Service and Support
Customer service receives mixed assessments, ranging from helpful to rarely needed. Technical support is generally positive, praised for expertise and resolution skills but criticized for delayed responses and regional service disparities. It is recommended to purchase an upgraded support package for faster, more informed assistance. Some users emphasize communication and efficiency improvements, while others acknowledge great professional services at a cost.
Deployment
Many users found RSA Identity Governance and Lifecycle's initial setup straightforward, aided by clear guides and robust support documentation. Deployment time varies based on demands, such as number of devices and team size. Some complexities related to inherent security and technical skills are noted, particularly SQL proficiency. Smaller teams reported taking up to four months for larger environments. SAP and Active Directory assist in on-premises deployments, while SaaS use simplifies initial setup tasks.
Scalability
RSA Identity Governance and Lifecycle scales well, with reports of smooth scaling capabilities, redundancy options, and support for multiple replicas. Some organizations have praised its robustness for large numbers of users, while others note occasional scalability challenges, particularly regarding architecture and speed as usage grows. Despite some concerns, its scalability is often rated positively, and organizations have successfully implemented RSA Identity Governance and Lifecycle for thousands of users and various departments.
Stability
RSA Identity Governance and Lifecycle is generally stable with occasional performance issues. Hardware deployment often avoids stability concerns, while virtualization requires careful specification. Users note peace of mind with attached replicas. Stability rates high, yet software bugs sometimes require patches. Smaller databases work well; larger volumes may challenge stability. Many recommend using an older version for greater reliability as newer versions can initially present issues. Users rate stability highly, indicating confidence in its performance.
