What is our primary use case?
I use this solution to protect my endpoints from malware, ransomware, and viruses. My company also implements this solution for some of our customers.
What is most valuable?
The web control and the application control are two good features.
What needs improvement?
My use case is very, very simple. The solution gives me protection from the latest attacks, and visibility into the cloud. I don't have any integration use cases, so from our enrollment perspective, I would say maybe it could be a little lighter in terms of agent usage so that there is less computer utilization.
For how long have I used the solution?
I started using this solution recently, about four or five months ago.
What do I think about the stability of the solution?
It's a stable product. So far, I haven't had any issues from an endpoint perspective with it blocking something that I'm trying to use, or anything of that sort.
What do I think about the scalability of the solution?
Around 10 people are using this solution in my company. It's definitely scalable. I know people who are using it for over 500,000 users.
I don't plan to increase its capacity because my number of users won't be increasing much, so I would rather look at moving from endpoint protection to VDR. Then I would have the basic protection, and on top of that I would get the Zero-day endpoint protection and advanced protection for user-less attacks.
How are customer service and support?
If we require any support for integration, performance, or product-related issues, we reach out to technical support. We have been surprised that they have continued to improve their services in terms of response time and everything else.
I would rate the support as a five out of five.
Which solution did I use previously and why did I switch?
I used McAfee before I switched to this solution. I wanted to use this product to get our team used to it since we give it to our customers. Our renewal for McAfee came up, and I started looking for something we could install and manage centrally because previously, we were working with single-user legacies and standalone endpoints. I wanted something that was corporate-friendly and manageable.
How was the initial setup?
The setup was very straightforward. First, you need to have an account, and then you just install the agents, and communication between the cloud and the agents happens.
What about the implementation team?
I'm the technical person, so I did the implementation. It took me about a day. I would rate the setup as a four out of five because there is always room for improvement.
Since it is a cloud product, updates happen automatically. The only thing is that from time to time, an update happens, and the agent does not automatically restart, so it requires a restart.
What's my experience with pricing, setup cost, and licensing?
If you compare this to other solutions from a pricing perspective, the enterprise version of Sophos turns out to be cost-effective. For example, if you currently have endpoint protection from Felix, Sophos would be comparatively cost-effective. In terms of the difference, I would say around 15% to 20%. I would rate the pricing as a four out of five.
What other advice do I have?
My advice to those considering this solution would be to look for compatibility with the operating system. If you have a heterogeneous environment like Linux or Aqua, make sure they're compatible in terms of version support and everything. Nowadays, endpoint protection is quite mature for almost all of the ends, so the only thing you need to look at is the compatibility. Otherwise, it's simple because most of the time the server management is the most difficult thing, but it's all taken care of in the cloud version, so you don't have to do anything. You just install the license and push the policies on the central server.
I would rate this solution as a nine out of ten.
*Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
