activation challenges and documentation gaps are mentioned. Setup duration varies widely, ranging from mere hours to several days, influenced by the network's intricacies and users' familiarity with the system.

Scalability

Sophos XG offers scalability, with varying opinions on its flexibility and capacity. Many find it sufficient for medium-sized and large enterprises, adapting to multiple infrastructures. While some note potential limitations with hardware scaling, others highlight its adjustability for different organizational needs and sizes. It supports gradual expansion and offers significant features. Success largely depends on selecting the right model upfront, and it works well for those who plan for future growth.

Stability

Sophos XG maintains high stability for users, with minimal instances of downtime or performance issues. Reports highlight its robust performance, being comparable to other leading firewalls such as FortiGate. Occasional bugs are quickly addressed, showing strong support from Sophos. Users appreciate its reliability, noting very few complaints about crashes or glitches, especially compared to past versions. Stability ratings tend to range from seven to ten out of ten, indicating user satisfaction.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Sophos XG Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

16%

Comms Service Provider

Manufacturing Company

Financial Services Firm

Educational Organization

Government

Retailer

Healthcare Company

Construction Company

Media Company

University

Real Estate/Law Firm

Hospitality Company

Insurance Company

Non Profit

Energy/Utilities Company

Legal Firm

Outsourcing Company

Wholesaler/Distributor

Performing Arts

Recreational Facilities/Services Company

Transportation Company

Pharma/Biotech Company

Consumer Goods Company

Logistics Company

Compare Sophos XG with alternative products

Learn more about Sophos XG

Sophos XG stands out for its Synchronized Security, easy setup, and robust templates. It manages VPN access, protects against threats, and handles load balancing and traffic monitoring. The cloud-based management, centralized dashboard, and detailed logging make it user-friendly and reliable. Integration of features like email protection, SD-WAN, and unified threat management ensures a broad spectrum of security needs are covered. However, it could benefit from improvements in network security, user portals, technical support, and more scalable SD-WAN features.

What are the key features of Sophos XG?

Synchronized Security: Orchestrates threat intelligence sharing between endpoints and firewall.
Unlimited SSL VPN Clients: Provides extensive VPN client support for secure remote access.
Cloud-Based Management: Facilitates remote administration with a cloud-hosted platform.
Intrusion Prevention: Detects and blocks potential threats in real-time.
Centralized Dashboard: Offers a comprehensive view of network security status.

What benefits and ROI should users look for in reviews?

Scalability: Easily adapts to growing business needs.
User-Friendliness: Simplified setup and intuitive management.
Effective Threat Protection: Provides robust security against a wide range of threats.
Comprehensive Reporting: Delivers detailed insights and analytics.
Cost-Effectiveness: Competitive in pricing with flexible deployment options.

Sophos XG is implemented across industries such as healthcare, education, and finance to secure sensitive data and ensure regulatory compliance. It aids in endpoint protection, application control, load balancing, and traffic monitoring essential for these industries. Enhancing network security, simplifying VPN setup, and integrating adaptive security features remain focal points for businesses.